Konica Minolta introduce the bizhub 758 and bizhub 958 to their Multifunctional Device range

bizhub 758

New Konica Minolta 8 Series Bizhubs – Bizhub 758 and Bizhub Pro 958

Leading  digital production printing solutions manufacturer Konica Minolta, have added two new multifunctional devices to their range of printing systems and solutions with the introduction of the Bizhub 758 and Bizhub Pro 958. The Bizhub 758 is the latest monochrome Multifunctional Device (MFD) and is part of the new 8 series machines that features some of the improved customisations opportunities on the control panel and a new NFC panel for better mobile connectivity. The new Bizhub 758 has been brought into replace the Bizhub 754e and Pro 754e and is designed to meet the demands of high-volume Print Offices or in-house printing departments with the highest requirements for productivity and reliability.

Impressive Speed – Bizhub 758

The Bizhub 758 has made improvements with it’s environmental performance on that of its predecessors with the lowest typical weekly electricity consumption (TEC) value in its class. incovo Print Engineer Chris Thomas, was invited to preview the new machines recently at a dealer event and had the following observations on the Bizhub 758 – “My first thoughts on the new Bizhub is that it would offer high flexibility, and could be used for any kind of business process and would probably enable users to boost their productivity. Especially in offices where a high efficiency, reliability and quality are demanded, this device is the perfect choice for the production of a variety of documents.

“From a technical perspective,  the recently developed high capacity dualscan document feeder simplifies scanning of large volumes and increases productivity, while the advanced sensing technology of the Bizhub 758 reduces feeding errors and paper jams. One feature that caught my eye was the paper size measurement function, there is no need to spend time checking paper size manually as this is now done automatically, which would minimise errors encountered for users. I can already think of a few clients that would be interested in seeing this machine’s improved capabilities.”

Additionally, Konica Minolta have also announced the impending arrival of the forthcoming Bizhub Pro 958 which is due for arrival later on this month (July, 2016). Another MFD from the 8 Series, the Bizhub Pro 958 will have a strong focus on speed as it offers a 95ppm (Pages Per Minute) MFD ,which is ideal for the Capital Requirements Directive (CRD) market for whom the Production Print range would have been too highly specified. As a simple rule-of-thumb, if a machine is doing over 80k per month, the bizhub Pro 1100 would be a more suitable device. Furthermore, the Z-fold can now be fully integrated into the finisher reducing the overall footprint and the scanner can now take 300 pages and can scan up to 240 images per minute. These improvements make the device even more suitable for central reprographic departments (CRD) and high volume document workflow than its predecessor.

To find out more about the Bizhub 758 or Bizhub Pro 958 then contact incovo today.

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Time to upgrade your phone system: 5 signs to signal an upgrade

upgrade your phone system

Is it time you upgrade your phone system?

We are in an age where technology is a great enabler and the range of means to communicate is constantly evolving and improving all with with one primary intention: to improve the ease and quality of communication. By in large, this is case and but compared to their newer versions, older phone systems can be a bit of a nightmare, comparatively. If you are suffering from any of the forthcoming issues about to be detailed in this article, then it may well be worth your while investigating a little further the possibility of upgrading your phone system.

If you have had your phone system for 5 years or longer it is entirely possibly that you may find it more of a hindrance and it actually ends up consuming your time unnecessarily when trying to perform routine tasks such as organising a conference call or setting up new users. Here are five telltale signs that it’s time you upgraded your phone system.

1. Adding, removing or changing users from you system

Depending on what type of phone system you have, you may be restricted by the amount of users and phone numbers due to the capacity of phone lines and ports. Similarly, gaining the required increased capacity can also be quite costly, especially if hardware upgrades are required.

If you need to upgrade your phone system hardware whenever the business takes someone new on it’s time to weigh up the cost of upgrading against switching to a hosted VoIP phone system. Also with traditional providers it can take weeks to get new DDI numbers to assign to new employees. This should be something instantly available.

Hosted phone systems scale with ease, as they deliver your phone service via your broadband connection. So if the size of your team is changing or you just need to rearrange your existing setup, a hosted phone system allows you the flexibility to do this with ease.

