Hosted Business Communications Systems

incovo | Hosted business commmunications solutions

Save costs on business calls with VoIP

Hosted Telephony Solutions Scotland



It’s becoming increasingly important for companies to leverage their communications infrastructure to create a competitive advantage. Hosted telephony is a telephone system that resides in the cloud rather than in your office. The telephony platform can be accessed  through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection. From there they are routed to PSTN fixed and mobile devices.


Hosted telephony means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades.


As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.


Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface. Easy.


Hosted Telephony Benefits

No PBX Maintenance

Moves, changes and additions

can be actioned instantly

No capital outlay

Free calls between offices

Manage your own calls and facilities

Reduced costs of calls

Use of any area code for numbers

Future-proof your business, scale up as you need to

Want to know more? Leave us a message and we'll get back in touch with you

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Hosted Telephony FAQs


  • How does the voice quality compare with traditional PBX?                                                   +

    It compares very favourably. Have you tried a quality business cloud phone service lately? Start with a proper network, add quality of service and SLAs and it’ll be as good or better than PSTN. Then there’s all the pluses - location and number independence, scalability, flexibility, fast provisioning, low MTTRs and more.

Download our 4 reasons to switch to a hosted telephony platform guide

  • Is hosted telephony a flash in the pan?                                                                                     +

    No, hosted or cloud telephony is the next stage of every business’ voice strategy. All the building blocks - networks, technology, hosted services and access solutions - are already in place. The flexibility, scalability and business continuity alone make cloud a no brainer. Businesses are no longer asking why should they go cloud telephony - they’re asking why they should not.

  • How secure is a hosted system?                                                                                                +

    Hosted solutions have security in place by both the hardware and the suppliers internal systems. Even better, data is stored in the cloud rather than on site.

  • Is it true that hosted systems are better for scalability?                                                        +

    Yes, a hosted phone system offers greater flexibility and scalability. It can integrate both your mobile and fixed line services. What's more, as your business grows, your phone system can easily scale to cope with the new demands

  • How much can I expect to save?                                                                                                 +

    Savings will depend on your existing setup; by removing the need for separate voice connectivity and LAN infrastructure, significant savings can be made. Further savings can be made with free on-net calls between sites and users. Successfully rolling out UC capabilities such as desktop sharing and video calling can also lower business travel costs as fewer face-to-face meetings are required.

Want to trial a hosted system? CALL 0845 450 8400

Hosted Add Ons

  • Hosted Hardware

    Yealink W52P

    Yealink W52P

    Ideal for customers needing mobility:


    HD sound with wideband technology Up to 4 simultaneous external calls 50m indoor range, 300m outdoor range 1.8" colour display 10 hours talk time, 100 hours standby time


    Plantronics CS 540 H

    Plantronics CS 540 H

    The Plantronics CS540 Headset allows you to Increase your productivity and multi-task more easily while you talk.


    It is the lightest DECT™ headset on the market and offers a wireless range of 120 metres so that you can work away from your desk while conversing.


    Polycom IP 5000

    Advanced IP conference phone for small conference rooms and executive offices - HD Voice technology, broad SIP interoperability, and a modern design.


    Polycom IP 5000

  • Hosted Enhanced Features

    Voice Recording

    Add Voice Recording facility & storage. provides up to 900MB of storage and data stored for 6 months.


    Up to 900MB of storage

    Calls stored for 6 months

    Ability to transfer data to own back up


    Call Queuing

    Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.


    Queue up to 25 calls, customise messages and  let a caller break out of the queue to leave a voicemail message.

  • Hosted Phone System Applications

    PC Softphone Client


    Application enabling telephone calls

    over the Internet using your desktop computer.


    Android Client

    Telephone calls over the Internet from your Android mobile device.


    CRM Integrator

    Click to dial and link with your existing office database.


    Receptionist Console

    Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface.


    Ensure that every one of your calls is answered professionally and efficiently, improve customer service and increase business efficiency.



5 Naysmith Court

Houston Industrial Estate


EH54 5EG


incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.