In today’s increasingly competitive market improving customer service, as well as operational efficiency and business effectiveness is key to
achieving a competitive edge. A Call Recording solution can make a big difference to a business. Whether a business records voice interactions between customers and customer facing employees for quality, training dispute management or business intelligence purposes, an IP Office Call Recording solution can help enhance the customer experience and improve productivity.
This offers a Call Recording service which can be used to either manually or automatically record incoming and outgoing calls, as well as internal calls.
This compliments the Call Recording capabilities of Voicemail Pro by storing and cataloguing the recordings in a database so that users can easily search and replay call recordings through a web based application.
For a business to sustain competitive advantage, increasing employee productivity is fundamental. Deploying a Call Recording solution can result in considerable productivity gains.
Exceptional customer service is
imperative for business profitability
and competitiveness. The problem that
many businesses face is how to
measure the service they provide to
their customers. An IP Office Call
Recording solution can help enhance
the customer experience.
By providing a tool for coaching and training customer
facing employees in company ‘best practices’.
Mobile employees can record conversations while travelling and have a record of the call for future reference purposes.
Record voice interactions with customers and suppliers for
effective dispute resolution.
Use ‘best practice’ recordings for training employees on correct skills, processes and procedures, as well as sales techniques.
Ensure that calls are being handled professionally and employees are working productively.
User Recording Automatically or
manually record calls to and/or
from a user.
Group Recording Automatically
or manually record calls to and/or from a group.
Account Code Recording
Incoming or outgoing calls which use a particular account code can be recorded.
CLI Recording Account codes
can be assigned to a call by CLI
matching. This allows call recording
to be based on a CLI match.
A time profile can be assigned to a user, group or account code in order to determine
when automated recording is used.
Play Advice on Call Recording
When a call is about to be recorded,
the IP Office can play a message to advise the call parties.
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incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.