Hosted Telephony

Best in Class Cloud Telephony With Avaya Cloud Office

What is cloud telephony? Also known as VoIP or hosted PBX, it is a cloud-based phone system where calls reach your business via the internet and your router.

It cleverly identifies the destination of a call by searching a series of switches and gateways.

Organisations that use cloud-based telephony can move everything off-site as there is no need to store networks and routing elements of their phone systems on-site.

Check out our on-premise telephony services for more information about on-site telephony.

Why Migrate to a Cloud-based System?

Cloud telephony enables organisations of all sizes to place calls directly from electronic devices with an internet connection.

Nothing really changes, and you can continue with businesses as usual, but making and receiving calls are processed differently from an on-site system.

On-site PBX phone systems require storage, regular maintenance, and repairs.

Cloud-based systems do not need any space and are regularly updated whilst reducing maintenance costs.

With a cloud-based system, you don’t just move your phone calls to the cloud, you can also easily connect all your employees, whether in the office or remote, to a single system.

Our Cloud Telephony Products

At incovo, our main product is Avaya Cloud Office, rated best in the world for cloud telephony, and best known for its reliable and secure communication features.

Moving your organisation’s communication to Avaya will let you have more precise control and access to data and clients.

All employees can call, chat, meet, and collaborate effortlessly, regardless of their locations.

Avaya simplifies your communication needs so you can meet the growing demands of your business.

With Avaya’s built-in analytics, you can go back in time to review calls and gain customer insight to make improvements from both a quality and service perspective.

Key Benefits of Cloud Telephony

Cost-efficient – Reduce infrastructure costs by using a cloud-based system that eliminates repairs and requires little to no maintenance.

Flexibility – Work from anywhere, any time and make inbound/outbound calls, send texts and faxes with only an internet connection.

Reliability – Automatic updates will ensure you can face any digital challenges and avoid issues that lead to downtime.

Scalable – Modern cloud-based systems allow organisations to meet and deal with any future growth efficiently, as new employees or branches can easily be added onto the system.

Why Choose Us?

incovo offers a secure, scalable, and easy to deploy hosted cloud telephony that can be customised as basic or complex in set-up as required.

We offer reporting and PCI complaint recording tools to help you monitor employee performance, along with options for slick handsets and mobile applications that act as an extension of the phone system.

Our managed service can support and maintain your system and network equipment with allowance for moves, adds and changes each month.

We provide full training to educate your team members on how to make their own changes independently via a user-friendly online portal.

Contact us today to find out how we can help you move to a cloud-based phone system.