We’re upping our game to bring you an even better service

We are fast approaching the end of 2022, so we wanted to take this opportunity to reflect on what has been a milestone year for incovo – our 20th year in business! We also wanted to keep you up to date with the continual improvements we have been making to incovo – to our team, our services, and our operations. We are confident that these positive changes will stand us in the best position to continue to offer you the most innovative solutions and support in 2023 and beyond.

A successful acquisition
Back in April 2022, we announced the acquisition of Edinburgh-based IT services provider, RGB Solutions. Six months on and the merger is now complete. The RGB Solutions team members have successfully integrated into the incovo team, bolstering our numbers and our capabilities by working as one to respond to your business needs. All RGB Solutions clients are now being supported by this expanded incovo team, who are committed to helping you communicate smarter and interact better.

A people-first approach
We are pleased to announce that we have partnered with Purpose HR which is now managing incovo’s Human Resources department. We saw a natural synergy between incovo and Purpose HR – the latter being a values-driven organisation, with trust, empathy and equality at the heart of everything they do.

We are excited to work with the Purpose HR team to continue to develop incovo’s inclusive, diverse and purpose-driven workplace and culture.

Introducing our new reporting platform
All support requests are now logged on Syncro, our innovative new reporting platform. This ensures each task is triaged and assigned to the appropriate member of the team so you can get the help you need as soon as possible.

Adopting Syncro has helped to significantly streamline our processes to help give you the best customer experience. The real-time system monitoring means we receive immediate notification alerts any time a support request ticket is submitted, so we can proactively respond to your needs.

Our team continues to grow
In response to the increased demand for our services, we are actively recruiting for new faces to join our team and support our growth.

Continuing to do what we do best
For two decades we have worked hard to build a reputation for our services. Our highly qualified team bring a wealth of industry knowledge and experience and we are proud of our position as one of the most trusted Managed Security Service Providers, IT, telecoms and print solutions providers in Scotland.

Whether you need support or consultancy, we can help your organisation by delivering transformative solutions – from cyber security, IT and connectivity, to cloud telecommunications and managed print.

If you would like to discuss any of these options, you can email us at presales@incovo.com or call 0345 450 8400.