These are challenging times for businesses everywhere but the team at incovo are ready and willing to help. We’ve already assisted a staggering 95% of our customers in the switch to remote working in the past few weeks alone. But we want to do more.
We believe the best thing we can all do right now is to work together – share our knowledge, communicate smarter, and interact better than ever before – with our teams, with our customers and with other businesses.
That’s why we’ve compiled this guide; to give businesses of every size and from every sector the best chance of weathering this storm and for us all to hopefully come out the other side stronger than ever.
Looking after your team
Here at incovo, first and foremost, our priority has been to look after our team and safeguard their physical and mental well-being. If members of your team have a customer-facing role, it is vital that all necessary precautions are taken; regular handwashing and sanitisation, wearing of face masks etc.
It is also essential that you assess if any members of your team are classed as high risk, or if they live with someone with a health condition. If so, think carefully about what you can do for them. Many businesses may find switching to remote working is the ideal solution.
Adjusting to a new way of working
Switching to remote working can be a big change for many staff and it may take a little getting used to. Start by addressing the basics – does everyone have the necessary equipment to carry out their duties at home, for example? Ensure everyone is aware of your IT and Data Security policies, and check that your software licences are sufficient for all the applications your team will be using. Some staff may require extra training, others may need to take on additional responsibilities. The key to keeping things running as smoothly as possible throughout this transition is to keep communicating.
Responding to your customers’ changing needs
Now is the time to be pragmatic. How can you evolve in this new environment? Many businesses have had to completely change the way they do business – some have had to temporarily switch to become a purely online only retail business, for example. Think about how your customers’ needs may have changed and what you can do differently to meet these needs.
Getting the extra help and support you’re entitled to
Thankfully, the majority of businesses will be eligible for some sort of financial assistance to help them through this unsettling period. From the Coronavirus Business Interruption Loan Scheme and the Bank of England’s Covid Corporate Financing Facility, to rates relief, help is on hand. Head to www.businesssupport.gov.uk for more information about eligibility and how to apply.
Focusing on the future
It’s understandable that many business owners are currently feeling overwhelmed by uncertainty. For those that have had to pare back their operations for the time being – stay positive and use this downtime wisely. Start planning your big comeback so you can hit the ground running when the current restrictions are lifted.
We’d love to hear how you’re dealing with the current situation – what advice could you pass on to other businesses to help them through the difficult weeks and months ahead? Connect with us over on LinkedIn and share your story.