Unified Communications

Unify all your voice, video, data, and mobile applications for collaboration with incovo

Unified Communication is a concept where different modes of communications such as voice, email, instant messaging, local presence, and conferencing can be seamlessly integrated, allowing real-time, always–available communication to its users.  Unified Communication helps your organisation achieve cost savings from travel, telecom and IT infrastructure by streamlining real-time information delivery. Your end users benefit from better communication, minimising delays and eliminating overdependence on devices and media.


Unified Communication Business Benefits

Reduced communications costs

Access to business communications, systems and information anywhere, from any device

Greater staff collaboration

Flexible and scalable infrastructure

Enhanced business continuity

Flexible working arrangements for staff

Easier remote working and hot-desking for employees

Reduce the need for travelling

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Unified Communications Solutions

Unified Messaging

Enable your teams to access email, voice and fax messages from a single inbox, anytime, anywhere, either with a client device or by telephone.


Easily and securely integrates with most popular smart devices, bringing full desktop communication capabilities to employees no matter where they go. Employees can be more productive. Businesses can save by reducing company-owned mobile devices.

Contact Centre

Optimising your contact centre's performance and capabilities by integrating it with your unified communications


Reducing costs and increasing agility by integrating multiple communication channels presence and content within the user's working context.

Video Conferencing

Out of the box,  simple to-use, yet powerful video solutions. Get HD-quality video softphones built-in, delivering rich point-to-point video collaboration for up to six people.



We offer cost-effective UC solutions delivered in the cloud to provide flexibility and scalabilty to meet the latest demands on your business.

Agility, Efficiency and Enhance Productivity

We are confident that Unified Communications will make a real difference to your business.


Unified Communications is proven to enhance productivity, cost reduction, staff wellbeing, motivation and customer service with seamless, collaborative working amongst teams of people who may be geographically widespread. Remote workers have instant access to the systems and information they need. You know at all times the whereabouts of field workers such as delivery drivers or care providers, and can keep your customers appraised accordingly. Tasks that used to be labour intensive are now quick and easy.


If any of these scenarios have caught your attention, then you need to speak to us about Unified Communications - the technology revolution that is changing businesses today.


To find out how we do it Contact Us or call our dedicated team of experts on 0845 450 8400.


How incovo deliver Unified Communications Solutions


Analyse the way your employees meet, work together and communicate with our How You Collaborate Assessment

implement and manage user-aligned technologies with our broad range of planning, deployment, integration  and managed services.




identify your current state, define the future and create a roadmap to get there, with our Unified Communications and Collaboration Development Model

increase the adoption of your solutions with our Usage and Adoption Programme

Unified Communications FAQs

  • Does Unified Communications lower operational costs?                                                   +

    Unified Communications reduces costs in many ways, including transferring mobile device traffic from the cellular network to the WLAN (when in WLAN range), further reducing service provider charges by enabling use of more efficient network transport such as SIP trunking  and intelligent call routing, reduced travel costs and time replacing in-person meetings with Web collaboration , and by minimizing or even eliminating the human latency that arises from unsuccessful contact attempts.

  • Do I need an IP phone system to gain Unified Communications functionality?             +

    Not necessarily. Some “legacy” PBX solutions, centralise the voice and UC server platform to enable UC capabilities, including mobility, provided there is desktop internet access. This approach is ideal for organisations migrating or evolving gradually to a full IP-based solution.

  • Is Unified Communications long established?                                                                      +

    Yes, the first functional Unified Communications system was operational in 2003 but it has become a more commonplace solution over the last 5 years.

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  • Can I utilise Unified Communications functions with people not on my network?        +

    With some capabilities such as Web collaboration and video conferencing , yes, non-subscribers can participate in your Unified Communications session. For others such as presence, the answer is “no.”

0845 450 8400

Further Reading


5 Naysmith Court

Houston Industrial Estate


EH54 5EG


incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.