Unified Business Communications: 5 reasons why your business needs it

business unified communicationsUnified Business Communications

Unless you have had your head buried in the sand, it is more than likely that you will be familiar with IP-telephony, in the form of Skype, the low cost or free voice call platform. Unified communications, which expands on the IP-based platform, is now becoming bigger than ever in a business context thanks to the ever expanding communications mediums that go beyond the traditional phone line. The reason for increase in uptake is the ability to reduce business call costs and the ability to improve productivity, as one of Scotland’s leading suppliers of unified business communications and collaboration services, we will take a look of five of the main benefits that could help your business’ communications solutions.

Combination Power

As the name would imply, the ability to unify your communications to enable greater availability across a range of services (email, IM, voice calls, text and more) over multiple devices through telephony and business data on a network, voice, data and video information can be combined, thus saving each piece of data from being managed and compiled into separate chunks.

What’s more is, thanks to encryption,unified business communications software makes data being sent across networks far more secure and robust from being manipulated.

Productivity Hacks

Another great way UC software helps make things easier for information processing is by taking the headache out of employees having to manage and operate separate communication channels.

The fact that a worker can use a single phone number and a unified inbox across each of their communication devices speeds data handling up and makes effective decision making happen all the more faster too.

Advanced Functions

In the case of telephony, unified business communications software is more advanced than its more traditional counterparts too. Offering short-number dialling, that doesn’t require the use of area codes, multi-international businesses can run a lot smoother across countries and continents.

Call forwarding is another advanced function that appears as a benefit. The fact that forwarding can be made to various types of devices, while incoming calls can search for an idle extension, also positively impacts the overall day-to-day running of a communications-dependent business.

Inexpensive Calls

Given that calls are made over a digital network, unified business communications also offer more cost effective rates than traditional telecommunications systems. Combine that with video and data also being thrown into the package and it suddenly looks all the more beneficial too.

Billing is also more consistent too and less dependent on the fluctuating tariffs and on and off-peak charge rates that many traditional telecommunication companies employ.

Contact Management

Finally, UC can also make integrating a businesses extensive contact list a lot easier by providing a single, easily-accessible phone book. Accessible from all locations across a range of devices, this book can also be held on the central server and protected from mobile security issues that could effect devices.

Unified business communications, although widely recognised as being suitable for large organisations, might just be a good fit for a whole range of businesses. With benefits like those mentioned above, its advantages over traditional communication offerings are clear to see and only likely to grow wider thanks to future developments.

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About incovo

incovo is a business communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost-effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever-changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.

A Quick Guide to Unified Communications

Unified Communications

Unified Communications – A Brief Overview

In light of recent conversations with a few of our customers, some have asked us “What exactly is UC (Unified Communications)?” and more often when I have explained it to them, the response has been along the lines of “Ah right, I’ve heard of all those things before but I didn’t realise that altogether that results in what is known as Unified Communications.” Of course I am paraphrasing there but my point is that they are aware of the individual components (in most cases) but were unaware that all those elements bundled together equates to a solution known as Unified Communications.

It is of course, a major buzz phrase in the industry over the last two years and when you think about it, the phrase is perfectly apt for its definition – so really its just an awareness raising exercise from the industry. The definition of Unified Communications is the integration of real-time, enterprise, communication services across one platform via multiple devices. What that ostensibly means is that all your communications devices (phone, laptop, tablet, conferencing set-up or other technology) are synchronized under the one network allowing for an intelligent, organised and efficient means of collaborating within a business context.

Unified communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies. Exploring that definition further can be a good way of seeing what that means in practice and what is yielding the best results that is making the industry push this as the great service that all businesses should be evolving to for their core communications strategy going forward.

Unified Communications features

deskphone - unified communications1. Phone Calls – Nowadays, most people do not have just one phone and given the increasing transient nature of business people are reachable in spite of their geographic location. Depending on the role – a phone can take the form of a desktop, a mobile, PC Softphone or Smartphone App (like Avaya One-X mobile or Skype for Business). Each have their own merits and will suit different business scenarios .

 

video unified communications2. Video – One of the best points of Unified Communications is that you are able to make video calls to your contacts on virtually all of your devices/equipment (provided they have a camera)

 

 

 

Presence Unified Comms3. Presence – Is the software  interface that offers real-time presence information on your colleagues, providing information on their availability and what their preferred means of communication is at that given time.

 

 

 

Unified Comms Messenger4. Chat – Chat or as its more commonly known, Instant Messenger, is typically a component of a UC solution that offers another option for communication for example when calls aren’t available/practical.

 

 

 

collaboration unified coms5. Collaboration – Probably one of the best points of a UC solution is the ability to collaborate in way that enables the utilisation of technology to best effect. Practically this means screen sharing, real-time document sharing and alterations and other brilliant and innovative features. In addition, through the development of Avaya – its all modular so it can be added to in segments and it will continue to grow through the use of apps as the technology and solutions evolve.

 

voicemail unified comms6. Messaging – Probably the most convenient feature of UC is the ability to get all of your messages, whether it be  emails, calls, voice mails, texts, fax, chats all in one place, on any device, anywhere in the world.

 

 

Today’s challenging economic conditions mean that the drive to improve employee productivity while reducing costs has become the executive challenge to the IT solutions providers and they have responded with Unified Communications.

For businesses this inevitably means finding new ways to do more with less, so there is an increased focus on those transformational technologies that can help deliver both process and personal productivity improvements.

For more information on this or to see practical examples in action then please feel free to contact incovo, specialised Avaya partners and Unified Communications solutions providers for businesses in Scotland.

incovo ICT solutions UK

 

 

 

About incovo

incovo is a communications technology integrator of category leading unified communications, infrastructure, integrated network solutions and document management solutions to small and mid-sized organisations throughout the UK. Our focus is creating dependable, cost effective business communications solutions for businesses that ensure a variety of methods of collaboration to meet the ever changing market conditions.

At incovo, we provide fast and effective support to all of our customers through our multichannel support network – allowing our customers to feel the benefits of compelling solutions that will enable their businesses to grow, tailored to their needs.