Avaya Collaboration Pod 2400 series: Midmarket unified communications and contact center solution

avaya collaboration pod 2400 series

First there was the 4200 series for enterprise, now Avaya targets the midmarket

  • Avaya Collaboration Pod 2400 provides virtualized unified communications and contact center applications, networking, compute and storage in a pre-integrated, all-in-one solution 
  • Solution significantly reduces time to service and total cost of ownership, speeds benefits to end users, IT and the bottom line

Avaya have announced the introduction of the next line of collaborative communications solutions for the midmarket with the launch of the Collaboration Pod 2400 Series, which is due for release in the UK at the end of this month (June). Following the success of the 4200 Series, which was aimed at large organisations and Cloud Service Providers (CSPs), the 2400 series aims to reduce time to service and total cost of ownership for a midsized Unified Communications (UC) and Contact Centre (CC) solution. The new all-in-one unified communications and contact center product includes pre-integrated networking, compute and storage. So essentially, it’s an all-in-one box for UC and collaboration.

Following on the their (Avaya’s) recent success and push in the communications side of networking, they are put together a convenient and accessible solution for SMEs looking to move towards a cloud-based UC solution. The Collaboration Pod takes Avaya unified access and core networking technologies, including the Avaya Pod Orchestration Suite, and combines them with the EMC VNXe 3200 storage array, HP DL360 servers, VMware vSphere 5.5 and various pieces of software from each of the partnered vendors.

Avaya claims that the Collaboration Pod 2400 series will bring about a host of benefits with this technology including a reduction in time to service via simplified updates and through specialised partner training – the solution will be serviceable by a single vendor, again saving further time and money. As with all Avaya technology releases and with the intention of creating a collaborative collection of solutions, the Collaboration Pod 2400 series will be able to combine with a whole host of Avaya’s existing, and future, UC products, networking solutions and applications.

Avaya partners will be trained on this platform in October in the UK so expect the first customers to appear shortly after this for Avaya’s new UC and CC cloud-based solution. For more information on this product you can download the following brochure:

Avaya Collaboration Pod 2400 series


About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

incovo quick phone tips: Avaya IP Office Short Codes




Avaya IP Office short codes

Do you have an Avaya IP Office telephone System? If so it may be handy to know some of the short codes (Short codes are numbers that you can dial to enable and disable various features) to make things quicker or more efficient. If you are a larger business/organisation and have an Avaya Aura telephone system – the short codes are still available but are unspecified as default – in which case you should contact your system administrator to set these up on your behalf.

The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users. If you are an incovo client, we also can change these to something else, should you prefer.

These are useful as they can be dialed from any phone on the system. For example, this allows you to login at a basic analog extension and still control a number of features.

Some short codes require you to enter some information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.

Download this quick access short codes cheat sheet for Avaya IP office

Avaya IP office short codes

Avaya IP office short codes



About incovo

Incovo is a value added reseller of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Avaya Extends Software-Defined Networking Simplicity to the User Edge with Fabric Networking Architecture

Avaya's new Open Networking Adapter.










Avaya’s new Open Networking Adapter. Credit: Avaya

Avaya leap frogs existing technology approaches with new products and capabilities, enabling a complete end-to-end  Software-Defined Networking (SDN) solution without the need to rip and replace existing networks


Avaya have introduced a new, open software-defined networking (SDN) architecture that will help companies create the agile networks required by today’s dynamic applications.  The Avaya SDN Fx architecture is the first to deliver “connect anything, anywhere” simplicity, shaving weeks in provisioning time by allowing devices and users at the network edge to be added easily to the network. The Avaya SDN Fx architecture, built on the Avaya Fabric Networking technology, features new products and capabilities for a complete solution that delivers on the promise of SDN, without the hidden complexity that comes with the towering overlays of software and hardware inherent in many other vendor approaches.

According to a recent Avaya survey, 99 percent of IT professionals want SDN to extend beyond the data centre; however, nearly the same amount (93%) say the ability to do so today is extremely or moderately limited.  In addition, of the challenges that IT pros are looking to SDN to solve, 80 percent insist that SDN programming must be simple before they will adopt.

