How the cyber security experts at incovo are keeping businesses safe online

In today’s super-connected world, businesses are now more reliant on the internet than ever before. Emailing files to clients, holding video conferences, transferring money – it’s all so simple to do, often at just the click of a button, thanks to the latest advances in technology.

But whilst the convenience this has brought to our professional lives is clear, the issue of cyber security is one that should be given due consideration. As online technology has grown in sophistication, unfortunately so too have cyberattacks.

Thankfully, incovo is proud to announce we now offer comprehensive IT support and cyber security, giving our customers the peace of mind that comes from knowing their systems are fully protected from any potential digital attacks.

Here are just a few of the ways incovo is protecting businesses just like yours right across Scotland:

  • Installing server updates and security patches
  • Installing firmware upgrades for network equipment as they emerge
  • Monitoring backups and security software for alerts
  • Restarting systems at convenient times to facilitate software upgrades
  • Providing full helpdesk support, field and office-based engineers

There are also many ways you can help to protect yourself online. Take a look at incovo’s top tips for protecting your business’s cyber security:

  • Ensure you have anti-virus software installed on all devices – desktop computers, laptops, tablets and mobile phones.
  • Make sure your software is always up to date by switching on ‘Automatic Updates’.
  • Turn on your Firewall to block any potential threats.
  • Back up your data on a regular basis. That way, if in the unfortunate event that you do get attacked, you won’t lose all your data.
  • Before entering credit card details online, always check the authenticity of the site (it should begin with ‘https://’) and make sure there is an SSL certificate padlock icon on the address bar.
  • Be aware of what you’re clicking and what you’re downloading. If a suspicious email from someone you don’t recognise is asking you to click a link, confirm a password, or download a file, delete it immediately.
  • If you do get hacked, be sure to change all your online passwords, keep an eye on your bank balance, and report any suspicious transactions right away.

For further information on how incovo can protect your business online, email or call 0345 450 8400 and our team of digital experts will be happy to help.


incovo – championing your business

incovo is passionate about helping businesses communicate smarter and interact better in order to help them grow. We believe in supporting our customers and building long-term client relationships. In fact, nothing makes us happier than seeing our customers thrive. So, by way of showing our on-going support, we’d like to champion your business to the world!

We have thousands of active mailing list subscribers and social media followers, so if you’re making waves in your industry, your business has reached a significant milestone, or you’ve won an award for example, Tweet us and tell us about it. We’ll share the news with our followers, and you may get a mention in our monthly newsletter too!

Whether we provide you with telecommunications, printing solutions, or door entry systems, it’s an honour to be part of your journey. We look forward to sharing and celebrating your success!

incovo unveils new partnership with HP

When it comes to providing printing solutions, incovo strives to be the best. So it’s essential to us that we only ever partner with brands that share our passion and meet our high standards. Thankfully, we found our match in the leading brand, HP, and we’re delighted to announce that our partnership deal is now officially sealed.

Speaking about the new partnership, Neil Sawyer, Commercial HP Channel Director for UK and Ireland commented; ‘HP are delighted to be partnering with incovo. The team at incovo encapsulate the DNA and business spirit that HP was founded on. With a rich vein of entrepreneurial spirit and the commitment to deliver unrivalled customer service, we are excited about our future business partnership together’.

Read on to find out why HP stood out from the competition, and what this means for you and your business…

A shared vision

When incovo and HP came together it was a meeting of minds. HP believes in creating technology that makes life better for everyone and their goal is to effectively reinvent the way that you work. incovo is also driven by this – we believe in creating solutions for our customers that help their businesses run more smoothly, more efficiently and more productively.

Security is key

HP devices are amongst the world’s most secure printing devices, with five levels of security – from BIOS right through to network level.

Lower costs

Thanks to HP’s unwavering determination to push forward, their latest technological developments mean their devices consist of less moving parts, which quite simply means there is less to break or fail, and the overall cost is kept as low as possible. This is great news for businesses keeping an eye on their bottom line.

Saving energy

We’re all so much more clued up about climate change these days and most businesses are now trying to do their bit to help. Modern HP devices use considerably less energy which is better for your bills, and most importantly, it’s better for the planet too.

Great service, guaranteed

Teaming up with HP means incovo can provide even greater support to our customers, calling on our own team of in-house engineers plus the manufacturer’s engineers to offer a more extensive service.

See for yourself

If you’d like to see the latest HP products in action, call 0345 450 8400 and arrange a visit to our brand new demonstration suite in Glasgow. Or to find out more about HP, watch the video below.

