Archive for category: News

Why we’re donating to the Trussell Trust this Christmas

Why we’re donating to the Trussell Trust this Christmas

Christmas is a time for giving, and we would usually send a small token of our appreciation to our clients at this time of the year. However, 2020 has been no ordinary year, and for that reason we have decided to try and spread the festive cheer a little further.

After talking it through with the team, we reached a collective decision that the money we would usually spend on a bottle of wine or box of chocolates for each client would have a much bigger impact if we donated it to a charity where it could be used to help those who really need it. And considering what the world faced in 2020, we know there will be people for whom that financial help and support could make all the difference.

We therefore decided to make a donation of £500 to the Trussell Trust on behalf of incovo and all our clients. The money will provide emergency food to people in crisis across Edinburgh, Glasgow, and West Lothian.

Now more than ever, the incovo team is passionate about supporting others in whatever way we can. If you too would like to lend your support to this fantastic charity, head to to learn more about the vital support they give to people locked in poverty, and their inspirational campaign for change to end the need for food banks in the UK.

Why we’re donating to the Trussell Trust this Christmas


2020: Reflections on an unpredictable year

Why we’re donating to the Trussell Trust this Christmas

2020 has been an unpredictable rollercoaster of a year but it’s times like this you realise just how important it is to have a strong team around you. Despite the many challenges we have all faced, the incovo team has worked incredibly hard. And so we thought we would share a few of their highlights and celebrate their achievements, because this year more than ever they have done us proud.

Connecting businesses

incovo kicked off 2020 by hosting its first ever business brunch in Glasgow. The event featured inspirational guest speakers from the world of technology, as well as legal and medical professionals, who certainly gave us all a lot to think about. Not least Chris Moon MBE, who gave a truly moving talk about his personal journey overcoming adversity.

The event also provided a great opportunity for people to network with a diverse range of business representatives and industry experts. For many in attendance, these new connections proved to be invaluable over the past few months, as they supported each other when times were tough.

We were overwhelmed at the turn-out and the positive responses from everyone in attendance, and we hope to host another event when the current restrictions are finally eased.

Helping businesses adjust to life in a pandemic

When Lockdown came into force and businesses of all sizes, across all sectors, faced an unprecedented level of disruption, the team at incovo stepped up to the plate. Within the space of just a few weeks, incovo switched an incredible 95% of its clients to remote working. They also compiled a Covid-19 checklist for businesses to help them navigate those first few unsettling weeks. With so many clients reporting what a success the move to home-working has been, incovo is delighted to continue to support them as they transition to a permanent remote working structure.

Supporting clients, old and new

It is testament to incovo’s high standards of service that all of their long-standing customers renewed their contracts in 2020. It was also heartening to see so many new clients come on board, especially those who made contact after being personally recommended by another client.

Growing the team and the business

This year, incovo secured a major business deal saw them join forces with the IT services branch of Glasgow business, Eta Delta. The move significantly bolstered incovo’s IT provision capabilities, enabling them to offer high-end IT support, cyber security consultancy, and remote working implementation. This is set to have a considerable impact on the company’s reach and turnover, which will put incovo in a strong position to rival some of the leading IT providers in Scotland.

As part of the deal, James Myles, director of Eta Delta, and his team moved across to incovo. James, who is now a director and a shareholder of incovo, is now doing a phenomenal job of heading up the IT team.

Sharing the secrets of their success

incovo enjoyed multiple appearances in the press in 2020, including an interview in The National newspaper and two appearances on That’s TV. Each interview gave CEO Chris Thomas an opportunity to discuss incovo’s ability to keep moving forward and adapt to the times, and Chris was more than happy to share his unique insights and advice to help as many other businesses as possible.

