Avaya Collaboration Pod 2400 series: Midmarket unified communications and contact center solution

avaya collaboration pod 2400 series

First there was the 4200 series for enterprise, now Avaya targets the midmarket

  • Avaya Collaboration Pod 2400 provides virtualized unified communications and contact center applications, networking, compute and storage in a pre-integrated, all-in-one solution 
  • Solution significantly reduces time to service and total cost of ownership, speeds benefits to end users, IT and the bottom line

Avaya have announced the introduction of the next line of collaborative communications solutions for the midmarket with the launch of the Collaboration Pod 2400 Series, which is due for release in the UK at the end of this month (June). Following the success of the 4200 Series, which was aimed at large organisations and Cloud Service Providers (CSPs), the 2400 series aims to reduce time to service and total cost of ownership for a midsized Unified Communications (UC) and Contact Centre (CC) solution. The new all-in-one unified communications and contact center product includes pre-integrated networking, compute and storage. So essentially, it’s an all-in-one box for UC and collaboration.

Following on the their (Avaya’s) recent success and push in the communications side of networking, they are put together a convenient and accessible solution for SMEs looking to move towards a cloud-based UC solution. The Collaboration Pod takes Avaya unified access and core networking technologies, including the Avaya Pod Orchestration Suite, and combines them with the EMC VNXe 3200 storage array, HP DL360 servers, VMware vSphere 5.5 and various pieces of software from each of the partnered vendors.

Avaya claims that the Collaboration Pod 2400 series will bring about a host of benefits with this technology including a reduction in time to service via simplified updates and through specialised partner training – the solution will be serviceable by a single vendor, again saving further time and money. As with all Avaya technology releases and with the intention of creating a collaborative collection of solutions, the Collaboration Pod 2400 series will be able to combine with a whole host of Avaya’s existing, and future, UC products, networking solutions and applications.

Avaya partners will be trained on this platform in October in the UK so expect the first customers to appear shortly after this for Avaya’s new UC and CC cloud-based solution. For more information on this product you can download the following brochure:

Avaya Collaboration Pod 2400 series


About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

Avaya Extends Software-Defined Networking Simplicity to the User Edge with Fabric Networking Architecture

Avaya's new Open Networking Adapter.










Avaya’s new Open Networking Adapter. Credit: Avaya

Avaya leap frogs existing technology approaches with new products and capabilities, enabling a complete end-to-end  Software-Defined Networking (SDN) solution without the need to rip and replace existing networks


Avaya have introduced a new, open software-defined networking (SDN) architecture that will help companies create the agile networks required by today’s dynamic applications.  The Avaya SDN Fx architecture is the first to deliver “connect anything, anywhere” simplicity, shaving weeks in provisioning time by allowing devices and users at the network edge to be added easily to the network. The Avaya SDN Fx architecture, built on the Avaya Fabric Networking technology, features new products and capabilities for a complete solution that delivers on the promise of SDN, without the hidden complexity that comes with the towering overlays of software and hardware inherent in many other vendor approaches.

According to a recent Avaya survey, 99 percent of IT professionals want SDN to extend beyond the data centre; however, nearly the same amount (93%) say the ability to do so today is extremely or moderately limited.  In addition, of the challenges that IT pros are looking to SDN to solve, 80 percent insist that SDN programming must be simple before they will adopt.

The Avaya SDN Fx architecture includes the following new products and features for Avaya Fabric Networking Technology:
  • Open Networking Adapter – the first ever Open Networking Adapter (ONA) provides a plug-n-play network connection for any device with an Ethernet port including medical devices, manufacturing machines, and branch office switches. Targeted for non-IT personnel, this card deck-sized appliance automatically provisions a QoS-customised virtual path across the network that mitigates security risks, allowing simple, powerful management of thousands of devices.
  • Fabric Orchestrator – as the first SDN controller embedded in a unified management instance, this appliance manages and orchestrates the Ethernet fabric as well as provides SDN Control to north and south bound interfaces. SDN capabilities include OpenFlow, OpenDaylight and OpenStack.
  • Fabric Extend – a new capability in Avaya Fabric Connect enables the extensibility of Fabric networking across any IP based network without loss of functionality. Investments in existing networking technologies are preserved while interconnecting strategic deployments of Fabric Connect across data centres, campuses and branches.
Avaya’s SDN Fx architecture builds on three primary tenets to meet many of the expectations IT departments seek from SDN:
  • An automated core that takes advantage of a single, network-wide Ethernet fabric to remove the need for manual configuration at each network hop; thus, reducing the potential for error and accelerating time to service.
  • An open ecosystem that utilises standard fabric protocols married with open interfaces and open source customisation tools empowering IT to quickly respond to changing business requirements with precision and flexibility.

An enabled edge that leverages fabric extension beyond the data centre to the user edge, allowing applications, devices and users to simply connect anywhere along the network and interact seamlessly to create a more agile and productive business environment.

An enabled edge that leverages fabric extension beyond the data centre to the user edge, allowing applications, devices and users to simply connect anywhere along the network and interact seamlessly to create a more agile and productive business environment.The Avaya SDN Fx architecture can support a wide range of use cases, such as supporting the security and mobility of devices connecting to the ever-growing Internet of Things. Environments such as those found in hospitals, manufacturing floors and casinos are blanketed with devices that require a more secure, mobile connection to the network, and may also require that the rest of the network is better protected from potential threats that could be triggered by them.

Similarly, home-based contact centre agents pose an expense and operational burden by requiring dedicated resources to provide more secure access to customer information and alignment with IT security policies. With the Avaya SDN Fx architecture, a small network adapter provides automated and dynamic connectivity, mobility and a level of security to the network based on the device or user identity. The adapter will be reset and disabled if removed from the environment. This removes the burden of installation from IT, as end users can simply connect the adapters and allow the automated process to fully configure the device.

SDN Fx is intended to provide automated network configuration, support for standard protocols, interfaces and open source customisation tools, and consistent operation from data center core to campus edge, to branch office. An internal Avaya survey found that 99% of IT professionals want Software-Defined Networking to extend beyond the data center, but 93% say that ability is limited. Eighty percent want programming to be simplified before they adopt SDN.

The products are expected to be available in mid-2015.