Custom Tailored Professional Services

incovo offers a variety of professional services that can be used as part of the products, solutions and services we provide across IT, telecoms, print and contact centre.

Organisations can also use a service independently if they need support or help to manage a specific part of their business.

Each service is flexible and can be adjusted to meet your exact business requirements.

We aim to ensure that the clients we work with receive full training and continuous support when they need it.

Professional Services We Offer

Consultancy – Our ICT consultants have a wealth of experience in advising on the design and structure of information and communication technology systems.

We work with clients across different industries and sectors to help integrate efficient systems that meet their business objectives.

Engineering –  We employ only the best telecom and IT engineers in Scotland. Whether you need help with testing, configuration or troubleshooting of hardware and software, we can help.

Our team can assist with the design, installation or maintenance of new or existing projects, and we can also white label our service for other ICT providers.

Project Management – At incovo, we understand the importance of projects, so we employ PRINCE2 (Projects In Controlled Environments) practitioners to make sure projects are managed successfully regardless of type or scale.

We can break down projects to make it easy for everyone to understand and help employees become accountable for their part.

Key benefits of applying PRINCE2:

  • Common language
  • Consistent approach
  • Optimised clarity
  • Defined roles
  • Risk management
  • Continuous improvement
  • Adaptable to suit individual projects

Support and Maintenance – We offer tailored support and maintenance packages for any size clients, system or solution.

Our help desk support is the central point for dealing with queries to make sure clients receive the help they need.

  • 24/7 Help desk support
  • On-call engineers
  • System backups
  • Software patching
  • Proactive monitoring
  • Depot in Livingston with spare parts

On-site and Remote Training – We believe the success of any business depends on the skills, capabilities and knowledge of the employees.

Training is one of the main professional services we offer to clients to ensure they get the most out of their products, services and solutions.

We offer bespoke training packages at entry and advanced knowledge levels that lead to quality performance of employees.

IT Manager as a Service – We can take care of your entire IT needs with our highly experienced team and an incovo engineer acting as your company’s IT manager.

Why choose us?

  • Increase efficiency
  • Resource optimisation
  • Reduce risks
  • Compliance and security
  • Expertise and support

Data Protection Officer as a Service – incovo’s DOP as a service can help organisations protect their business from potential data compliance issues.

Our certified DPO, James Myles, offers fast and direct expert advice and guidance to make GDPR and DPA 2018 easy for you.

  • Cost effective rates
  • Legal support
  • Certified DPO
  • Technical expertise

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