Archive for category: News

incovo making national headlines again

incovo making national headlines again

incovo is kicking off 2020 as we mean to go on – turning heads for all the right reasons! We were delighted when our CEO, Chris Thomas, was approached by The National newspaper for an interview and we were even more thrilled when we saw the full-page feature in print.

Journalist, Emer O’Toole, had heard about incovo’s recent award win and was keen to discover the secret to our success. The interview covered everything; from the tragic circumstances surrounding Chris’s appointment to CEO, to his vision for the future of the company, and included an in-depth discussion of how he’s ensuring incovo stays one step ahead of the competition.

If you didn’t manage to pick up a copy, you can read the interview in full HERE.

Don’t miss the inaugural incovo business brunch

Don’t miss the inaugural incovo business brunch

Friday 24th January 2020

HP Office, 5th Floor, 191 West George Street,
Glasgow, G2 2LD

Gourmet buffet and refreshments will be provided

Tickets are free but strictly limited

To reserve your place RSVP to

What’s your 2020 vision? Whether you’re looking to build your brand presence, increase efficiency, improve your customer service, or go green, join incovo for an exclusive business brunch and help take your business to the next level in 2020.

The event will provide an unmissable opportunity to network with a diverse range of business representatives, enabling you to make valuable new connections.

It also offers a chance to hear from inspirational industry experts who will each be on hand throughout the event to discuss your individual business goals.


Special guest, Chris Moon, MBE
Chris Moon is a truly international motivational speaker who helps people step beyond what they thought possible. He’s been speaking for over 20 years, on every continent, and talks to audiences of all ages and walks of life (school children to Chief Executives), always with humility and a healthy dose of humour. Chris knows exactly what it takes to overcome adversity and supposed limitations. He was blown up in Africa clearing landmines for a charity and lost his lower arm and leg. Less than a year after leaving hospital he completed the London Marathon and now runs the world’s toughest ultra-marathons. He’s also one of the few Westerners to have survived being taken prisoner by Khmer Rouge guerrillas.

Chris Thomas, CEO, incovo
Despite being just 21 years old, Chris is turning heads in the business world. Winner of the ‘Business Growth Award’ at the West Lothian Business Awards 2019, Chris will be discussing how he will be helping businesses from all sectors communicate smarter and interact better in 2020.

Aiden Curran, Head of ICT, Howden Group
Howden is a global engineering business providing quality solutions for air and gas handling. Aiden will be discussing the latest challenges and developments within the industry, as well as his personal career route.

David Johnson, Director, Johnson Legal
David is a trusted adviser to businesses, providing expert market knowledge and smart solutions, whether it be buying or selling a business, leasing and investment property, corporate law, intellectual property protection and disputes, or any other business legal matter.

Laurie Dunsire, Practice Manager, YourGP
An experienced Practice Manager at one of the country’s leading private medical practices, Laurie will be discussing why more and more employers are recognising the ROI of providing a comprehensive Occupational Healthcare package.

James Myles, IT Director, incovo
Technology is advancing at a record pace so it’s important your business stays ahead of the curve. James will be discussing the biggest threats to your business’ cyber security and what new developments to look out for.

Nick Taylor, Partner Business Manager, HP
First impressions count, that’s why it’s so important that your business’ printed documents look slick and professional. Nick will be discussing what makes today’s state-of-the-art printers more secure and energy efficient than ever before.

Mike Bernard, Document Solution Consultant
Improving your daily workflow processes could help your business stay ahead of the game. Here to discuss how to do just that, Mike Bernard will be exploring the benefits of document solutions provided by the likes of PaperCut and MyQ, which could help you manage users and printers more easily.

2019 – a winning year for incovo

2019 – a winning year for incovo

As we near the end of 2019, we take a look back over what’s been an amazing year for incovo. The whole team has worked incredibly hard and it’s clear from this list of achievements that their dedication to driving incovo forward has paid off. incovo has gone from strength to strength and after a much-deserved Christmas break we’ll be excited to put our plans for 2020 into action!