2. You have separate business landlines and mobiles

Given that we live in a time where unified communications exist, it is still scary to think that a lot of business users still operate two completely separate phones (landline and mobile), voicemails, phone bills and numbers – none of which are connected! As the name suggests, unified communications does just that and creates a single account for your phones, wherever you are.

By integrating your landline and mobile together with a new phone system means:

  • Easy redirects from landline to your mobile when you’re out of office
  • Simultaneous dialing
  • Extension dialing from landline and mobile
  • One voicemail box for all your messages
  • One phone bill

3. You’re paying for a fax machine you rarely use

Remember Fax machines? Apparently a staggering 40% of you still use these antiquated machines as a means of communication, given that you need a phone line to operate one of these, you will be likely be paying at least £15 for one of these per month – not to mention that it will require physically maintained as well.

Thankfully though due to the rise of online faxing, which has become increasingly popular over the last number of years, traditional fax machines should slowly continue to fade into obscurity. Using VoIP, it’s easy to replace your existing fax machine and the costs that come with it by setting up a dedicated fax number and email address. It’s more secure than traditional machines with faxes coming directly to your inbox as a PDF rather than a paper tray in your office.

4. Conference calling is handled by a third party

Traditional phone lines have a limited number of parties that can be actively involved in a call at any one time. This does not lend itself to easily hosting a conference call.

Do you dread a contact asking to arrange a conference call because something that should be so simple can’t been done by your existing phone system? Do you ask if they can host the call conference or are you paying for a third party provider?

If the answer to either of those questions is yes, it’s time to move to a VoIP business phone system which includes call conferencing as standard.

5.  Your Office Has Multiple Locations

Long gone are the days where adding new offices or facilities would require their own physical phone systems which would require would result in a  drain, both financially and administratively as well as requiring someone with the necessary IT expertise available for both offices.

A cloud-based phone system has the capability of hosting several geographic locations for one overarching company.

If you think that it could be time for a new business phone system, get in touch now – call 0845 450 8400 or fill in this form and we will call you back!

Upgrade your phone system to a hosted system

upgrade your phone system

 

About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

 

incovo Insight: Review of the Polycom VVX Models of VoIP Phones

VoIP Phone Reviews: VVX 300, VVX 400, VVX500 & VVX600

VoIP Phones

The take up of Hosted Telephone Systems has been pretty significant for incovo over the last 12 months and following our certification from technology partner Gamma, we have been able to design and implement a number of cloud telecoms solutions. One of the leading handset solutions out their for these IP PBX systems is the Polycom VoIP phones handsets and has proven to be a popular choice, especially given that incovo is running a free handsets promotion for new customers. However, the quality of the handsets themselves has been one of the main drivers for the positive feedback we’ve received for these handsets and given our experience with them, we’d have to agree that Polycom’s range is feature rich and very user-friendly.

With this in mind, we have produced this review of their handsets to help illustrate why incovo thinks you should consider these when looking at a hosted phone system for your small or mid-sized business. We have looked at the following handsets: Polycom VVX300, VVX400, VVX500 & VVX600.

 

vvx polycom voip phones

 

First impressions of Polycom VVX VoIP Phones

Polycom are probably best known for their bridge conference phones but they have also spent a lot of effort transferring this quality to their VoIP phones with their best-in-class speakerphone and HD voice clarity. All of the models were backlit with colour screens with the exception of the entry level VVX 300 which has a greyscale screen. Since the last series of Polycom phones, they have upgraded the number of lines available for all to make/receive calls and save the remainder for speed dials from 2 or 3 to the minimum of 6 for the VVX300, 12 lines for the VVX400&500 and 16 for the VVX600.

The two higher end models (VVX 500 & 600) have touch screens and also have the ability to take personalised screensavers and backgrounds via the USB port or through the web configuration utility.

Network

The VVX300 and 400 models come with 100mb ports as standard which allows for shared ethernet connection with your computer. VVX310 and 410 to have dual gigabit ports so your phone will not be a bottleneck when passing large files over your network. The VVX500 and 600 come with standard, dual gigabit ports. Finally, the VVX600 model will allow for a Blue Tooth headset pairing.

