On-premise Telephony

incovo offers on-premise telephony solutions that have everything your organisation needs to communicate seamlessly.

We have been installing powerful on-premise phone systems and providing bespoke on-site communication solutions for nearly 20 years.

Many businesses still prefer having on-site systems as apposed to cloud telephony.

If you would rather own your asset in your office than pay for equipment and services that are hosted elsewhere in the cloud, then we can help.

incovo is partnered with NEC and Avaya, and can offer different models of systems tailored to your organisation’s exact requirements.

Key Benefits of On-premise Telephony

Resilience – Ensure business continuity by adding geo-redundancy and creating maximum resiliency. Make sure your organisation is prepared in the event of switch failure or power outage and give users the ability to automatically failover to another location’s switch. A second voice connection or MyInbound (redirect calls from the exchange) can be included if another location is not available.

Flexibility – On-premise telephony supports devices of all types, whether it’s a mobile, a cordless/DECT phone or a handset as well as SIP/VoIP technology. Add-on options such as call reporting and recording can be included for organisations that want the extra help to manage and improve their services.

Ownership – The phone system is owned and directly managed by you. You have full control over the changes and upgrades and no longer have to rely on a third-party organisation.

Why Choose Us?

The Avaya IP office and NEC phone systems are award-winning communication solutions that include powerful features that let your organisation collaborate effectively and increase overall productivity.

incovo can help you transform your communication system by offering on-premise telephony to fit your business needs.

To make sure you are always covered, we have a depot in Livingston that contains spare parts of all the systems we provide.

Backups – We take monthly backups to make sure in the event of system failure or corruption you can restore the system configuration to the latest version.

Flexible payment – Use one of incovo’s finance partners to easily spread the costs across a three or five year lease and break them down into quarterly payments.

Help desk support – We offer tailored support and maintenance packages to meet all your needs. Whether it’s between 9am and 5pm or full 24/7 support, our team are always ready to help.

The On-premise Phone Systems incovo Design, Install, and Maintain Include:

  • NEC SL2100: A robust and cost-effective system with the capability of 5 to 100+ users with VoIP, remote working, call reporting, and recording and standard telephony capabilities. Most suited to small organisations with basic requirements.
  • NEC SV9100: The next step up from the NEC SL2100 with the same capabilities, plus advanced call management and multimedia contact centre. The SV9100 can scale from 10 to 896 users.
  • Avaya IP Office: Our most popular option and used by 635,000 businesses across the globe. Scalable to 3,000 users across 150 networked sites. Avaya’s powerful Server Editions allows organisations to virtualise (software based) the phone system onto a server. Capable of all-in-one communications, collaboration, application integration, and contact centre technology.
  • Avaya Aura / Communication Manager: Enterprise level communications. Scale to 250,000 users on a single network and have confidence with the solution by knowing 95% of the Fortune 500 companies across the globe use Avaya Aura. The Avaya Aura platform encompasses the core components, suite licensing and applications.