Head-hunting the best in the business

A company is only as good as its people. That’s why incovo has invested heavily in recruitment over the past two years, head-hunting the best in the business to ensure our customers get the very highest levels of service. But it’s not just our employees’ knowledge and experience that landed them each a role at incovo. We’re big believers in long-term client relationships, so we only ever take on team members that share our down-to-earth, personable approach. Because that’s what makes incovo different – we’re not a faceless multi-national, we’re a local company that’s made up of passionate individuals, who each bring their unique strengths and personalities to the table. And we continue to recognise and reward each one of them by investing in their ongoing training.

If you’re yet to meet some of our new faces, here’s a little bit about what makes each one such an asset to our team. They each have a different background, but one thing that unites them all is their bright future at incovo.

Chris Thomas, CEO
Chris took on the role of CEO at the age of just 19 and within two short years has already revolutionised incovo. He has big plans for the future the organisation, and he has no doubt that incovo has got what it takes to become Scotland’s largest independent telecommunications and print solutions provider.
Where he sees himself in one year: ‘My goal is for incovo to be the very best in the Scottish tech market, serving more customers that join and growing our in house team. I know this change and growth would have made my father incredibly proud, and for me, that’s what this is ultimately all about.’

Andy Taylor, Operations Director
Andy’s previous role was as managing Director of Simple Digital, which stood him in good stead for taking on his role as Operations Director at incovo. He’s got 26 years of experience under his belt and he’s known for being one of the top experts in the industry. Within just months of joining incovo he made his mark by bringing new leasing companies on board and securing a partnership with market-leader HP, all while managing our sales and marketing team. Andy is a forward-thinker and it is his vision to see incovo gain in reputation for services such as Wi-Fi and paperless document management software.
Where he sees himself in one year: ‘I’m confident that in a year’s time we will have expanded our customer base even further and I’ll be managing yet more partner relationships, as well as managing our growing consultancy team.’

Craig Beveridge, Head of Voice and Data

Craig has extensive voice and data experience – over 35 years in fact, and he’s project managed global contact centre installations covering 3535 users over 7 sites! Today, Craig focuses on leading a team of 6 skilled engineers during the project phase as he manages the delivery of all telephony, IT, door entry and cabling related installation projects and is constantly updating his vast product knowledge.
Where he sees himself in one year: ‘I’ll continue to head up the Project Management and Engineering Teams, passing on my years of knowledge to a great team of hard-working happy people. I’m excited about the year ahead and managing a larger team of engineers as our customer list grows. I’m also looking forward to getting stuck into the bigger, more complex projects we’ve got in the pipeline.’

Jim Matheson, Finance Director

Jim is our trusted company Finance Director, with an incredible 40 years of finance and business experience. He has an eye for detail and is a strategic planner, ensuring the company’s financial side are in safe hands.
Where he sees himself in one year: ‘One year from now, incovo will have a larger dedicated team to manage the various elements of finance within the organisation which will continue to prosper as a debt-free and profitable business.’

Erin Thomson, Helpdesk Manager
Erin manages our helpdesk platform, the place where existing customers log faults, request a move, or ask technical queries. Erin logs all the tasks and distributes them to the appropriate engineer or manager. Erin has a fantastic work ethic; day in and day out, she is never short of enthusiasm and she is also a perfectionist! Oh, and her customer service is second-to-none.
Where she sees herself in one year: ‘My goal is for our customer service to be the best in the industry. As we are growing in the market, I aim for my knowledge of products and services to grow with incovo, so that I can offer our customers first-hand support and assistance.’

Jamie Bell, Imaging Service Manager
Jamie has over 26 years’ experience in servicing customer photocopier faults. Jamie is now managing our front-line field engineers, installations and our machines in the field, utilising remote management software to monitor service and replacement part parameters. With a wealth of technical experience, what he doesn’t know about print isn’t worth knowing!
Where he sees himself in one year: ‘We have a fantastic team of ambitious staff at incovo, all with a hunger to succeed! I’ll be running even more busy service departments this time next year.’

Scott Foster, Engineer
Nicknamed ‘Rambo’ following his time in the military services, Scott now has nearly 20 years of experience in the telecommunications industry. He excels in SME, frontline telephony fault-finding, troubleshooting and fixing customer faults.
Where he sees himself in one year: ‘I aim to be out fault-finding telecoms systems every day of the week, passing my knowledge over to new engineers so that we are a force to be reckoned with.’

Following in his father’s footsteps

To say Chris had big shoes to fill when he stepped into the role of CEO at incovo is an understatement. His father, Richard Thomas, had worked hard for 15 years, building the company from scratch and turning it into a success. So when Richard unexpectedly passed away in 2016 and Chris found himself taking on his father’s responsibilities, there’s no doubt this was incredibly tough, for so many reasons.

