Protecting your investment: Planning to get the most out of unified communications solution

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Unified Communications Solutions

Get more from your Unified Communications Solution

We’ve seen it so many times before: businesses want to adapt their communications protocols to enable growth and deliver enhanced service delivery channels to meet customer growing expectations and they turn to unified communications as the solution. Sold as this silver bullet that will open up a new range of channels and features that will enhance your communications ability, giving greater options and availability – all of which it does.

However, without the correct planning and quintessentially, stakeholder buy-in, inevitably it never reaches the intended full potential of it’s considerable ability. This is highlighted summarised by a recent study by Softchoices that indicated that of employees and IT managers polled, sum 71% use fewer communications tools than are available to them. Underutilisation is often underpinned by lack of understanding, lack of buy-in or lack of training.

What also adds to this paradigm is the rate of development of technologies and solutions that go even further to bring new benefits and efficiency to the communications procedure but without sufficient planning, it is easy to get lost in excitement and lose sight of the business objective.

Taking action with the end in mind

  • Focus on outcomes, not technology – While communications technology is an essential enabler of performance, we would always be quick to remind customers that performance as a business needs to drive all investment in infrastructure. As a solutions integrator, we always begin this process by providing guidance at your current position by assessing your current environment; providing relevant options as how to help migrate to new platforms and integrate new applications. We believe we can deliver top performance to you as a service provider by  understanding how to augment and enhance your business processes through unified communications.
  • Delivering a service orientation, not a product orientation – Having established the key business priorities that ensure the correct technology selected and delivery method is suitable, the next step is about the service delivery from the provider. In order to obtain a full return on your investment in the technology solution, as your technology partner, incovo are committed to integrating, maintaining and perpetually upgrading your platforms and applications.

How incovo helps customer’s optimise their unified communications solution

incovo differentiate themselves from product providers and systems integrators by becoming a technology partner with our clients and this is done by the delivery of a strategic assessment of the organisation’s current competences and capabilities. The assessment is designed to measure your ogranisation against a set of operational and strategic competencies that determine the appropriate solutions.

Unified Communications Competency Assessment

With this assessment and our best practice experience we are then able to determine where your organisation fits into our development and integration model. The model is designed to pinpoint your current ‘as-is’ status with utilising current technology and then plots staged operational upgrades with reasonable and considered time-frames to reach the ‘optimal’ stage of deployment. Our experience has allowed us to develop this model to help manage expectation and facilitate stakeholder buy-in enabling the optimised adoption for the organisation. This is often achieved with a stakeholder workshop, from across all the key areas of the business (typically IT and senior business department heads) that are familiar with strategic objectives for the business.

Those who invest the time, reap the benefits

It seems obvious to say but those organisations that invest the time and effort into this process invariably are able to focus and prioritise the best path for unified communications development. Those that do have been known to benefit from decreased costs from the reduction of office space, cutting travelling time and costs and savings from telephony operational expenditure. Furthermore, they also experience better collaboration and improved efficiency amongst employees and greater flexibility resulting in improved employee satisfaction.

This approach ensures a single vision across the business that will assist in optimising existing initiatives, as well as serving as an educational process to explain the various technologies and their purposes, strategically, to business users. So if you are at the starting point of your organisation’s strategic planning process or in a checkpoint review point of an ongoing planned project, it may be well worth your while speaking to incovo about how to get the most out of your unified communications project.

Ready to put a UC system to work for you? It’s time to explore incovo’s UC solutions, powered by Avaya

Unified Communications Solutions 2

About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Sean Lightheart

Sean Lightheart

Marketing Executive at incovo
Sean is a Marketing Executive at incovo, a leading ICT company based in central Scotland. He is interested in technology, specifically next generation applications and looks to embrace smarter living through technology.
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