Non-geographic numbers: July 1st Changes

Non-Geographic Numbers

Changes to the way that non-geographic numbers (NGNs) are charged in the UK.

What you need to know

New Ofcom regulations are affecting the use of non-geographic numbers for customer contact. The changes being introduced on 1st July 2015 will make the cost of service numbers, that’s those beginning 08, 09 and 118, more transparent and easier to understand.

Calling 080x numbers
All 080x numbers will now be free to call from all UK destinations including mobiles.

Inbound 080x numbers
If you own or operate an 0800 number, an additional charge will be generated for calls to that number to take into consideration that they are now free of charge from all platforms including mobile operators.

This may have a significant impact on your commercials, so please review the new tariffs.

Calling 084, 087, 09 and 118 numbers

To make the cost to call the above numbers clearer for the consumer, Ofcom have split the cost into two parts; a service charge and an access charge.

The service charge for numbers is set by the original range holder and remains the same regardless of where the call is made from.

The access charge is applied to deliver the call. You must publish one ‘pence per minute’ access charge per tariff and it must be the same for all services.

Also, as of the 1st of July, consumer bills must display the access charge and the service charge separately; business bills can combine the rate on the bill though this may change in the future.

Inbound 084, 087, 09 and 118 numbers
One major change is that charging bands are no longer associated to the prefix. For example ‘0870’ is longer associated with a national call rate.

All 084 and 087 numbers are now banded by their service change ranging from 1 – 13ppm. 084 numbers are capped at 7ppm and 087 numbers are capped at 13ppm.

The service charge for a number has been dictated by the original range holder and has no bearing on the previous charge for the number i.e. a 5ppm 0844 number may not remain a 5ppm service charge number.

Finally, advertising rules have changed for 084, 087, 09 and 118 numbers. These must now be advertised in the format, “Calls will cost you x pence per minute, plus your telephony company’s access charge.”

There is a lot to understand, but we are here to help. If you have any questions, please feel free to get in touch with the customer service team at incovo in the first instance.

All of the changes come into effect on the 1st July 2015 and will be itemised on your August invoice.

If your customers have any questions, please direct them to

Frequently Asked Non-Geogrpahic Numbers Questions

Q. How will it work in future?

A. From summer 2015, the cost to the consumer of calling a service number (starting 084, 087, 09 or 118) will be split into two pieces: 1. An access charge. This goes to the consumer’s telephone company. The access charge for calls to service numbers will be made clear on consumers’ bills and contracts. The access charge will be a pence per minute (ppm) rate 2. A service charge. This is the remainder; it includes any revenue going to the service provider, as well as revenue going to the ‘terminating call provider’ At the same time, all Freephone numbers beginning 0800, 0808 or 116 are being made free for consumers to call from mobile phones, just as they usually are from landlines.

Q. Which numbers are affected?

A. These rules will apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK, delivering clearer call rates for everyone. Calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected.

Q. Do the changes apply to calls from mobiles or landlines?

A. Yes, they apply to calls to service numbers from both mobiles and landlines.

Q. Do the changes apply across the whole of the UK?

A. Yes, they apply across the UK. This does not include the Channel Islands or the Isle of Man which have their own structure for these calls

Q. Who will meet the cost of Freephone calls from mobiles?

A. The recipient of the call will be responsible for paying for the call, just as they are for calls from landlines at present. The origination charge for the call will be subject to regulation that requires it to be fair and reasonable. Ofcom has set out guidance as to how this should be interpreted.

Q. Are any telephone numbers changing?

A. The new arrangements do not require any telephone numbers to change. None of the organisations offering services on service numbers will be required to change their number. 

About incovo

incovo is a value added reseller of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

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