Head-hunting industry experts

We kicked off the year by welcoming a few new faces to the team. We were on the look-out for innovative technology experts, so we head-hunted Andy Taylor – our new Operations Director, and Craig Beveridge – our new Head of Voice and Data. They’ve proved to be valuable additions to the team, each adding a wealth of experience, ideas and enthusiasm to the mix.

Welcoming new customers on board

Word has spread about incovo’s customer-focused approach to telecommunications, office printers and IT services, and as a result it’s been a record year for us, with more new customers than ever before. We’re committed to building lasting relationships with every one of them, and we’re equally delighted that so many of our long-standing customers have continued to renew their contracts.

Securing professional partnerships

2019 saw incovo team up with some of the biggest names in telecommunications, print and IT, and we were honoured to achieve exclusive partnerships with the likes of HP and Avaya, and add accreditations with MyQ and PaperCut to our list of achievements.

Hitting the headlines

News of incovo’s success continued to turn heads in the technology industry and beyond, and as a result, Chris Thomas was approached by a number of media outlets for interviews. You can read all about the secrets of Chris’s success plus his big plans for the future in The Scotsman, Business Insider, The Herald, i-on magazine, Technology Reseller and Dealer Support. You can also view his exclusive TV appearance on That’s TV.

Expanding the business

This year we took the bold step of expanding into IT services and we’re now proud to offer comprehensive IT support and cyber security in addition to our core telecommunications and office printer services. It’s an exciting time to be working in the world of IT, with technology advancing at a record pace, and our team of digital experts have already helped a wide range of businesses stay ahead of the curve.

Giving back

incovo is a family business at heart and the team share a passion for giving back. This year we were thrilled to help a variety of local groups and charities, including Hamilton Ladies Rugby team and the West Lothian Food Bank.

Winning awards

This year we were honoured that the hard work and dedication of the incovo team was recognised by industry leaders, with a flurry of award nominations. Not only did our CEO Chris Thomas earn himself a nomination and a coveted place on the shortlist of The Institute of Directors ‘Young Director of the Year’ awards, he finalised for the ‘Next Generation Award’ at The Herald Scottish Family Business Awards. And we rounded off the year by winning the ‘Business Growth Award’ at the West Lothian Business Awards – our proudest moment to date!

Looking ahead to 2020

After a well-deserved break over the Christmas holidays, we know the team will be eager to kickstart the New Year and start working towards our 2020 goals. Our telecommunications team will continue to switch businesses over to SIP, and our office printer experts will be showcasing the very latest technology at our new HP demo suite in Glasgow. Plus, our IT department will be working hard to upgrade businesses from Windows 7 before Microsoft ends its support.

Here’s hoping the year ahead is just as exciting, challenging and rewarding as 2019 has been, and we look forward to helping you take your business to the next level in 2020!

incovo wins Business Growth award!

incovo wins Business Growth award!

It is with great pleasure that we can reveal incovo won the ‘Business Growth’ award at the West Lothian Business Awards 2019!

The winners were announced at an exclusive black-tie event at Macdonald Houston House Hotel and it was certainly a night to remember! There was an inspirational mix of people in attendance – from small start-up companies, to well-established big business names – all of whom have achieved great things this year and who continue to make West Lothian an exciting place to live, work and invest.

We were overwhelmed by the sheer amount of talent, drive and achievements of all the businesses who had made it through to the finals, and so be declared the winner of the coveted ‘Business Growth’ award was an unbelievable moment for all the team members.

It has been a record year for incovo – we have welcomed a raft of new customers and significantly expanded our range of services. So we are delighted that the hard work of the whole team has now been recognised by the revered business leaders at the West Lothian Chamber of Commerce.

Commenting on the award win, incovo CEO, Chris Thomas, said; ‘Since taking on the role of CEO three years ago, I’ve made it my mission to push the business forward. It has been a steep learning curve but this award reaffirms that we’re certainly on the right path. incovo continues to go from strength to strength and it’s all down to the hard work and commitment of the team. This award is for each and every one of them.’

