The Solution Detail
Right from the get-go, incovo set themselves apart from the competition by genuinely listening to Cooper Bros, gaining a full understanding of what they required, and responding quickly. Incovo worked closely with Cooper Bros throughout the whole process and provided comprehensive guidance on how to get the most out their system.
Future-proofing was at the forefront of Cooper Bros requirements, so incovo successfully upgraded them to the latest Avaya IP Office solution which has an 18-year lifespan. This solution provided Cooper Bros with voicemail pro, call recording and reporting, allowing their management team access to sales team calls so they could actively improve productivity and efficiency.
Incovo also installed the latest J100 series IP phones with SIP trunking to save on costs, and to avoid any future disruption resulting from the 2020 ISDN switch off. Their system also boasted active / standby system failover for added resiliency, so in the event that one system goes down, the other will take over, resulting in no loss of calls. These disaster recovery capabilities afforded Cooper Bros additional peace of mind.