Those that knew Richard can testify that he was a fantastic role model, not only to his two sons, Chris and Rocco, but to the wider community too. In addition to founding and managing incovo ltd, he was also the owner of Oroso Ltd, a property development and property rental company with a portfolio worth over £2million. As if that wasn’t enough, Richard was the voluntary Chairman of Boxing Scotland, raising £400,000 to open gyms, encouraging thousands of boxers all over the country to take up the sport, championing women boxers, and helping to get young people off the streets by channelling their energy through boxing, as well as taking boxing to the Commonwealth Games and the Olympics. Yet despite juggling these key roles, Richard always ensured he made time for his family.

Richard shared many words of wisdom throughout his life which have undoubtedly helped Chris get through these first few years without him. One of the things Richard will be remembered for saying was, ‘If you want to succeed in life, make sure you do things right. So roll up your sleeves and move it, don’t sweep around it!’ Meaning, don’t do things by halves, be prepared to get stuck in.

And Chris has clearly taken this on board since becoming incovo’s CEO. He’s made big changes to the organisation – from head-hunting some of the top names in the industry to add to his team, to landing partnerships with the leading names in technology, and helping to secure incovo’s biggest contacts to date – all within just three years. It’s no wonder Chris is already making waves in the industry, attracting media attention and earning award nominations for this achievements.

And Chris is determined not to stop there – he has big ambitions for the future of incovo, with major expansion plans already well underway. Yet, despite this, his father’s words continue to keep Chris grounded. Reflecting on his father’s legacy Chris said, ‘My dad taught me how important it is to do a good job, and that it’s not about being the biggest, but being the best. Making him proud is what drives me every day here at incovo’.

It’s clear that Chris has inherited Richard’s admirable work ethic, and as he continues to put his own stamp on incovo and drive the business forward, there’s no doubt his father would be proud.

Young director has Scotland in safe hands

Top business leaders from across the country recently gathered at Glasgow’s DoubleTree by Hilton for a glittering awards ceremony organised by the Institute of Directors. A wide variety of sectors, industries and businesses were represented, but what united them all was the talented, innovative and passionate driving forces behind each one – the company directors that are moving Scotland forward.

incovo’s CEO, Chris Thomas, was delighted to be amongst them, having been nominated and shortlisted for the Young Director of the Year award. Although he was pipped at the final post and missed out on the title, the judges were full of praise for Chris’s approach to leadership.

Commenting on his track record of success, they highlighted Chris’s ‘Impressive growth and expansion evidence. Strong evidence presented. Innovative approaches demonstrated. Good clear statements on skills. Strong evidence of knowledge development. An outstanding application’.

In addition, the awards ceremony host, Grant Stott, noted, ‘What’s exciting is the fantastic number and calibre of entries received, particularly in the Inclusivity, Young Director and Start-Up Director categories – if these folk are the future, then we’re in safe hands’.

This is incredible feedback, especially given the fact Chris took on the role of CEO just two years ago.
Reflecting on the night Chris said, ‘Being nominated and shortlisted for an Institute of Directors award has been an amazing experience. To see the outstanding talent this country is producing, and to be included amongst such high calibre candidates means so much to me’.

Of course, this is just the start for Chris – he believes he’s got what it takes to develop incovo into Scotland’s leading business telecommunications and imaging solutions provider. And with the recognition he is now receiving for his tireless hard work, there is no doubt that business leaders across the country will pay close attention to Chris to see how he continues to take incovo from strength to strength.

incovo’s CEO, Chris Thomas, shortlisted for Young Director of the Year award

We are delighted to announce that incovo’s CEO, Chris Thomas, has been nominated and shortlisted for The Institute of Directors ‘Young Director of the Year’ award!

The highly regarded annual awards recognise and celebrate the most inspiring and pioneering business leaders in the UK from a variety of sectors. The aim of the Young Director of the Year award in particular is to identify those who stand out amongst the next generation of directors by demonstrating the ability to see potential within their business, and utilising their own unique creativity and vision to inspire significant growth.

Whittling nominees down to the final shortlist involved a rigorous judging process which included analysing the director’s strategic thinking and decision-making skills, leadership and influence, as well as the overall performance of the business.

Judges were impressed by how much of a transformation Chris has achieved in the few short years he has been CEO at incovo, as well as his fresh and dynamic approach to business.

On hearing the announcement Chris said, ‘I was delighted to have been nominated for The Institute of Directors Awards, but to have been shortlisted for the finals is even more amazing! I would never have got this far if it weren’t for the incredible team at incovo. These past two years have been a steep learning curve for me and every team member has played a vital part in my journey, so this recognition is just as much about them as it is about me’.

Being shortlisted for this award is a real testament to Chris’s hard work, determination, and future-focused vision for incovo. We wish him the best of luck for the awards ceremony on 23rd May when the 2019 winner will be revealed!

The technology that’s taking over the world

It is unquestionably one of the biggest names in technology and one of the most instantly-recognisable brands in the world – so this month we’re continuing to focus on the technology of tomorrow by turning the spotlight on Apple.