Volunteering their services

When businesses were struggling, incovo was proud to sign up to join the Scottish Tech Army and volunteer their services. Formed at the height of the coronavirus pandemic in Spring 2020, the Scottish Tech Army has recruited more than 1,200 passionate volunteers who have already worked on more than 150 projects to the benefit of the people and communities of Scotland. Their mission is to mobilise the Scottish tech community, applying the talents, creativity, and commitment of its members to achieve rapid delivery of technology solutions to some of the most important problems we face as a nation. To find out more about the important work incovo is aiding, head to

Making a difference to the lives of those in need

The incovo team would usually send a small token of their appreciation to their clients at Christmas, however, this year they wanted to spread the festive cheer a little further. They therefore made a donation of £500 to the Trussell Trust to provide emergency food to people in crisis across Edinburgh, Glasgow, and West Lothian. Now more than ever, the incovo team is passionate about supporting others in whatever way they can.

incovo secures major business deal with Eta Delta

incovo secures major business deal with Eta Delta

Whilst many young people are just taking their first tentative steps along their career path at the tender age of 22, one Scottish entrepreneur has already enjoyed three years as CEO of a successful ICT company and secured a major business deal which saw his company joining forces with another to become one of the leading IT providers in Scotland. Not bad for a young man who, just four years ago, was working as a shoe shop assistant!

Ask Chris Thomas about the secrets of his success and he’ll tell you that entrepreneurial spirit is in his blood. His late father, Richard Thomas, was admired for his accomplishments within the business world – founding the ICT company, incovo, and property development company, Oroso – as well as the sporting world, as Boxing Scotland chairman.

And so, after the sudden and tragic passing of his father in 2016, it was without hesitation that Chris left his role as a shoe shop assistant to honour his father’s legacy and steer incovo into the future. Starting on the floor, Chris spent the first year immersing himself in the business; researching, learning, developing, and strategizing.

By 2017, he had proved his abilities and took on the role of CEO where, over the course of the next two years, he effectively revolutionised the business, earning himself a coveted place on the shortlist of The Institute of Directors ‘Young Director of the Year’ awards. In 2019, Chris finalised for the ‘Next Generation Award’ at The Herald Scottish Family Business Awards, and won the ‘Business Growth Award’ at the West Lothian Business Awards.

With business booming, Chris sought to expand the company’s IT department, and this year secured a major business deal which saw incovo join forces with the IT services branch of Glasgow business, Eta Delta. The move significantly bolstered incovo’s IT provision capabilities; their newly expanded IT team has enhanced their ability to offer high-end IT support, cyber security consultancy, and remote working implementation. This is now having a considerable impact on the company’s reach and turnover, which is set to put incovo in a strong position to rival some of the leading IT providers in Scotland.

Commenting on the deal, Chris explained; ‘We’re approaching what would have been my father’s 50th birthday. To reach this important date with this major business deal under my belt feels like the perfect way to honour him. To expand into the world of IT is a natural progression for incovo and I know my father would have been just as enthusiastic as I am about this new chapter.’

As part of the deal, James Myles, owner and director of Eta Delta became director and shareholder of incovo. Explaining the changes he said; ‘incovo and Eta Delta have been working together for over a year, which made the deal feel like a natural move. We’ll be offering the same high level of IT support and services to our existing clients, with the added bonus of benefitting from incovo’s strengths in admin, sales, billing systems, and client management.’

A deal of this size is a major milestone for any business, yet considering all he has achieved in such a short time, there is no doubt Chris Thomas will be celebrating many more successes in the years to come.

incovo partners up to launch Avaya Cloud Office

incovo partners up to launch Avaya Cloud Office

If the last few months have taught us anything, it’s the importance of communication. Whether that be businesses pivoting in light of the coronavirus pandemic and communicating their new operations with their existing customers in order to keep driving revenue, or colleagues adjusting to remote working and communicating with each other to maintain productivity.

And so the launch of the brand new Avaya Cloud Office by RingCentral couldn’t come at a better time for businesses. By simplifying the way you call, chat, meet and collaborate, Avaya Cloud Office will enable businesses just like yours to effectively streamline your communications. Simplifying the way you do business so you can focus on driving it forward.

How is the way we’re communicating changing?

When it comes to communicating with your customers and colleagues, it’s no longer all about voice. Instead, chat an instant messaging often form the basis of an initial interaction which may then need to develop into audio, video, or content sharing. And this is where Avaya Cloud Office really comes into its own, by making that transition as seamless and intuitive as possible.

What is Avaya Cloud Office?

