Cloud Telephony

Cloud Telephony

Is your business ready for the PSTN shut off?

In December 2025, the UK PSTN circuits will be shut off completely. This is a major step towards the UK’s mass IP-network migration, with VoIP core networks set to replace all the legacy PSTN services.

All existing WLR customers will be required to migrate to a non-WLR solution. SoGEA provides a broadband solution using the existing fibre/copper network, where fibre to the premises (FTTP) is not yet available.

What is cloud telephony?

Also known as VoIP or hosted PBX, it is a cloud-based phone system that enables calls to reach your business via the internet and your router.

Organisations that use cloud-based telephony can move everything off-site as there is no need to store networks and routing elements of their phone systems on-site.

Why migrate to a cloud-based system?

Cloud telephony enables organisations of all sizes to place calls directly from electronic devices with an internet connection.
For the user, there are no obvious changes, and you can continue with businesses as usual. However, incoming and outgoing calls are processed differently from an on-site system – cloud telephony cleverly identifies the destination of a call by searching a series of switches and gateways.

Key benefits of Gamma Horizon

Gamma Horizon is rated best in the UK for cloud telephony thanks to its reliable and secure communication features.

  • Cost-efficiency – On-site PBX phone systems require storage and regular maintenance. Cloud-based systems such as Horizon do not need any space and are regularly updated, thus reducing maintenance costs.
  • Flexibility – With a cloud-based system, you don’t just move your phone calls to the cloud, you can also easily connect all your employees, whether in the office or remote, to a single system. Work from anywhere, any time and make inbound/outbound calls, send texts and call, chat, meet, and collaborate effortlessly with only an internet connection.
  • Accountability – Moving your organisation’s communication to Gamma will give you more precise control and access to data and clients. With Gamma’s built-in analytics, you can review calls and gain customer insight to make improvements from both a quality and service perspective.
  • Reliability – Automatic updates ensure you can face any digital challenges and avoid issues that could potentially lead to downtime.
  • Scalability – Modern cloud-based systems can grow with the team, as new employees or branches can easily be added onto the system.

Operator Connect from Gamma

Gamma’s Operator Connect enables you to streamline calling capabilities for your Microsoft Teams users and enjoy carrier-grade reliability and support. incovo clients are enhancing productivity and maximising value from their Microsoft Teams environment, and you can too