Microsoft Teams Direct Routing

Microsoft Teams Direct Routing is an easy and affordable cloud telephony solution that enables organisations to receive and make calls using Teams.

Teams has quickly become the top connectivity tool used by many businesses to chat, call, meet, and collaborate from anywhere around the world.

Now with direct routing, Teams is no longer just a powerful collaboration tool and can be used directly as a phone system.

By deploying Teams telephony, employees can make calls to one another and to clients exactly like they use their regular phone.

They can work from anywhere, using the interface they know best, as long as they have internet access.

Why Use Microsoft Teams Direct Routing?

Unified communications – By migrating to Microsoft’s phone system, you can simplify all communications into a single platform. Bring all video, messaging, meetings, file sharing, and now your inbound and outbound calls to Teams. With one unified communication hub, your employees can communicate more effectively.

Cost-effective – Lower your costs by making Teams your phone system in the cloud that offers everything you need and more. Save the time and money that on-premises systems require for installation and maintenance.

Remote working – Make and receive calls from anywhere, on any device, while using Teams and increase your organisation’s overall productivity.

The incovo Direct Routing

Our Direct Routing calling plan connects Microsoft Teams to the PSTN, to allow you and your employees to make, receive, and transfer calls to and from Teams like a traditional PBX.

With our service, you can minimise the costs, improve efficiency, and maximise the power of Teams.

Whether you’re already a Microsoft user or looking to replace your phone system completely, our team of expert engineers can take care of every aspect of the move.

You can rely on us to design and deploy your entire system. We will also provide full support and training along the way.

Seamless migration – A simple, quick and efficient set-up.

Reliable connectivity – We monitor your system to avoid downtime.

End to end support – Our team are always here to assist you. We can answer calls and provide help whenever needed.

Competitive price – Save costs with our direct routing.

Flexible design – We work with you to create only the best fit for you.

Key Features of Microsoft Phone Systems

  • Auto attendants
  • Call queues
  • Music on hold
  • Call forwarding
  • Group pickup
  • Transfer
  • Caller ID
  • Presence-based call routing
  • Integrated dial-pad
  • Make and receive a video call with internal and external individuals
  • Voicemail
  • Call blocking
  • Distinctive ring alerts

What You Need to Make the Transition

Your organisation requires the following to be able to route Teams to PSTN:

  • Microsoft 365 or Office 365 licence including Teams
  • Microsoft Phone System add-on
  • An internet connection

Contact our friendly team to find out more about the range of different services we can offer you and your business.