VoIP Phones: cool features

Asides from the standard features such as call forwarding, call transferring, three-way conferencing, do not disturb, directories, and voicemail – the VVX500 and 600, you can attach a zip drive and record calls. The display will show you how many hours of recording you have available on the drive. All models allow you to integrate the phone with your computer’s mouse and keyboard, allowing for a mouse over and click to dial from your favorites or directory. Additionally, these models will integrate with your Outlook Exchange calendars, providing you a view of your calendar from your phone, and dialing from the calendar for conference calls.

incovo review

Overall, all the Polycom VoIP phones were all very usable and look nice and feature-rich with the two entry-level phones proving to be very popular with customers in the small and medium-sized market space. The VVX 500 & 600 are higher-end models and as such are typically more for executive level or those with additional feature requirements such as the USB port, allowing for recording of calls right from the phone as well as personalized screen savers and background pictures.

The VVX300 and VVX400 phones are easy to use and intuitive for the user who may be new to VoIP. Both the VVX300 and 400 models have hard buttons next to the line appearance/BLF that change colour when in use. These present a similar user experience to other VoIP phones. We found it easier to transfer / dial utilising the hard buttons versus the touch screens of the higher end models, likely due to our previous familiarity with physical buttons. The menu scroll/select button is slightly cumbersome, and the touch screens of the higher-end models are superior in the scrolling/selecting functionality. The VVX300 and VVX400 phones are likely to be the choice for  general office deployment.

About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

SIP Trunking: Why you should be considering SIP to replace your ISDN lines

SIP TrunkingBT intend to migrate all customers on to the IP network by 2025.

You know when the UK’s biggest telecoms company plans to migrate their customer base to a new platform, there will be reasonable justification for this. This ended much speculation as to when BT might switch off the PSTN and ISDN networks.

As of August 2013, there were 3.2 million ISDN channels in the UK and although BT do not have all of these on their network a significant number of ISDN customers in the UK now have a date from which they will no longer be in service and customers who are using them will be looking to move. This figure is set to tip in favour of SIP by 2018 when it is expected that SIP will reach 3 million trunks in the UK as it is estimated that ISDN is losing 300,000 channels per year. For some, this will act as a catalyst to consider SIP and/or a hosted solution as alternative.

SIP, or Session Initiation Protocol, is the standard communications protocol for voice and video in a Unified Communications (UC) solution across a data network and has many benefits over its predecessor. Back in the days of analogue and ISDN all telephone calls were routed over the public telephone network, UK companies would purchase what they needed from BT and an engineer would visit your office to install your new telephone lines, also known as ‘Trunks’. SIP trunks also tie is perfectly with incovo’s Cloud Telephony platform, which offers real-time communications for small businesses.

Benefits of SIP trunking

But our farewell to the PSTN will bring companies many benefits. SIP trunks will deliver:

  • Lower monthly Line & DID Rental – The monthly fee to have a number of lines installed at your office drops significantly with SIP trunks. Simillary DIDs cost a lot less
  • Lower call charges – there are many SIP trunk providers and competition has driven down call charges significantly. Some SIP trunks even come with unlimited calls
  • Better customer service – Provide better customer service by adding more geographical & international numbers. Just by adding numbers to your SIP trunk and terminating them on your IP PBX you can give customers more options to dial in, at a significantly lower cost. Reduce the barrier to contact you and increase sales
  • Move offices and keep the same number. SIP trunks are not bound to a location, so its easy to move offices without having to change your stationary or inform your customers. No need to hassle and pay a telco to divert phone calls.
  • Maintain better business continuity – for example, if an office is temporarily re-located in an emergency, SIP trunking makes the process quicker and easier
  • Eliminate VoIP Gateways – SIP trunks will eliminate the need to buy and manage VoIP Gateways. All phone calls come in via IP. No extra conversion often means better quality too
  • Leverage a modern IP PBX – Modern IP PBX / Unified Communications solutions will give customers increased productivity, mobility and boost sales. Connecting an IP PBX to SIP trunks is much easier than via the PSTN.
  • Flexibility – it is easy to add channels to your SIP trunk to cope with increased calls. A simple phone call will allow you to add channels, and often this can be done immediately. Compare that to getting additional lines installed and then having to upgrade your old PBX to handle more lines!
  • Correct number of channels – With SIP trunks you can easily choose the correct number of channels that you need, whereas with ISDN/T1 you often have to choose to add either 15 or 30 lines. This usually means you end up with expensive extra capacity.