Find out more about Chris’s personal career journey in the video below – from his first tentative steps into the world of work, to the award-winning business he runs today.

Now is the time to upgrade from Windows 7

Now is the time to upgrade from Windows 7


The New Year signals a fresh start, but don’t wait until then to update your business computer operating system, especially if you’re currently running on Windows 7. That’s because Microsoft has announced it will be withdrawing its support for Windows 7 on 14th January 2020. So how will this affect your business and what are the alternatives? Read on for the latest advice from incovo’s IT experts.

Windows 7 was released in 2009 and within just six months over 100million copies had been sold worldwide. In fact, it still remains the most used Microsoft software in some countries. So this announcement is big news and will undoubtedly affect a huge number of businesses.

If your business is currently operating on Windows 7, it’s essential you act now because come mid-January, although your system will still work, essential security patches, updates and technical support will no longer be available. This means that computers still using Windows 7 could be left vulnerable to exploitation from hackers.

Need a reminder of how devastating cyber attacks can be? Just two years ago the ‘WannaCry’ cyber attack affected hundreds of thousands of computers that were still using the outdated Windows XP operating software. Among the countless organisations affected was the NHS. A staggering 19,000 appointments were cancelled and it cost the UK a total of £92million to deal with the aftermath.

So what can be done to safeguard and futureproof your business’ online security? One suggestion is to upgrade to Windows 10, however it’s important to remember that some older computers may not be capable of supporting this later software. It’s also worth noting that support for Windows 10 is expected to be withdrawn in 2026.

An alternative option is to move to a cloud-based system, where files and data are stored online rather than on machines.

If you’d like to find out more about updating your operating system, speak to the digital team at incovo who will be able to advise which option will best suit your business. We provide a wide range of IT services and can install the very latest hardware as well as provide ongoing support.

Call 0345 450 8400 or email and we’ll ensure your business continues to run smoothly in the New Year and beyond.

Now is the time to upgrade from Windows 7




incovo shortlisted for a coveted ‘Next Generation of Business’ award


incovo shortlisted for a coveted ‘Next Generation of Business’ award

incovo has always taken great pride in the fact we are a family business at heart. Founded by Richard Thomas in 2002, and now led by his son Chris, we have stayed true to our core principles for almost two decades and today we continue to go from strength to strength. And so it with great pleasure we announce our CEO, Chris Thomas, has been nominated and shortlisted for the coveted ‘Next Generation Award at The Herald Scottish Family Business Awards!

The awards aim to recognise and reward individuals who play a pivotal role in shaping and securing the future of their family business for the next generation. The judges were particularly interested in highlighting individuals who demonstrate commitment to and understanding of their family business, and the successful future of that enterprise.

Given all his hard work over the past two years – securing a wealth of new customers, organising partnerships with major brands, and extending incovo’s range of services – Chris is without doubt worthy of his place on this prestigious shortlist.

The winners of The Herald Scottish Family Business Awards will be announced at a glittering black-tie ceremony on Wednesday 4th December at the Crowne Plaza Hotel, Glasgow. We would like to extend our heart-felt congratulations to everyone that has made the finals and we look forward to celebrating with you there!

(Image courtesy of Newsquest Scotland Events)

incovo finalises for prestigious business growth award

incovo finalises for prestigious business growth award

It has been a record year for incovo – we have welcomed a raft of new customers and significantly expanded our range of services. And we are delighted that the hard work of the whole team has now been recognised by the revered business leaders at the West Lothian Chamber of Commerce – it has just been revealed that incovo has finalised for the ‘Business Growth Award’ at the West Lothian Business Awards!

It is an absolute honour to be named amongst some of the most innovative and dynamic businesses in the region, and we extend our congratulations to everyone that has made it through to the finals.

The winners of the West Lothian Business Awards will be announced on Friday 29th November at Macdonald Houston House Hotel. The exclusive black-tie event promises to be a night of celebration, entertainment and inspiration, as Poonam Gupta OBE, Chief Executive of PG Paper Company Ltd, takes to the stage as a keynote speaker and the awards are presented.

