New IT packages available now

When it comes to IT support, there’s no one-size-fits-all. Every business is different. But whatever your size, sector, needs or goals, incovo is committed to helping your business communicate smarter and interact better. That’s why we have introduced four brand new IT packages – so you can choose whichever level is most appropriate for your business. What’s more, we’re giving you the option to supplement any of these packages with a range of additional bolt-on services to create a completely bespoke package that addresses all of your unique business needs.

Introducing four brand new IT packages

Each of our four new tiers come with the following services included:

• incovo Support Desk
• incovo Service Requests
• System Alert Monitoring
• Microsoft License Management
• Joiners / Moves / Leavers control
• Configuration management / Build for new devices
• Security Alerting for device control
• Account Management
• Technical Specialist to assist with all your IT related concerns and purchases

1. Pay as you go

This affordable support contract is an ideal choice for small businesses and comes with all the services listed above as standard.

2. Basic

This cost-effective support contract for small businesses covers up to 25 devices. It comes with all the above services, plus Monthly Service Reporting and Annual IT Service Reviews.

3. Standard

This robust support contract for small businesses covers up to 50 devices. In addition to the services listed above, it also provides businesses with Monthly Service Reporting, 10 hours of IT Support per year, plus Quarterly IT Service Reviews.

4. Premium

This gold standard support contract offers exceptional coverage for small businesses. As well as all the services listed above, it also provides your business with Critical Incident Management, 20 hours of IT Support per year and Monthly IT Service Reviews.

Tailor each package to your unique business needs

At incovo, we take the time to get to know your business – your processes, challenges and goals. And we offer a range of bolt-on services for you to pick and choose from, enabling you to completely customise your package.

Bolt-ons include:

• Laptops / Desktop / Servers locked down and managed by incovo
• Device Rental – incovo would own and maintain all your IT equipment for complete piece of mind
• Printer Consumable Management
• New laptop procurement and build

IT support, right when you need it

Thanks to our innovative reporting platform, Syncro, you can rest assured that you’ll always get the help you need as soon as possible. This real-time monitoring system means we receive immediate notification alerts any time a support request ticket is submitted so we can proactively respond to your needs by logging it, triaging it, and assigning it to an appropriate member of our team ASAP. It also runs patches and updates automatically, making it a real cost saver for businesses like yours.

Plus there’s more!

Don’t forget, incovo also provides market-leading Cyber / Security Protection, Telephony Services and Network Services – making us your one-stop-shop for all your essential business communication needs.

Not sure what’s right for your business? Simply call 0345 450 8400 or email support@incovo.com to arrange a chat with one of our IT experts.