Avaya Cloud Office is a unified communications experience, accessible from a phone, browser or any mobile device. From a single interface you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video, and keep your team on-task with file sharing, task management and virtual team rooms that let everyone share and stay up-to-date.

How can Avaya Cloud Office help to keep business costs down?

Given the current situation, it’s understandable that businesses will have an even keener eye on their bottom line right now. Thankfully, with Avaya Cloud Office, there’s no need to pay for separate meeting services. You can enjoy unlimited audio and video conferencing with up to 500 participants (video conferencing) or 1,000 participants (audio conferencing). Share your screen and files with colleagues, integrate with your existing conference room systems and create impactful webinar experiences for large audiences.

Do I need multiple business numbers for Avaya Cloud Office?

No! With Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance. And you’ll always know what’s going on, even if you can’t pick up, through instant notifications for voice and fax messages via email, SMS or the Avaya Cloud Office app.

Can I integrate Avaya Cloud Office with other apps?

Yes! The beauty of Avaya Cloud Office is that you can integrate apps your business regularly relies on, such as Google, Salesforce, Oracle and Microsoft, for totally seamless and truly unified communications.

How can I analyse my business’ communications performance with Avaya Cloud Office?

Avaya Cloud Office comes complete with an up-to-the hour advanced analytics. Use the built-in reports or create your own dashboards with over 30 KPI’s to understand metrics such as your utilization, missed calls, time to answer, refused calls, meeting frequency, and system quality of service.

What do the telecommunications experts at incovo think of Avaya Cloud Office?

incovo’s CEO, Chris Thomas, sums up our excitement for this new communications solution perfectly when he says; ‘The whole team is genuinely fired up about the launch of Avaya Cloud Office because we know it could be a potential game-changer for many businesses. In fact, we have such faith in the transformational power of this innovative unified communications solution, we’ve put our name to it and proudly partnered with Avaya.’

How can I find out more about Avaya Cloud Office?

Chat to us over at, drop us an email, or call us on 0345 450 8400 and we’ll be happy to show you just how much of an impact it could make on your business.

COVID-19 business checklist

COVID-19 business checklist

These are challenging times for businesses everywhere but the team at incovo are ready and willing to help. We’ve already assisted a staggering 95% of our customers in the switch to remote working in the past few weeks alone. But we want to do more.

We believe the best thing we can all do right now is to work together – share our knowledge, communicate smarter, and interact better than ever before – with our teams, with our customers and with other businesses.

That’s why we’ve compiled this guide; to give businesses of every size and from every sector the best chance of weathering this storm and for us all to hopefully come out the other side stronger than ever.


Looking after your team

Here at incovo, first and foremost, our priority has been to look after our team and safeguard their physical and mental well-being. If members of your team have a customer-facing role, it is vital that all necessary precautions are taken; regular handwashing and sanitisation, wearing of face masks etc.

It is also essential that you assess if any members of your team are classed as high risk, or if they live with someone with a health condition. If so, think carefully about what you can do for them. Many businesses may find switching to remote working is the ideal solution.


Adjusting to a new way of working

Switching to remote working can be a big change for many staff and it may take a little getting used to. Start by addressing the basics – does everyone have the necessary equipment to carry out their duties at home, for example? Ensure everyone is aware of your IT and Data Security policies, and check that your software licences are sufficient for all the applications your team will be using. Some staff may require extra training, others may need to take on additional responsibilities. The key to keeping things running as smoothly as possible throughout this transition is to keep communicating.


Responding to your customers’ changing needs

Now is the time to be pragmatic. How can you evolve in this new environment? Many businesses have had to completely change the way they do business – some have had to temporarily switch to become a purely online only retail business, for example. Think about how your customers’ needs may have changed and what you can do differently to meet these needs.


Getting the extra help and support you’re entitled to

Thankfully, the majority of businesses will be eligible for some sort of financial assistance to help them through this unsettling period. From the Coronavirus Business Interruption Loan Scheme and the Bank of England’s Covid Corporate Financing Facility, to rates relief, help is on hand. Head to for more information about eligibility and how to apply.