Considerations

Upgrading the internet connectivity

It is worth considering a dedicated internet line for the SIP trunk. Most firewalls are able to handle multiple WAN connections, and considering the low cost of an internet line in most places, a separate VoIP connection will be the most reliable way to ensure the quality of your VoIP calls. We can provide bundled services with a dedicated internet line already.

This keeps your voice traffic separate from your data traffic. Much will depend on the cost and your network infrastructure. Check that your firewall is up to date and will be capable of handling VoIP traffic correctly.

Upgrading the pbx to an IP PBX

Chances are that the trusted old PSTN lines are connected into another trusted old device, the PBX. This device its inflexible, difficult to manage and often expensive. Technically it is possible to buy a gateway that allows the old PBX to talk to the SIP trunks. However now is the time to upgrade to a modern IP PBX and leverage the flexibility and modern features IP telephony can bring. There are may reasons to do ranging from cost savings, to productivity increases right to boosting sales. More about that here. Once the decisions has been made you’ll have to decide for the type of IP PBX. Your choices are hosted, an appliance or software based.

Interested in SIP Trunking? Speak to incovo today

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Voice Over Wi-Fi (VoWLAN) vs. SIP-Dect: Workplace Communications

VoWLAN

Voice Over Wi-Fi: is it a cost effective strategy for adding mobility to your workplace community?

Recently we were approached by one of our clients about the options available for enhancing their workplace communications by adding mobility through the use of their existing WiFi infrastructure with a Voice over a Wireless Local Access Network (VoWLAN). Whilst this is possible and a potential way to leverage existing equipment and network, it does require some considerations regarding security, reliability and coverage. The obvious alternative to this method is to deploy a DECT service which guarantees voice communications from given that it operates on an isolated frequency, dedicating all of its resources to voice communication.

How a VoWLAN works

A VoWLAN uses Wi-Fi which is a packet-based technology intended for data communications and as such is pretty unreliable for voice communications as there is no prioritisation for voice over data communications. Similarly, WiFi has no established Quality of Service (QoS) standards. As a result it is unable to prioritise competing data which commonly results in issues such as audio gaps, distortion and dropped calls.

Whilst VoWLAN can offer a good solution within a certain perimeter, it does not lend itself greatly to extending out in to peripheral areas such as hallways, staircases or corridors without the use of signal repeaters or network extenders. VoWLAN is restricted as it doesn’t offer seamless roaming between access points which could mean that when is a call is in progress and the user is moving between access points, the handover is broken up as the encryption must be reformed

DECT as an alternative to VoWLAN

DECT technology is a much more viable and reliable technology solution for workplace mobility and has been a trusted and proven voice communication means for well over 20 years, as opposed to WiFi which is a relatively new technology, comparatively. Another consideration to take on-board is the limitation on the number of simultaneous calls per access points. Typically, a VoWLAN set up will be limited to three or four handsets (less if there is data being carried too) as opposed to a DECT set-up which can handle up to 8 handsets with concurrent calls.

Additionally, security is a serious consideration when contemplating this scenario as the typical security protocols for voice communications involve: authentication, authorisation, accounting and encryption as standard, which is not the case with a VoWLAN set-up. So in matters pertaining to confidentiality such as trade secrets, medical data or customer data, it will be vitally important that the relevant security protocols are enacted if deploying a VoWLAN. That’s not to say that a VoWLAN security strategy can’t be enacted but it will require a significant input your IT department or ICT contractor to implement it and ensure it conforms to the corresponding IT policies and is properly maintained.