The Avaya SDN Fx architecture includes the following new products and features for Avaya Fabric Networking Technology:
  • Open Networking Adapter – the first ever Open Networking Adapter (ONA) provides a plug-n-play network connection for any device with an Ethernet port including medical devices, manufacturing machines, and branch office switches. Targeted for non-IT personnel, this card deck-sized appliance automatically provisions a QoS-customised virtual path across the network that mitigates security risks, allowing simple, powerful management of thousands of devices.
  • Fabric Orchestrator – as the first SDN controller embedded in a unified management instance, this appliance manages and orchestrates the Ethernet fabric as well as provides SDN Control to north and south bound interfaces. SDN capabilities include OpenFlow, OpenDaylight and OpenStack.
  • Fabric Extend – a new capability in Avaya Fabric Connect enables the extensibility of Fabric networking across any IP based network without loss of functionality. Investments in existing networking technologies are preserved while interconnecting strategic deployments of Fabric Connect across data centres, campuses and branches.
Avaya’s SDN Fx architecture builds on three primary tenets to meet many of the expectations IT departments seek from SDN:
  • An automated core that takes advantage of a single, network-wide Ethernet fabric to remove the need for manual configuration at each network hop; thus, reducing the potential for error and accelerating time to service.
  • An open ecosystem that utilises standard fabric protocols married with open interfaces and open source customisation tools empowering IT to quickly respond to changing business requirements with precision and flexibility.

An enabled edge that leverages fabric extension beyond the data centre to the user edge, allowing applications, devices and users to simply connect anywhere along the network and interact seamlessly to create a more agile and productive business environment.

An enabled edge that leverages fabric extension beyond the data centre to the user edge, allowing applications, devices and users to simply connect anywhere along the network and interact seamlessly to create a more agile and productive business environment.The Avaya SDN Fx architecture can support a wide range of use cases, such as supporting the security and mobility of devices connecting to the ever-growing Internet of Things. Environments such as those found in hospitals, manufacturing floors and casinos are blanketed with devices that require a more secure, mobile connection to the network, and may also require that the rest of the network is better protected from potential threats that could be triggered by them.

Similarly, home-based contact centre agents pose an expense and operational burden by requiring dedicated resources to provide more secure access to customer information and alignment with IT security policies. With the Avaya SDN Fx architecture, a small network adapter provides automated and dynamic connectivity, mobility and a level of security to the network based on the device or user identity. The adapter will be reset and disabled if removed from the environment. This removes the burden of installation from IT, as end users can simply connect the adapters and allow the automated process to fully configure the device.

SDN Fx is intended to provide automated network configuration, support for standard protocols, interfaces and open source customisation tools, and consistent operation from data center core to campus edge, to branch office. An internal Avaya survey found that 99% of IT professionals want Software-Defined Networking to extend beyond the data center, but 93% say that ability is limited. Eighty percent want programming to be simplified before they adopt SDN.

The products are expected to be available in mid-2015.

Avaya and VMware partner together for enterprise cloud solutions

VMware avaya collaboration

Last week Avaya announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model.

“This new set of cloud services from Avaya provides additional flexibility and cost efficiency to enterprise customers who want to take advantage of a public cloud model for our customer and team engagement solutions,” said Joe Manuele, vice president, SI/SP, Alliances and Cloud, Avaya. “Avaya and VMware provide a services solution that extends strategic investments in private cloud unified- communications and contact- centre applications with the flexibility and reliability of a leading public- cloud platform.”

“Avaya customer and team engagement applications running on VMware vCloud Air will provide enterprise customers the ability to get great value from their existing investment in communications solutions,” said Ajay Patel, vice president, Application Services, vCloud Air, VMware. “VMware vCloud Air becomes a seamless extension of an enterprise customer’s private cloud, allowing critical applications to be moved between cloud environments, and delivering on the operational, technical and licensing requirements of enterprise customers.”

Avaya Hybrid Engagement as a Service will support customers whose cloud strategies fall into the following scenarios:

  • Enacting a phased migration to a public- cloud model while still leveraging investments in solutions they have on premises
  • Maintaining a mixed environment with some applications delivered via public cloud while others are kept in a private cloud or on their premises
  • Expanding existing operations into new markets to support new facilities.

The Avaya Hybrid Engagement as a Service will be provided through a network of Avaya’s channel partners that have made commitments to build capabilities and can deliver these new Avaya cloud services.

