Avaya is a global leader in business telecommunications technology and, thanks to incovo’s exclusive Avaya Sapphire Partnership status, we’re able to provide the most cutting-edge software, devices and telephony support in Glasgow, Edinburgh, the rest of Scotland and to companies globally.
Avaya’s seamless communications solutions enable your employees to enjoy greater connectivity than ever before. As a result, collaboration is easier and more efficient, and customer satisfaction is higher.
Avaya’s telecommunications solutions are amongst the most secure and intelligent on the market. Whether it’s in the cloud, on-premise, or a virtual solution, we can make it work for your business.
incovo have been a partner of Avaya for 18 years now! We have scaled our technical skills, resource and day-to-day operation to a top level. As an end-to-end service provider, below are some of our key support offers.
- 24/7 monitoring and help desk support
- After office hours support on Avaya services up to L2/L3
- Incident management and coordination with vendors on high severity incidents
- Spare Part Replacement
- Flexible on-site Service Level Agreements
- Team of Avaya Engineers spread across the U.K.
- Change management
- Preventive maintenance and troubleshooting
- Move Add Change (MAC) request of phone and other features
- Legacy systems and End Of Life support