Additional Considerations and Costs

Whilst it is true that there is an opportunity to reduce costs by implementing a VoWLAN such as the routing of calls over the data network internally or over the Internet externally, mobile telephony costs can be eliminated or decreased significantly. But even still, there are often costs that the upgrading of an existing WLAN system to a full Voice over Wireless Local Access Network that some fail to account for. For example, to upgrade an infrastructure to facilitate this will typically require the number of existing access points to be increased. Similarly, there may be a requirement to add bandwidth to the internet connection to handle any additional capacity added to the internet service provision.

Cost Benefit Analysis

With our client, we had to explain the shortcomings of this solution such as call quality being compromised, mobility being potentially limited and potential security concerns. Most of these can be addressed but at an additional and often unaccounted for cost and depending on business requirements, can negate the assumed benefits of a VoWLAN. In order to understand whether a VoWLAN or DECT set-up is best for your business we would advocate doing a cost analysis that factors the pros and cons for each into their decision.

Free Cost Benefit Analysis on VoWLAN or DECT

Thinking of implementing a VoWLAN or DECT set-up? Speak to the communications engineers at incovo to get the right solution for your business. Fill in the contact form below and we one of our experts will get in touch with you or alternatively call 0845 450 4500 to discuss your requirements today.

VoWLAN/DECT Consultation Enquiry

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Unified Business Communications: 5 reasons why your business needs it

business unified communicationsUnified Business Communications

Unless you have had your head buried in the sand, it is more than likely that you will be familiar with IP-telephony, in the form of Skype, the low cost or free voice call platform. Unified communications, which expands on the IP-based platform, is now becoming bigger than ever in a business context thanks to the ever expanding communications mediums that go beyond the traditional phone line. The reason for increase in uptake is the ability to reduce business call costs and the ability to improve productivity, as one of Scotland’s leading suppliers of unified business communications and collaboration services, we will take a look of five of the main benefits that could help your business’ communications solutions.

Combination Power

As the name would imply, the ability to unify your communications to enable greater availability across a range of services (email, IM, voice calls, text and more) over multiple devices through telephony and business data on a network, voice, data and video information can be combined, thus saving each piece of data from being managed and compiled into separate chunks.

What’s more is, thanks to encryption,unified business communications software makes data being sent across networks far more secure and robust from being manipulated.

Productivity Hacks

Another great way UC software helps make things easier for information processing is by taking the headache out of employees having to manage and operate separate communication channels.

The fact that a worker can use a single phone number and a unified inbox across each of their communication devices speeds data handling up and makes effective decision making happen all the more faster too.

Advanced Functions

In the case of telephony, unified business communications software is more advanced than its more traditional counterparts too. Offering short-number dialling, that doesn’t require the use of area codes, multi-international businesses can run a lot smoother across countries and continents.

Call forwarding is another advanced function that appears as a benefit. The fact that forwarding can be made to various types of devices, while incoming calls can search for an idle extension, also positively impacts the overall day-to-day running of a communications-dependent business.

Inexpensive Calls

Given that calls are made over a digital network, unified business communications also offer more cost effective rates than traditional telecommunications systems. Combine that with video and data also being thrown into the package and it suddenly looks all the more beneficial too.

Billing is also more consistent too and less dependent on the fluctuating tariffs and on and off-peak charge rates that many traditional telecommunication companies employ.

Contact Management

Finally, UC can also make integrating a businesses extensive contact list a lot easier by providing a single, easily-accessible phone book. Accessible from all locations across a range of devices, this book can also be held on the central server and protected from mobile security issues that could effect devices.

Unified business communications, although widely recognised as being suitable for large organisations, might just be a good fit for a whole range of businesses. With benefits like those mentioned above, its advantages over traditional communication offerings are clear to see and only likely to grow wider thanks to future developments.

Want to know more?

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Is it time for you to consider a hosted telephone system?

Hosted telephone

The rise of cloud-based telephony

Cloud-based applications are pretty topical just now in a business context and this is reflected in the figures of a report from 2014 that indicated that 78% of UK organisations have formally adopted at least one cloud-based service, giving cloud a mainstream deployment status. UK cloud adoption has grown by 61.5% since 2010 when the annual study began. With many businesses already using cloud-based applications like Dropbox, Office 365, Salesforce, Google Analytics, Zendesk and many more being utilised, the trust in online, cloud-based services is growing.

