Call Recording Software

Business Phone System Applications

Archive all incoming and outgoing calls with  IP Office Voicemail Pro

In today’s increasingly competitive market improving customer service, as well as operational efficiency and business effectiveness is key to

achieving a competitive edge. A Call Recording solution can make a big difference to a business. Whether a business records voice interactions between customers and customer facing employees for quality, training dispute management or business intelligence purposes, an IP Office Call Recording solution can help enhance the customer experience and improve productivity.

 

Call Recording Solutions

IP Office Voicemail Pro

IP Office Contact Store

This offers a Call Recording service which can be used to either manually or automatically record incoming and outgoing calls, as well as internal calls.

 

This compliments the Call Recording capabilities of Voicemail Pro by storing and cataloguing the recordings in a database so that users can easily search and replay call recordings through a web based application.

 

Call Recording Benefits

Enhance Customer Service

Improve Productivity

For a business to sustain competitive advantage, increasing employee productivity is fundamental. Deploying a Call Recording solution can result in considerable productivity gains.

Exceptional customer service is

imperative for business profitability

and competitiveness. The problem that

many businesses face is how to

measure the service they provide to

their customers. An IP Office Call

Recording solution can help enhance

the customer experience.

By providing a tool for coaching and training customer

facing employees in company ‘best practices’.

Mobile employees can record conversations while travelling and have a record of the call for future reference purposes.

Record voice interactions with customers and suppliers for

effective dispute resolution.

Use ‘best practice’ recordings for training employees on correct skills, processes and procedures, as well as sales techniques.

Ensure that calls are being handled professionally and employees are working productively.

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0845 450 8400

Call Recording Key Features

User Recording  Automatically or

manually record calls to and/or

from a user.

 

Group Recording Automatically

or manually record calls to and/or from a group.

Account Code Recording

Incoming or outgoing calls which use a particular account code can be recorded.

CLI Recording Account codes

can be assigned to a call by CLI

matching. This allows call recording

to be based on a CLI match.

Time Profiles

 A time profile can be assigned to a user, group or account code in order to determine

when automated recording is used.

Play Advice on Call Recording

When a call is about to be recorded,

the IP Office can play a message to advise the call parties.

Related Products/ Services

Outbound

Dialler

incovo

5 Naysmith Court

Houston Industrial Estate

Livingston

EH54 5EG

ABOUT INCOVO

incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.

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