Business Telecoms Security: Telecoms Fraud Warning

Business Telecoms Security

Business Telecoms Security: Telecoms Fraud Warning

As one of Scotland’s leading ICT specialist technology integrators, incovo are increasingly aware of the rise of telecommunications fraud, especially at this time of year. Nefarious criminals are increasingly sneaky and constantly finding new ways to be devious and con businesses out of money so it is because of this that we advise all of our customers to remain vigilant over this festive period. Our Business Telecoms Security experts have highlighted two of the newer scams that we have been made aware of, so please beware of the opportunistic scammers.

Fake divert request

It has been brought to our attention that fraudsters have been posing as end users to place diverts on lines sometimes reporting bogus faults. In some cases we have heard of a well-spoken individual by the name of “James” called in on a withheld CLI to log a fault due to a power surge and asked for a divert to a mobile number.

Whilst these have been avoided so far it is worth re-emphasising the need to be vigilant and carry out data validation checks that only your customer will know the answer to.  All instances need to be reported to us and you need to ask your affected customers to report the occurrence to the incovo helpdesk. This way we stand a better chance of catching those involved in fraud attempts.

Mobile fraud warning

Another potential attempt to defraud that we have heard of over the last few weeks, is a number fraudulent requests for high-end smartphones on new contracts. The methods used by the fraudsters follow a similar pattern and we would encourage you all be aware of the following.

The fraudsters use valid company details and often valid bank details, which allow them to pass credit checks and obtain smartphones and other telecom services on contract.

The smartphones requested are typically 8 or 9 x Samsung Galaxy S6 or S6 Edge, connected on new numbers on O2 Small Biz or Vodafone Red tariffs with a large data allowance.

In some cases, the ‘cloned’ company has no online presence and the fraudsters create a website and email addresses using the details from Companies House. In some cases the contact and business details change or there is a last minute change of delivery address. Locations include, but may not be limited to, West Midlands, Leicestershire and Staffordshire.

We urge you and your staff to remain vigilant to these methods and to carry out full credit checks before providing services. Remember to validate the company details by contacting the business using alternative contact details found on Companies House or social media. Do not rely solely on information provided by the company making the enquiry.

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If in doubt, get in touch with our Business Telecoms Security Experts

These are two of the newer ways we have been made aware of but if you have any other concerns or suspicions then we advise that you contact the incovo helpdesk for further guidance from our Business Telecoms Security experts.

About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

incovo insight: Avaya IP Office Platform

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The first in a new series from the engineers at incovo, helping give clients and prospective customers an introduction into telecoms solutions for the midmarket; today we look at the Avaya IP Office Platform.

The Avaya IP Office platform easily scales up to 2,000 users across up to 32 locations, offering an enhanced user experience with easy-to-use, feature-rich options that grow with your business. Seamless integration with Avaya networking, security, video, multichannel contact centre solutions, third party applications and support. IP Office delivers a complete mid-market solution – all from a single source.

As a midsize company you have the same goals and objectives as larger enterprises – but you don’t necessarily have the same resources available to achieve them. You need a cost-effective, easy to implement and maintain collaboration and customer interaction solution; one that gives you the agility and flexibility that your business demands. You need a superior experience that engages customers and colleagues – making it easier to connect, share, react, respond and empowers productivity.

Benefits of IP Office

Easy to Use

With hot-desking functionality, you are able to allow  employees to change a phone in any  location without IT intervention plus one number reachability. The inclusion of an Attendant Position provides valuable information about calls and system users.


IP Office allows for direct calls to sales agents working from home or managers on the move, VPN phones provide full-featured office-like functionality, a client can be loaded onto a smart phone to place and receive calls professionally. IP Office also provides security and flexibility with access being PIN protected and  meet-me conference calls for up to 128-parties.

Productivity and Efficiency

Productivity is enhanced by the ability to integrate your voice, email, messaging, conferencing, IM, mobile etc. whilst lowering mobile phone and long-distance charges. Travel can also be reduced and meeting productivity improved with the use of  HD video
conferencing. Call routing can minimise your hold time and efficiencies can be built into processes through the use of automated attendant, voice mail, 64-party conferencing and TAPI.


Get better voice quality and call continuity with telecommuter mode (softphone calls can be handled with landline telephone). Record and store calls for coaching and training, dispute resolution and quality monitoring. IP Office creates great customer experiences; multi-channel contact centre solutions empower your agents to go beyond answering customer enquiries. Each agent can access all customer data and move seamlessly between voice, email and chat and  your company’s image is enhanced by having all calls answered immediately and professionally regardless of physical location with the IP Office Receptionist solution.

Cost effective cutting edge technology

Speak to incovo about how we can help you cost-effectively migrate to the latest in SIP-based unified communications solutions, which create a seamless collaboration experience for voice, video and mobility.

• Re-use selected handsets on IP office and provide your employees with a familiar desktop experience, safeguard investment, reduce end-user training and save on migration costs. SIP trunks can save your business money and offer added services like direct inward dialing.
• Take advantage of investment protection and new capabilities – IP Office supports a broad range of endpoints, including analogue, digital, and IP deskphones, softphones, PCs, macs and Android and iOS smartphones and tablets.

• When refreshing your communications technology to IP Office there is less integration, risk and a faster return on investment. With low upfront costs, simple management and a superior user experience – IP Office delivers lower overall Total Cost of Ownership.
• The current version 9.0 brings Avaya Video Collaboration for IP Office combines desktop, mobile and HD room system capabilities with rich data collaboration. Easy to deploy and use and provides HD experiences even on low bandwidth connections and supports virtual conference rooms for up to eight participants.

About incovo

incovo have configured and installed numerous IP Office systems throughout central Scotland and as an official Avaya partner, you can rest assured you will get the correct set-up and training to ensure an effective communications infrastructure based upon your requirements.