But what about Telephony-as-a-service? One of the UK’s leading network carriers, Gamma have stated a considerable growth in this sector over the last 24 months; similarly, a recent report from the Cloud Industry Forum stated that 20% of businesses surveyed currently use a cloud-based solution for unified communications and 18% for Voice over the Internet Protocol (VoIP).

There is further evidence to suggest Hosted is now coming into its own. Specialist VoIP statisticians Cavell, at their excellent European VoIP Summit earlier this year, presented research that showed that the Hosted VoIP market had grown by 17.49% in the early part of 2015, with over 245,000 seats being added to the cloud within the last 6 months. Largest growth had been seen in the companies of up to 50 members of staff, but there was also surprising growth in the larger companies with a few large contract being awarded that affected the statistics positively.

Furthermore, from our own experience, we have seen a healthy interest from the SME market in particular- which follows the pattern of these companies being generally more receptive and better placed to adopt new practices and technologies.

But why are more organisations making the jump across to cloud telephony services? Well the most common reasons are that some view the shift to off-premise solutions as a natural progression for a growing enterprise, as a hosted telephone system is quick to roll out, extremely cost friendly, and eminently scalable- all major plus points for companies with determined growth targets in mind.

Why choose a hosted telephone system?

There are a number of different reasons that are positively effecting the drive behind the rise of hosted telephone systems but some of the main benefits include cost reduction, flexibility, cash flow implications, scalability and ease of management amongst others. Some of the hosted solutions we have provided our clients has been for the following reasons:

1) Scalability – A medical and clinical services company were primed to move to a new office because of an expansion in their operational capacity and their legacy system was restrictive in terms of limitations to a fixed capacity ceiling with relation to adding new extensions. We proposed a cloud-based telephone system, where there are no restrictions and as the subscriptions are on a monthly basis, there is the ability to scale down when there is no requirement or seasonality requirements.

2) Reduced costs and upfront capital requirements – Another client of ours, who was reaching the end of life of their system wanted to reduce their costs for calls internally and avoid paying out large amounts upfront for new hardware.

Cloud services are priced by subscription, with fixed payments every month or year. That makes costs easy to predict and control and you don’t need to worry about being locked in long-term.

This manageable approach to cost is why small businesses have led the way in cloud adoption.

3) Ease of Management – With our hosted offering, all administration for monitoring or provisioning is done through an easy-to-use online portal allowing you to add a phone extension, or reroute a line to someone else, you don’t need to call in a third party engineer. All call routing is managed via a straightforward online control panel. Give your first line support team access to the console for fast, efficient; they’ll be able to connect new lines in an instant, and change routings with a click.

What is the ahead in the next 12 months for hosted telecoms?

At present it would seem that the rise of hosted telecoms solutions is on a steady upward trajectory as industry carriers report a continued increase in adoption especially as they look to drive this market. Similarly, organisations are feeling more confident with the progression in capacity, bandwidth and reliability from broadband providers to ensure quality required to make this a viable solution. For larger companies, there is also progression- companies with large service centres and contact centres are now also beginning to turn towards hosting, largely because of the scalability it offers and for disaster planning considerations.

The industry’s largest players are investing a lot of time and money into making the hosted telephony solution a more robust and viable one, continually adding functionality and enhancements to key aspects such as security: as adoption increases and companies get more used to their new technology these concerns should be gradually assuaged with reassurances based on actual experience, rather than hear-say.

Finally, with so many businesses looking to enhance mobility, increase collaboration and embrace the idea of truly Unified Communications, the steady pilgrimage towards Hosted should, over the next year or two, become more of a race- expect to see many more providers of Hosted solutions enter into the fray as interest increases.

Is it time you switched?

It would seem that more and more of your competitors are using cloud computing to become more efficient and productive, leveraging all of the benefits we’ve covered in order to improve the service they offer. Businesses that don’t compete are going to slip further behind.