Focusing on the future

It’s understandable that many business owners are currently feeling overwhelmed by uncertainty. For those that have had to pare back their operations for the time being – stay positive and use this downtime wisely. Start planning your big comeback so you can hit the ground running when the current restrictions are lifted.


We’d love to hear how you’re dealing with the current situation – what advice could you pass on to other businesses to help them through the difficult weeks and months ahead? Connect with us over on LinkedIn and share your story.

What incovo has done for 95% of their customers

What incovo has done for 95% of their customers

incovo was founded on the ethos of helping businesses to ‘Communicate smarter. Interact better’ and the past week has highlighted the importance of this like never before. With businesses of all sizes, across all sectors, facing an unprecedented level of disruption, incovo has been in high demand; firstly, to keep their vital lines of communication open, and secondly to keep their face-to-face interaction with colleagues and customers to an absolute minimum.

In response to government advice, a staggering 95% of our customers have made the switch to remote working in the past few weeks. Yet despite the sheer scale of work involved, every single member of the incovo team has stepped up to the plate:

  • Our Telecommunications team has worked flat out diverting business landline numbers to mobiles and instructing employees how to utilise various mobile apps. What’s more, they’ve done this at no extra charge to our customers.
  • Our Print team has provided valuable help, advice and assistance to employees in need of home printers – supplying the likes of SwimEasy with HP printers to meet all their essential printing and scanning needs.
  • Our IT team has done outstanding work setting up secure VPN connections to enable individuals using laptops to access their company servers and provided a vital lifeline to businesses – recommending and installing laptops, all at no profit. They have also ensured all are protected with the very latest cyber security software.
  • And as a team, based on our own experience of remote working, we have provided free advice on how to make working from home a success – passing on tips on how employers can monitor, manage and get the most out of their teams.

It’s been a week like no other, and it’s been far from easy. But we have never been prouder of the incovo team, each of whom has gone above and beyond what was expected of them.

Given the enormity of what businesses are facing in the coming weeks and months, we’re aware the hard work is far from over, but it’s been an honour to play our small part in helping the country ‘Communicate smarter. Interact better’ and we will continue to do so whenever you need us.


Empower your team to work from home

Empower your team to work from home

We’re all striving for a greater work / life balance, and one way employers are helping their teams achieve that goal is by switching to remote working. Cutting out the commute to the office can have a wide range of positive effects – not only does it free up your employees’ time, it can lead to lower stress levels, greater creativity and increased productivity. And on a larger scale, it can help to reduce traffic congestion and cut pollution.

Yet despite these overwhelmingly positive effects, many businesses are still hesitant to take the leap into remote working. That’s understandable of course – for decades we have been used to the classic ‘9-5 office job’ way of working and ditching this approach may seem daunting to many.

However, thanks to the latest advances in technology, we at incovo believe it’s never been easier to change to remote working. Here’s how we can help you make it happen….

Equip your team

For remote working to be successful, it’s essential each team member has the right tools. What’s more, the technology must be fast, accessible and on-demand. Think about the equipment your team will require at home – do they have a laptop for example? If so, is their internet connection reliable, and is their anti-virus software up to date?

incovo recommends: Sophos cyber security software. Sophos specialises in encryption, network security, email security, mobile security and unified threat management, giving you real peace of mind that your business is protected.

Keep working on the go

The beauty of remote working is that you can essentially make anywhere your office, as long as you’ve got a laptop or mobile phone to communicate with colleagues and customers.

incovo recommends: Gamma Horizon Collaborate. It works on a ‘Bring Your Own Device’ basis (BYOD) so you can install the app on your laptop to make and receive calls. And when you’re out of the office, it will pull calls from your desk phone to your mobile. The mobile app also enables you to enjoy visual voicemail, record, transfer, hold, drop, conference and more. So wherever you are, you can get the job done.

Keep communicating

It’s so important to keep in contact with each team member throughout the working day. Ensure they know your ‘office door is open’ and they can contact you via phone, text, email or video to discuss anything.

incovo recommends: Avaya IX Collaboration. This cloud-based team collaboration and meeting app seamlessly integrates voice, video, tasks, sharing and more into one easy to use application that you can access from anywhere.

