Christmas is a time to reconnect with friends, family, colleagues and customers from near and far, and these days it’s easier than ever. Whether it’s by sending a personalised card or by picking up the phone and making a call, there’s nothing like showing someone how much you care. Of course, the team at incovo can help you communicate smarter and interact better all year round. Here’s how they’ve been putting their motto into action in 2018, and what they’re got planned for 2019.

This year, incovo welcomed 11 new faces to the team, recruiting industry experts with a wealth of experience such as Andy Taylor (previously the Managing Director of Simple Digital), so they could respond quickly and efficiently to the growing demand for their services. Incovo also signed up many new clients, staving off stiff competition to win several major contracts including a £150,000 deal to install 26 A3 Konica Minolta devices, a £300,000 deal with Kura – the largest outsourced contact centre in the UK, and a £500,000 multi-site contract with a global insurance company.

2018 also saw incovo revamp their office and unveil a brand-new demonstration suite to enable prospective clients to see the latest technology in action. If you haven’t seen it yet, give the team a call and arrange a visit in the New Year.
In addition, incovo overhauled their website to give it a more contemporary look and feel, and they’re continuing to improve the user experience by adding a whole new section where you’ll be able to view the full product range and get a quote for a bespoke system. Watch out for it going live in Spring 2019.

The team have also been busy filming a series of brand-new videos featuring top tech tips and advice which they will be revealing in the New Year. Until then, from all at incovo – have a very merry Christmas and enjoy reconnecting. incovo will be back helping you communicate smarter and interact better than ever in 2019.

Ask any team member at incovo and they’ll say their company goes above and beyond – sometimes quite literally!

For example, the incovo Service Manager and Imaging Engineer, Jamie Bell, and the incovo Regional Imaging Engineer, Darren McIntosh, recently embarked on an International Powered Access Federation (or IPAF) training programme. The course was developed by leading industry professionals and provides trainees with a solid understanding of platform operators.

Having passed the rigorous tests, they each received their Powered Access Licence (or PAL Card as it’s known in the industry) and a certificate.

Jamie and Darren are now fully qualified to operate cherry pickers and other mobile elevating work platforms, which is often an essential requirement for certain cabling jobs.

Congratulations to Jamie and Darren for taking your skills to new heights!

They say ‘Every day is a school day’, even when you’re at the top of your game. And that’s why incovo invests heavily in training its team – because in an industry where technology moves quickly, it’s so important that everyone at incovo continues to update their skills and knowledge, so that the business remains one step ahead of the competition.

Take Scott Prunty for example, the resident Telecommunications and Cabling Engineer at incovo. During his time at the company, he’s proved himself to be a loyal and hard-working part of the team. However, not one to rest on his laurels, he was keen to add yet more expertise to his repertoire, so he headed off to London for a week of intensive IP networking training.

The course covered all parts of TCP/IP, including layers 4 to 7 on end stations as well as layer 3 on routers. It also covered the TCP/IP protocols, enabling Scott to troubleshoot TCP/IP using Wireshark. The training itself included a mix of engaging and interactive group exercises, individual tasks, discussions and workbook learning, culminating in a 1.5-hour examination.

And incovo is pleased to announce that Scott passed the course with flying colours! Not only did Scott attain his LINX Accredited Internet Technician 1 certificate, and come away with a wealth of new skills he couldn’t wait to put into practise, it also reaffirmed to the team how committed incovo is to personal and professional progression. Because a team that continually ups their game will always stay ahead of the competition.

incovo CEO Chris Thomas is a big believer that hard work should be recognised and rewarded. That’s why he’s always the first to shout about his team member’s achievements. And looking back at what incovo has accomplished over the past couple of years, it’s easy to see why it might be hard to keep quiet about it all.

Despite this, it still came as quite a surprise to Chris when he got a phone call informing him that Scottish Business Insider magazine wanted to write a whole feature on incovo’s recent success. They’re one of the most authoritative B2B publications around so it was obvious to everyone this was a big deal.

They had seen how incovo had evolved in recent years, they had heard about the major client wins, and they were keen to find out more. So Chris sat down with a journalist one afternoon and told him the full story – where it all started, what sets the company apart from the competition, and what he thinks the future holds for incovo.

Interviews can be tricky, you can never be sure what’s going to make it to print and what will be carefully edited out, but the team was thrilled when they read the published piece. If you haven’t seen it yet, you can read it in full HERE.

The article described Chris as ‘One of Scotland’s most dynamic young entrepreneurs’ which of course he was proud of, but he was equally pleased they took on board everything he said about the help and support he gets from the whole incovo team, particularly colleagues like Ray who has been a fantastic mentor to him. He knows incovo’s success is not just down to him, but the result of the contributions of each and every member of the team.

No sooner had he shared the article online and The Scotsman got in touch to ask if they could interview Chris next! (Keep an eye on incovo’s social media for an update on when it’ll be published.)

In both interviews Chris was asked about the future of incovo and he didn’t hesitate for a second when he said he believed incovo will be the biggest independent telecoms and print company in Scotland. That may seem like a bold statement, but he’s so confident in what incovo does and how they do it, that he was prepared to go on the record and put it out there.

So watch this space. Hard work always pays off in the end. And this is just the beginning…

In today’s competitive market, it’s more important than ever that your business stands out from the crowd. That’s why incovo strives to do things quicker and slicker, and in turn help our clients to do the same, by streamlining their telecommunications and upgrading their document devices.

Whether you’re a small start-up business looking to save on printing costs, an established company looking to update your business mobile, or a large-scale call centre enterprise searching for a more efficient way to operate, we can advise on the best solutions to suit your individual business’ needs.

Why choose incovo? Not only have we been trading since 2002 but because collectively, we have more than 50 years of experience in the industry and we make it our mission to keep right up to date with the latest technological developments. Plus, all our engineers undergo extensive professional training so we can offer you the very best service at every stage; from installation right through to aftercare support and maintenance.

Most importantly, we’re a friendly, down-to-earth and accessible team. We’re based right here in Scotland, which means you can pop into our Livingston office, take a look at our demo suite, and have a chat with us any time. Just call us on 0345 450 8400 and arrange to come see our quicker, slicker solutions that could make a real difference to your business.