There are a number of requirements that need to be met to ensure that a hosted telephone solution is viable including the distance from the exchange and your requirements (number of users, line speed availability etc) versus services available in your area that will ultimately determine your suitability – but the best way to determine this would be to speak with our pre-sales team.

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Output Management – Print Management Software

Print Management Software

Cut Waste, Track Printing, Save Money with a Print Management Software solution

  • Businesses will spend between 3% and 5% of their annual turnover on printing.
  • 70% of companies have experienced a data breach through printing
  • Companies average a 6:1 user‑to‑device ratio, yet MFPs can support up to 30 users
  • Each print server costs a company £4,000 per year to operate, on average
  • 40% of print jobs could be printed duplex
  • 20% of all print jobs are never picked up

With a print management software solution in place your organisation will save money, time and resources fast. For many it’s not really considered but for savvy and efficient management teams, they can save up to as much as 30% savings of their print costs which can equate to as much as 5% of organisation’s turnover, in certain instances. This is achieved through the use of some print management protocols for example; where you might route large jobs to dedicated high-speed printers, display popups to ask end users to confirm single sided output, automatically delete print jobs with incorrect paper sizes or suggest an alternative printer when a device is offline.

Benefits of a Print Management Software

Save on print costs – A well implemented and maintained print management set-up will result in fewer consumables, lessen requirements for the number of devices required, reduce server costs and strain and reduce IT assistance within your organisation. Some of the more sophisticated management systems allow you to allocate printing to departments, cost-centers and users with shared accounts for greater accountability.

Enhanced print security –  By implementing a pull printing solution, a system which is designed to enhance security for all users by enabling users to release documents when at the printer after verifying their ID, enabling print jobs to be released safely and securely. Other security solutions which can improve system’s integrity include the use of a login, account code or ID/access card to prevent unauthorised usage.

Eradicate print waste  – Through the use of a print management system there are functions to monitor your prints and delete duplicate jobs, route print jobs to specific, more efficient MFDs and settings to encourage users to think twice before printing a document without checking it.

Reduce your carbon footprint – The ability to send print jobs to more efficient printers, reduce print waste and save on print consumables will all help reduce energy consumption and reduce the environmental impact of your organisation, whilst also saving you time and money.

Features of a Print Management Software

Monitoring and accounting – With a Print Management Software  in place you will be able to monitor, account, charge and report on all printing within your organisation. Taking full control over what gets printed, when and where will have a big impact on your bottom line versus an unmanaged print system.

Rules and print policy enforcement – Most Print Management Systems allow you to create rules to route and monitor print jobs easily, enabling the ability to create a range of print rules to efficiently manage your overall printing policy and save you money and reduce print waste.

Secure print capabilities – Security is key and in some instances is an occupational necessity, so it is important that your Print Management System has the appropriate security protocols in place: for example, Pull printing will enable users to release jobs via a chosen release method ensuring security is maintained.

Full payment automation – In environments where you want to give users fiscal responsibility for their printing requirements, there are a few Print Management Systems that gives you the versatility to accept a range of payment methods. Users can top-up their print credits using cash, card or via e-payments. This increases convenience for both user and organisation.

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Conclusions

With a print management software solution in place your organisation will save money, time and resources fast.

There’s never been a better time to take a closer look at the constantly evolving range of print management software solutions that prove our commitment to future-proofing your print management processes.

Many organisations are already seeing the benefits of using a Print Management Software  as a centrally controlled print management solution.

We offer free no obligation evaluations of our print management software to ensure that our technology meets your requirements.

About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

incovo business communications: Profile – Helpdesk Manager, Lisa Lang

incovo business communications

 

Business communications specialists incovo take on a new Support Desk Manager to strengthen their commitment to excellent customer service

 

Support Desk Manager Lisa Lang was taken on in the last quarter of 2015 as incovo sought to continue their commitment to improving the customer service that helps set incovo apart from their peers. Lisa has been in the job a a little while now and has gotten her feet under the table so to speak and we have taken the time to ask her about her initial experiences with incovo and their customers and how she is finding the role with one of Scotland’s leading business communications providers.

Tell us about your education and how you came to work in ICT.