The new Avaya Hybrid Engagement as a Service on VMware vCloud Air will help our customers’ transition toward a public cloud delivery model, while retaining the value of current investments and expertise in Avaya engagement solutions.

This new offer advances Avaya’s ongoing commitment to deliver increased value to customers by providing them with new enterprise cloud solutions delivered through Avaya’s extensive channel partner network. In addition to the agreement with VMware, Avaya is working with telecommunications providers globally to provide the necessary SIP trunking services for this cloud service.

AVAYA IP Office Mobile Client Enhanced

Avaya one-x for mobileAVAYA IP Office Mobile VoIP client 

The mobility client has been enhanced to work in a Voice over IP (VoIP) mode. In the VoIP mode, the mobility client can make calls over Wi-Fi/3G/4G data networks. The mobility client, using its underlying SIP stack, will register with the IP Office over the data network and then can function as an office extension on the mobile device. The mobile user can use the mobility client to perform all telephony features. Users in countries where incoming calls are charged will see a significant cost savings in the VoIP mode especially when on Wi-Fi networks.

The availability of both Call-back and VoIP modes on the mobility client will enable users to toggle between the modes based on their network connections. This will empower end-users to make a choice of the appropriate mode based on their voice/data plan as well as availability and quality of the data connection (WiFi/3G/4G).

Flare Experience for IP Office

Avaya Flare® Experience is Avaya’s next generation user interface that establishes a high performance collaboration environment on iPad and Windows. IP Office Release 8.1 delivered Flare Experience for IP Office with point-to-point audio, video and IM features. With Release 9.0, Flare Experience delivers multi-party audio conferencing features that help customers improve their productivity as well as collaborate quickly.

Instant Message and Presence enhancements

Release 9.0 introduces support for XMPP groups, which provides the ability to aggregate users into logical groups. XMPP groups help both IP Office administrators and the end users in the following ways:

  • Better scaling and reduced network traffic
  • Group communications (for example, group chat)
  • Reduces the roster-size and provides ease of directory navigation

AVAYA One-X Portal and Desktop Integration enhancements

IP Office Release 8.0, introduced Desktop Integration such as the Avaya IP Office Plug-in for Microsoft Outlook and the Avaya IP Office Plug-in for Salesforce.com. Release 9.0 significantly enhances the Avaya IP Office Plugin for Microsoft Outlook, filling in critical gaps that will help users increase their productivity. The Avaya IP Office Plugin for Microsoft is enhanced with the following features:

  • Instant Messaging support
  • Enhanced directory
  • Specifying Dialing Rules
  • Secure communication (HTTPS) with one-X Portal server
  • Supported on Citrix platform
  • Support for Windows 8
  • Support for Microsoft Outlook 2013

Avaya SBCE support for IP Office soft-clients

The Avaya Session Border Controller for Enterprise (ASBCE) Release 6.2 introduced support for SIP trunks on IP Office R8.1. In IP Office R9.0, this support is expanded to IP Office Remote Workers for a selection of soft-clients when used in conjunction with the ASBCE Release 6.2 FP1. The following IP Office soft-clients (SIP end points) are supported with ASBCE 6.2 Feature Pack 1:

  • Flare Experience iPad
  • Flare Experience Windows
  • One-X Mobile Preferred for  Android
  • One-X Mobile Preferred for iOS


About incovo

incovo are business communications experts based in central Scotland, having delivered ICT solutions throughout the UK for over a decade. As an Avaya accredited business partner, incovo offer great value and expertise in creating effective communications solutions for mid-sized businesses utilising the latest technology-based solutions such as unified communications, vitrualisation and contact centre solutions.

Avaya Business Telephone System Maintenance Contract

incovo Avaya Telephone System Maintenance






Do you need an Avaya Maintenance Contract?

Are you in need of a maintenance contract on your Avaya telephone solution? Well, at incovo we can help.

incovo are a Scottish based telecom solution and support specialist. We maintain the complete range of Avaya systems; no matter the age of your system you can be sure that incovo have the skills and spares to competently look after all your requirements, now and into the future.

Many people are being pushed toward replacing their existing Nortel Meridian solution since the acquisition of Nortel by Avaya. It is true that Avaya will not continue to support many of the Nortel Meridian solutions, but actually Nortel did not support many of these either as they were “End Of Life”.

incovo have manufacturer trained engineers on all of these systems and have a local stock of spare parts. We are confident that we can cater for all your Avaya business telephone system needs.

