Chronicall for AVAYA IP Office

Call Logging and Reporting via Chronicall

Chronicall was introduced by Xima Software to provide support for call logging applications. However, with time it has been developed further to include advanced features for call recoding, as well as call reporting. Chronicall now provides effective assistance in the areas of call history, telephone call recording and real-time call reporting. It is today employed as a full-fledged call logging and reporting software suite by numerous businesses and contact centres.

 

 

Chronicall connects directly with telephone devices for more accurate and efficient monitoring and reporting of calls, from the minute the call starts to the second it ends. Call logging is made more efficient with Chronicall, as it is easy to use and scale. It provides cost-effective solutions for call recording leading to accurate reporting of numerous extensions, agents, trunks and extensions, with configuration requirements ranging between minimum to none.

 

 

Chronicall was first launched in 2007 and since then it has shown rapid growth in terms of functionality and performance. Chronicall has redefined call logging and reporting and is presently recognised as an industry-leading call recording technology. It is appreciated and deployed worldwide, across a broad spectrum of organisations, from small businesses to large contact centres. It offers executive-class call recording features and flexibility at an affordable price, revolutionising the communication industry.

 

CALL RECORDING SOFTWARE FOR CONTACT CENTRE FREE TRIAL

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Call Recording via Chronicall

Chronicall Key Features

Save and Share

Call logging and reporting are not the only functionalities which are offered by Chronicall. Chronicall also makes it easier for you to save and share your call recordings in a hassle-free manner. Chronicall telephone call recordings can be saved as .spx or .wav files to be shared with others. These need not be attached over a separate email client to be sent to a recipient and can be easily downloaded later.

Audio Storage

Instant Playback

Chronicall also facilitates instant playback. Users only need to click on a particular recording that they want to listen to in order to launch an audio player within Cradle to Grave, which plays the concerned recording. The audio player has all the essential features of a media player including, play, pause and rewind. Hence, when using Chronicall, there is no need to use an external programme to listen to call recordings.

Search and Filter

Other factors that make Chronicall ideal to be used by businesses and contact centres are its search and filter features. It allows easy search by intelligently tallying recordings with the calls. It then places minute icons next to each recording which allows easy and fast search and filtration.

Chronicall for Contact Centres

Chronicall offers efficient call logging at the call centres. It supports real-time monitoring while providing access to accurate and comprehensive call recording data and real-time reports. Grave and Cradle view and customisable display make it easy for the users to search and comprehend the concerned information.

 

With no refresh-rates, Chronicall actually facilitates real-time reporting and recording for efficient correspondence. It collects and classifies call recording data under Agent Timeline, Group Timeline and Realtime Canvases. Segmentation of data leads to higher efficiency.

 

 

Using Chronicall, you are able to keep a record of and monitor your agents’ activities which results in improved customer support. Data in Agent Timeline includes information about the activities and statuses of each of your agents, as well as, their previous record. Resultantly, you are able to make informed decisions.

 

More info

Chronicall Demos for Businesses and Contact Centres

To help you realise that actual value and benefits of Chronicall for your business or contact centre, we offer free on-site demos. Contact us today to speak to one of our communications technology specialists who will advice you on call recording solutions based on your requirements.

Call 0845 450 8400

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incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.

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