If you’d like to find out more about incovo could help your business make the switch to remote working, call 0345 450 8400 or email

The biggest cyber threats to your business in 2020

The biggest cyber threats to your business in 2020

When it comes to protecting your business’ IT systems, it pays to be informed. Take the issue of cyber security for example – you can’t defend your business against something you don’t fully understand. So here at incovo, we’ve proudly partnered up with Sophos, one of the UK’s leading security software and hardware companies, to give you an exclusive insight into the biggest cyber threats businesses face in 2020. Arm yourself with the facts and let incovo help you take the necessary precautions to defend your business.

Sophos specialises in encryption, network security, email security, mobile security and unified threat management, and their dedicated SophosLabs department is leading the way in terms of research into potential online threats. They have just released a detailed report outlining this year’s biggest cyber threats and it’s a must-read for all businesses.

From sophisticated ransomware which aims to hold your documents hostage, to the latest mobile malware trends such as ‘Fleeceware’ – designed to effectively fleece consumers out of large amounts of money – the report is an eye-opening account of just how sophisticated cyber attacks have become.

The report also shines a light on how much damage can be caused if the necessary precautions are not taken. Take the ‘Wannacry’ attack of 2017 for example. Despite the fact that this attack caused an unprecedented level of disruption to countless businesses, hospitals, and universities, millions of machines still remain unpatched against this bug to this day. If these machines infected with WannaCry are still out there, they’re also susceptible to newer, more dangerous types of attacks that have emerged since.

The biggest cyber threats to your business in 2020

So what does this mean for your business? With cyber attacks evolving all the time, it’s important that businesses remain on the front-foot by getting the latest information from the experts. You can start by simply clicking the link and DOWNLOADING YOUR FREE COPY of the Sophos 2020 Threat Report.

For further information on how to protect your business from potential cyber attacks, take a look at incovo’s full range of IT services. From first stage design and consultancy, to installing systems and services, right through to on-going routine and reactive support from a team of five certified IT technicians, incovo offers 9-5 and 24/7 protection for businesses right across the UK.

Book an appointment with one of the incovo consultants by calling 0345 450 8400 or emailing

The incovo Business Brunch 2020: Inspiring businesses

The incovo Business Brunch 2020: Inspiring businesses

The team at incovo are privileged to work with a hugely diverse range of businesses, from local SMEs to Fortune 100 global organisations. Everyday we get to interact with people, help them to communicate better, build relationships and watch their businesses grow, and everyone here at incovo would agree this gives us an incredible sense of job satisfaction.

So this year we decided to celebrate these business connections by organising a special networking event where business representatives from right across Edinburgh and Glasgow could come together, share inspirational stories and exchange valuable help and advice.

And we’re delighted to reveal the inaugural incovo business brunch was a great success! We were overwhelmed at the turn-out and the positive responses from everyone in attendance.

We’d like to give a huge thank you to everyone that joined us on the day, especially our guest speakers from the world of technology, as well as legal and medical professionals, who certainly gave us all a lot to think about. Not least Chris Moon MBE, who gave a truly moving talk about his personal journey overcoming adversity.

After being taken prisoner by Khmer Rouge guerrillas, Chris lost his lower arm and leg whilst clearing landmines in Africa, but less than a year after leaving hospital he completed the London Marathon and now runs the world’s toughest ultra-marathons.

Chris’s honesty and enthusiasm certainly had an impact on everyone at the event, and after listening to his unique story, there was no doubt all the attendees at the business brunch left feeling uplifted and motivated to achieve their goals in 2020.

incovo making national headlines again

incovo making national headlines again

incovo is kicking off 2020 as we mean to go on – turning heads for all the right reasons! We were delighted when our CEO, Chris Thomas, was approached by The National newspaper for an interview and we were even more thrilled when we saw the full-page feature in print.

Journalist, Emer O’Toole, had heard about incovo’s recent award win and was keen to discover the secret to our success. The interview covered everything; from the tragic circumstances surrounding Chris’s appointment to CEO, to his vision for the future of the company, and included an in-depth discussion of how he’s ensuring incovo stays one step ahead of the competition.

If you didn’t manage to pick up a copy, you can read the interview in full HERE.

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