Should you require additional programming work, or a new telephone installed, give incovo a call 0845 840 4500. We will be happy to quote for any moves and changes you require, all parts and labour are covered by a 12 month warranty.

Maybe you need the security of a maintenance contract to ensure that your telephones are always operational. Could your business get by for a day or more without working telephones? Not everyone thinks about these issues. If you have a maintenance contract with incovo not only will we react to faults but we also take a proactive approach by carrying out annual PMV’s (Preventative Maintenance Visits).

incovo offer the standard maintenance contracts that you would expect to find anywhere, but due to our unique setup we can tailor any maintenance contract to exactly what suits YOUR business needs. incovos run 24/7/365, so if you need cover on a Sunday for 2 hours then we can offer that within any contract quoted. Give us a call and see if we can save you money on a custom built maintenance contract.

Call today to get a competitive quote on your maintenance requirements –

incovo telephone number

Avaya and HP Enterprise Services join together to offer cloud-based unified communications

Avaya-LogoAvaya and HP Enterprise Services has announced a multi-year agreement to offer cloud-based unified communications and contact center technology, and management solutions for enterprises.

Together, the companies will sell a combined portfolio of Unified Communications-as-a-Service, Contact Center-as-a-Service, and infrastructure modernization services.

The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service. HP ES will resell the as-a-Service offerings and in parallel, Avaya has the benefit of increased scale enabled by HP’s highly flexible deployment models to quickly reach more customers and help simplify and transform business communications.

As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES’s existing Mobility and Workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers.

Sales contracts, service level agreements, and overall client experience will remain with Avaya. HP ES will augment and amplify APCS by extending services to more customers, in more markets, with the speed and service performance needed to help grow demand for cloud-based solutions.

This agreement marks another major step in Avaya’s transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya’s cloud offerings deployed in HP’s global infrastructure.


Original story taken from Comms Business

Collaboration through Unified Communications to replace email?

Email, a stalwart of businesses’ communication procedure for over two decades, could be set to be replaced by new applications and technologies accessible via Unified Communications through the increasing use of next generation smart devices.

Email is so central to business communications it serves to double as a calendar, a repository, a collaboration tool, a project management platform or verifiable register for attendance – it is an integral part of business. But with such dependence and versatility comes over-reliance and misuse; the emergence of smartphones and universal communications has meant that email overload is becoming a real issue for some users. This has become so much of an issue that recently in France new legislation was passed to prohibit the checking of work emails after 6pm to ensure that employees aren’t under duress to check messages.

A recent study by iPass served to highlight unavoidable and unrelenting presence of work emails with over half of respondents intimating that they answered their first email before the got to the office and their last after they had left the office. In a bid to curb this issue and alleviate the great lengths of time consumed by internal communications, IT services company, ATOS have banned internal emails and has redirect their efforts through other enterprise communications applications.

With this wave of new technology and supporting applications, the purpose seems to be to harness effective collaboration by automating certain parts of the communication or collaboration process within business functions. The end goal of industry is to refine these elements and unify them into a single solution that is accessible via a multitude of platforms, and industry giants such as Avaya and Microsoft are leading the way with their enterprise solutions through Aura and Lync respectively. Unified Communications’ focus is geared towards availability and this centered on the use of mobile.

What will be an interesting development to monitor will be the business use of social application in a business context – with many businesses already utilising social media platforms such as Twitter to respond to customer complaints or technical issues, but can their use be implemented internally to improve collaboration? The proliferation of social collaboration tools such as Basecamp or Teamlab are prime examples the efforts to remove over-dependence on email for other enterprise functions such as project management and reporting.

Ultimately any attempt to successfully deploy an alternate means to email for enterprise collaboration will depend on the buy-in from its users. Having a simple to use, reliable and effective platform will dictate the willingness from employees and the better the fit of the tool to match employee’s working style the more likely a successful enterprise deployment. What is more than likely is that Unified Communications will be one of 2014’s biggest technology trends and it has all the capabilities to emancipate enterprise’s over reliance on email.

incovo are telecommunications and networking experts and are able to design an Unified Communications solution for your business, contact them today to find out how. email at info@incovo.com or call  today 0845 450 8400.

Unified Communications from incovo

Unified Communications from incovo








Unified Communications