After leaving school I attended college to do communications and languages.  I fell into ICT through doing administration work which led me into this industry.

Why did you choose to join incovo over other companies?

Incovo offered me a position in which I felt confident that I could achieve my full potential and enjoy the role expected of me. When I went for my interview the way they spoke about the company and their desire to really build a first class customer experience, I knew that they were a good company to work for.

Describe a typical day for you.

My day consists of overseeing our support desk, ensuring our engineers have a full schedule and assigning jobs to each of them. Maintaining a good rapport  with our clients whilst logging any faults our issues.  Updating all information and making sure the team is happy.

Help Desk work is quite varied and whilst it’s mostly troubleshooting ICT issues and admin work, an integral part of the job is having good people skills and the ability to interact with employees on different issues. There’s also a fair amount of detective work required to get to the root of a problem!

If you could have any job in the world, what would it be and why?

International food critic, can think of nothing better than sampling fine food and wine all day in beautiful countries!

What do you like to do with your free time outside of the office?

I like to spend time with my family.  I like dining out and I love to read.

If you were to go back in time, would you still make the same career choices?

If I were to go back in time I would have concentrated more on education to open up more career choices.

What makes incovo stand out from the competitors?

For me its, the staff. There is a lot of effort and emphasis on training and personal development here and that is reflected in their emphasis on the customer service within the business. I believe our customers can see this and benefit from it.

What do you like most about working at incovo?

The Team.

Would you recommend working for incovo?

Yes I would! We have a good team made of different personalities but there is an emphasis on a good, positive atmosphere which really helps both the team and the individual staff. I know the company is expanding and looking to bring on more quality personnel so I am excited to see how the company progresses over the next 12 months.

About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Business Telecoms Security: Telecoms Fraud Warning

Business Telecoms Security

Business Telecoms Security: Telecoms Fraud Warning

As one of Scotland’s leading ICT specialist technology integrators, incovo are increasingly aware of the rise of telecommunications fraud, especially at this time of year. Nefarious criminals are increasingly sneaky and constantly finding new ways to be devious and con businesses out of money so it is because of this that we advise all of our customers to remain vigilant over this festive period. Our Business Telecoms Security experts have highlighted two of the newer scams that we have been made aware of, so please beware of the opportunistic scammers.

Fake divert request

It has been brought to our attention that fraudsters have been posing as end users to place diverts on lines sometimes reporting bogus faults. In some cases we have heard of a well-spoken individual by the name of “James” called in on a withheld CLI to log a fault due to a power surge and asked for a divert to a mobile number.

Whilst these have been avoided so far it is worth re-emphasising the need to be vigilant and carry out data validation checks that only your customer will know the answer to.  All instances need to be reported to us and you need to ask your affected customers to report the occurrence to the incovo helpdesk. This way we stand a better chance of catching those involved in fraud attempts.

Mobile fraud warning

Another potential attempt to defraud that we have heard of over the last few weeks, is a number fraudulent requests for high-end smartphones on new contracts. The methods used by the fraudsters follow a similar pattern and we would encourage you all be aware of the following.

The fraudsters use valid company details and often valid bank details, which allow them to pass credit checks and obtain smartphones and other telecom services on contract.

The smartphones requested are typically 8 or 9 x Samsung Galaxy S6 or S6 Edge, connected on new numbers on O2 Small Biz or Vodafone Red tariffs with a large data allowance.

In some cases, the ‘cloned’ company has no online presence and the fraudsters create a website and email addresses using the details from Companies House. In some cases the contact and business details change or there is a last minute change of delivery address. Locations include, but may not be limited to, West Midlands, Leicestershire and Staffordshire.

We urge you and your staff to remain vigilant to these methods and to carry out full credit checks before providing services. Remember to validate the company details by contacting the business using alternative contact details found on Companies House or social media. Do not rely solely on information provided by the company making the enquiry.

Telephone System Security CTA

 

 

 

 

 

If in doubt, get in touch with our Business Telecoms Security Experts

These are two of the newer ways we have been made aware of but if you have any other concerns or suspicions then we advise that you contact the incovo helpdesk for further guidance from our Business Telecoms Security experts.

About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.