incovo partners up to launch Avaya Cloud Office

incovo partners up to launch Avaya Cloud Office

If the last few months have taught us anything, it’s the importance of communication. Whether that be businesses pivoting in light of the coronavirus pandemic and communicating their new operations with their existing customers in order to keep driving revenue, or colleagues adjusting to remote working and communicating with each other to maintain productivity.

And so the launch of the brand new Avaya Cloud Office by RingCentral couldn’t come at a better time for businesses. By simplifying the way you call, chat, meet and collaborate, Avaya Cloud Office will enable businesses just like yours to effectively streamline your communications. Simplifying the way you do business so you can focus on driving it forward.

How is the way we’re communicating changing?

When it comes to communicating with your customers and colleagues, it’s no longer all about voice. Instead, chat an instant messaging often form the basis of an initial interaction which may then need to develop into audio, video, or content sharing. And this is where Avaya Cloud Office really comes into its own, by making that transition as seamless and intuitive as possible.

What is Avaya Cloud Office?

Avaya Cloud Office is a unified communications experience, accessible from a phone, browser or any mobile device. From a single interface you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video, and keep your team on-task with file sharing, task management and virtual team rooms that let everyone share and stay up-to-date.

How can Avaya Cloud Office help to keep business costs down?

Given the current situation, it’s understandable that businesses will have an even keener eye on their bottom line right now. Thankfully, with Avaya Cloud Office, there’s no need to pay for separate meeting services. You can enjoy unlimited audio and video conferencing with up to 500 participants (video conferencing) or 1,000 participants (audio conferencing). Share your screen and files with colleagues, integrate with your existing conference room systems and create impactful webinar experiences for large audiences.

Do I need multiple business numbers for Avaya Cloud Office?

No! With Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance. And you’ll always know what’s going on, even if you can’t pick up, through instant notifications for voice and fax messages via email, SMS or the Avaya Cloud Office app.

Can I integrate Avaya Cloud Office with other apps?

Yes! The beauty of Avaya Cloud Office is that you can integrate apps your business regularly relies on, such as Google, Salesforce, Oracle and Microsoft, for totally seamless and truly unified communications.

How can I analyse my business’ communications performance with Avaya Cloud Office?

Avaya Cloud Office comes complete with an up-to-the hour advanced analytics. Use the built-in reports or create your own dashboards with over 30 KPI’s to understand metrics such as your utilization, missed calls, time to answer, refused calls, meeting frequency, and system quality of service.

What do the telecommunications experts at incovo think of Avaya Cloud Office?

incovo’s CEO, Chris Thomas, sums up our excitement for this new communications solution perfectly when he says; ‘The whole team is genuinely fired up about the launch of Avaya Cloud Office because we know it could be a potential game-changer for many businesses. In fact, we have such faith in the transformational power of this innovative unified communications solution, we’ve put our name to it and proudly partnered with Avaya.’

How can I find out more about Avaya Cloud Office?

Chat to us over at, drop us an email, or call us on 0345 450 8400 and we’ll be happy to show you just how much of an impact it could make on your business.