Our Core Team
We pride ourselves on our down-to-earth attitude and personable approach, which is one of the reasons we have such a high client retention rate (98% as of 2019).
And that’s what makes incovo different – we’re not a faceless company, we’re a family business that’s made up of passionate individuals who each bring their unique strengths and personalities to the table. Meet some of the key players and discover what makes each one such an asset to our team.
Chief Executive Officer
Chris inherited incovo from his late father, Richard Thomas while working in a shoe shop when he was just 18 years old. Chris immediately joined incovo as an engineer to learn about incovo as a business from the team. At the end of 2018 Chris became the CEO of incovo. In highlight Chris was responsible for recruiting a new team of employees, progressing the businesses strategic direction and incovo becoming a fully remote working company. incovo is growing across the UK and aims to be the best rated ICT provider for service in Scotland.
Jim has more life and business experience than anyone at incovo and is a crucial part to our team having been incovo’s accountant since 2007 and company secretary since 2016. Jim started as an accountant over 40 years ago and has worked across many sectors and different sized organisations collecting experience only time can give. Jim manages every aspect of incovo’s finances and is looking forward to watching incovo grow as the business acquires other IT and telecom providers across Scotland.
Andy started his career as a photocopier engineer in 1992. Having progressed to from engineer to service manager within a short space of time Andy was managing a large team of engineers, implementing service software system and stock control procedures. Andy then turned to sales and became sales director, negotiating with manufacturers, strengthen relationships with finance providers and managing the sales team. Andy became the Managing Director of Simple Digital in 2016. In 2018 Andy came across to incovo as Operations Director and has assisted incovo with new business growth and operational strategy.
Head IT Consultant
James has been involved in IT since 1998 when he started his own IT consultancy business in his early 20’s. Since then James has managed software development teams, managed gambling companies regulatory requirements to operate in countries across Europe, served as Data Protection Officer and IT Manager for large organisations. James’ IT experience is deep and wide and has a solid reputation as one of the best in the industry. After Chris & James seen mutual synergy between the brands James’ IT business, clients and experienced technicians were absorbed by incovo to assist with incovo’s growth and gaining more expertise.
Craig has extensive experience in project management – over 35 years in fact. Craig started his career for a small telecoms company in the early 80’s, since then Craig has never left the telecoms industry, progressing from telecoms engineer to projects manager. Craig is a PRINCE2 (Projects In Controlled Environments) practitioner which is the method of dividing projects into manageable and controllable stages. Craig’s makes sure all of our projects run smoothly, whether small or large.
Erin is incovo’s central point of contact. Managing our own helpdesk platform, IO1, fielding calls and emails from our clients and logging all faults or technical queries and distributing them to the appropriate team member. Erin has been in a helpdesk role for over 5 years now and during her time at incovo has progressed from helpdesk administrator to helpdesk manager, picking up various new skills along the way. Erin is a caring individual who will go out her way to give clients the best support and service possible.
Senior IT Technician
Matthew is one of our accredited IT technicians and has been taught from James Myles. Matthew manages our IT clients systems, servers, back-ups, security and Microsoft 365 tenants. Managing both routine and reactive support Matt is a crucial part to our IT team and is both field and desk based.
Senior IT Technician
Colin is one of our accredited IT technicians and has a background in managing teams of IT technicians in previous roles. Colin manages our IT clients systems, servers, back-ups, security and Microsoft 365 tenants. Managing both routine and reactive support Colin is a crucial part to our IT team and is both field and desk based
Ian is an experienced data cabler with over 25 years’ experience cabling large factories/buildings, outdoors, under floors and false ceilings. Ian also has great knowledge planning for complex and long cabling routes and holds an elevating work platform (cherry picker) license for working at height