These awards are a testament to the talent, drive and achievements of a wide variety of local West Lothian businesses, and we are thrilled to share in that success.

10 reasons to switch to incovo for Avaya telecommunications support

A reliable phone system is key to the success of many businesses. incovo has helped countless businesses just like yours by providing trusted, ongoing telecommunications support and maintenance, right when you need it.

If you haven’t yet switched to incovo for all your Avaya telecommunications needs, here are 10 reasons why now is the time to make the move:

  1. A local based, independent, Scottish company
  2. A well-established Avaya partner since 2002
  3. A team of five fully accredited Avaya specialist engineers
  4. A warehouse of Avaya stock for disaster recovery and part replacement
  5. 24/7 helpdesk support
  6. Remote support and rapid response rates averaging 15 minutes
  7. 30 day rolling, 6 month or 12 month payment options/contracts
  8. Ongoing support and maintenance for a range of existing telecommunications systems including Avaya Communication Manager, Index, Definity, Lucent Technologies, Avaya Intuity and Avaya IP Office 400 systems
  9. Serving medium companies and multi-national Fortune 100 organisations alike
  10. Exceptional customer service, every step of the way

Below are just a few of the customers that trust incovo for unrivalled Avaya support and maintenance.

Email or call 0345 450 8400 and discover how incovo could help your business communicate smarter and interact better.


How the cyber security experts at incovo are keeping businesses safe online

In today’s super-connected world, businesses are now more reliant on the internet than ever before. Emailing files to clients, holding video conferences, transferring money – it’s all so simple to do, often at just the click of a button, thanks to the latest advances in technology.

But whilst the convenience this has brought to our professional lives is clear, the issue of cyber security is one that should be given due consideration. As online technology has grown in sophistication, unfortunately so too have cyberattacks.

Thankfully, incovo is proud to announce we now offer comprehensive IT support and cyber security, giving our customers the peace of mind that comes from knowing their systems are fully protected from any potential digital attacks.

Here are just a few of the ways incovo is protecting businesses just like yours right across Scotland:

  • Installing server updates and security patches
  • Installing firmware upgrades for network equipment as they emerge
  • Monitoring backups and security software for alerts
  • Restarting systems at convenient times to facilitate software upgrades
  • Providing full helpdesk support, field and office-based engineers

There are also many ways you can help to protect yourself online. Take a look at incovo’s top tips for protecting your business’s cyber security:

  • Ensure you have anti-virus software installed on all devices – desktop computers, laptops, tablets and mobile phones.
  • Make sure your software is always up to date by switching on ‘Automatic Updates’.
  • Turn on your Firewall to block any potential threats.
  • Back up your data on a regular basis. That way, if in the unfortunate event that you do get attacked, you won’t lose all your data.
  • Before entering credit card details online, always check the authenticity of the site (it should begin with ‘https://’) and make sure there is an SSL certificate padlock icon on the address bar.
  • Be aware of what you’re clicking and what you’re downloading. If a suspicious email from someone you don’t recognise is asking you to click a link, confirm a password, or download a file, delete it immediately.
  • If you do get hacked, be sure to change all your online passwords, keep an eye on your bank balance, and report any suspicious transactions right away.

For further information on how incovo can protect your business online, email or call 0345 450 8400 and our team of digital experts will be happy to help.


incovo – championing your business

incovo is passionate about helping businesses communicate smarter and interact better in order to help them grow. We believe in supporting our customers and building long-term client relationships. In fact, nothing makes us happier than seeing our customers thrive. So, by way of showing our on-going support, we’d like to champion your business to the world!

We have thousands of active mailing list subscribers and social media followers, so if you’re making waves in your industry, your business has reached a significant milestone, or you’ve won an award for example, Tweet us and tell us about it. We’ll share the news with our followers, and you may get a mention in our monthly newsletter too!

Whether we provide you with telecommunications, printing solutions, or door entry systems, it’s an honour to be part of your journey. We look forward to sharing and celebrating your success!

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