A Quick Guide to Unified Communications

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Unified Communications

Unified Communications – A Brief Overview

In light of recent conversations with a few of our customers, some have asked us “What exactly is UC (Unified Communications)?” and more often when I have explained it to them, the response has been along the lines of “Ah right, I’ve heard of all those things before but I didn’t realise that altogether that results in what is known as Unified Communications.” Of course I am paraphrasing there but my point is that they are aware of the individual components (in most cases) but were unaware that all those elements bundled together equates to a solution known as Unified Communications.

It is of course, a major buzz phrase in the industry over the last two years and when you think about it, the phrase is perfectly apt for its definition – so really its just an awareness raising exercise from the industry. The definition of Unified Communications is the integration of real-time, enterprise, communication services across one platform via multiple devices. What that ostensibly means is that all your communications devices (phone, laptop, tablet, conferencing set-up or other technology) are synchronized under the one network allowing for an intelligent, organised and efficient means of collaborating within a business context.

Unified communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies. Exploring that definition further can be a good way of seeing what that means in practice and what is yielding the best results that is making the industry push this as the great service that all businesses should be evolving to for their core communications strategy going forward.

Unified Communications features

deskphone - unified communications1. Phone Calls – Nowadays, most people do not have just one phone and given the increasing transient nature of business people are reachable in spite of their geographic location. Depending on the role – a phone can take the form of a desktop, a mobile, PC Softphone or Smartphone App (like Avaya One-X mobile or Skype for Business). Each have their own merits and will suit different business scenarios .

 

video unified communications2. Video – One of the best points of Unified Communications is that you are able to make video calls to your contacts on virtually all of your devices/equipment (provided they have a camera)

 

 

 

Presence Unified Comms3. Presence – Is the software  interface that offers real-time presence information on your colleagues, providing information on their availability and what their preferred means of communication is at that given time.

 

 

 

Unified Comms Messenger4. Chat – Chat or as its more commonly known, Instant Messenger, is typically a component of a UC solution that offers another option for communication for example when calls aren’t available/practical.

 

 

 

collaboration unified coms5. Collaboration – Probably one of the best points of a UC solution is the ability to collaborate in way that enables the utilisation of technology to best effect. Practically this means screen sharing, real-time document sharing and alterations and other brilliant and innovative features. In addition, through the development of Avaya – its all modular so it can be added to in segments and it will continue to grow through the use of apps as the technology and solutions evolve.

 

voicemail unified comms6. Messaging – Probably the most convenient feature of UC is the ability to get all of your messages, whether it be  emails, calls, voice mails, texts, fax, chats all in one place, on any device, anywhere in the world.

 

 

Today’s challenging economic conditions mean that the drive to improve employee productivity while reducing costs has become the executive challenge to the IT solutions providers and they have responded with Unified Communications.

For businesses this inevitably means finding new ways to do more with less, so there is an increased focus on those transformational technologies that can help deliver both process and personal productivity improvements.

For more information on this or to see practical examples in action then please feel free to contact incovo, specialised Avaya partners and Unified Communications solutions providers for businesses in Scotland.

incovo ICT solutions UK

 

 

 

About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Sean Lightheart

Sean Lightheart

Marketing Executive at incovo
Sean is a Marketing Executive at incovo, a leading ICT company based in central Scotland. He is interested in technology, specifically next generation applications and looks to embrace smarter living through technology.
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