Each Apple product launch is hotly anticipated so it’s not unusual to see thousands of Apple fans queuing outside every store, ready to get their hands on the latest release. But this isn’t just the result of clever marketing – there is real substance to this brand’s products. Apple’s enduring appeal lies in the fact that in everything they create – from software to hardware – they strive to make things simple. Their products are intuitive and easy to use, and that’s exactly the sort of solution we at incovo strive to provide our customers with.

We’re also big fans of the fact that all Apple devices work together – you can sync your iPhone with your Mac, which you can sync with your Apple watch. And it’s this kind of collaborative technology we’re particularly passionate about at incovo. In fact, we specialise in a range of solutions that work on this principle, enabling your team to stay connected by collaborating via video, instant messaging, document sharing and audio conferencing.

Security is something we take seriously here at incovo, so we were excited to see the response to Apple’s Face ID. They effectively created the most secure facial authentication for smartphones ever, and in so doing, they reinvented the way we unlock, log in to apps and pay for things.

We also admire Apple’s courage to explore new markets. For example, this summer they’ll launch the Apple Card – a brand new kind of credit card designed to help customers lead a healthier financial life.

Here at incovo, we understand that making finances as easy to manage as possible is a number one priority for many businesses. That’s why all our solutions – from mobile solutions that integrate with office cloud phone systems, phone lines and broadband, printers and document management solutions, cabling and door entry solutions– can all be wrapped into one easy to track opex cost.

Of course, the key thing about Apple is that they keep moving forward and their dedication to innovation is unwavering. Here at incovo, we too believe in staying ahead of the curve, delivering the technology of the future to our customers.

Like Apple, we’re also committed to helping businesses get ahead. That’s why we’re not only proud to sell iPhones, we also provide some fantastic business mobile packages. Drop us an email at or call 0345 450 8400 to find out more.

Why Scottish IT managers need to move to SIP

Why Scottish IT managers need to move to SIP

When it comes to technology, it’s essential your business keeps moving with the times in order to remain in the game. And there’s one major technological development on the horizon that could be a real game-changer for your business – the switch to SIP trunks. With BT aiming to shut down the PSTN and ISDN network by 2025, and Vodafone switching off in just a matter of months, your business will need to move to IP-only lines, if you haven’t already. The clock is ticking so now is the time to make the switch. Read on as we count down our top five reasons why changing to SIP could be the best business decision you make this year…

  1. Avoid network failures: Many customers on the Vodafone network are receiving letters to advise that their ISDN connection is being switched off. This is a result of the high costs to maintain the technology that is nearly 20 years old.
  2. Save a significant amount of money: Enjoy a fixed (and significantly reduced!) cost as a result of switching to SIP and take advantage of the free calls to UK mobile, local and national numbers.
  3. Simplify your IT: Consolidate your separate analogue and TDM circuits over a SIP trunk for a more efficient use of your bandwidth.
  4. Benefit from unified communications and collaboration: With SIP trunks you can run voice, video and data across the same connection between offices and communications service providers.
  5. Scale up: SIP is a scalable solution so you can scale up bandwidth with ease.

And don’t just take our word for it – incovo has successfully switched a variety of businesses to SIP, all of which have reported seeing significant benefits already. Here are a just a few clients we’ve switched in the first quarter of this year:

The Answer Centre
The Answer Centre comprises a selection of prestigious serviced offices and operates a professional in-house telephone answering service in Edinburgh’s city centre. By switching to SIP, they are now on-course to save an estimated £33,000 over the next five years. Their costs are fixed and they are now able to increase the amount of voice channels with ease.

Cooper Bros
Cooper Bros is an independent, family business that is committed to providing their customers with a comprehensive tyre supply and fitting service. By way of future-proofing the business, incovo upgraded them to the Avaya IP Office on R11, new J169 handsets and Avaya call reporting that allows their contact centre side to be monitored in high detail. incovo also set up SIP trunks to save on costs, and to avoid any future disruption resulting from the impending ISDN switch off.

Customworks are the leading suppliers of UK-made bespoke and wholesale stationery, gift and tableware products to the heritage, museum and retail sectors. They are now enjoying all the benefits of switching to SIP thanks to incovo, who not only set up SIP trunks, but also installed Avaya IP office and a series of new J139 handsets. The system is effectively paying for itself thanks to the significant savings their already making.

Homework Diary Company
Homework Diary Company are the market leaders in bespoke educational print solutions, producing publications such as planners, exercise books and yearbooks for schools right across Scotland. When it came to the switch, they had no hesitation in turning to incovo who installed Avaya IP office, the new J139 handsets, and set up SIP trunks.

Switching to SIP is a major undertaking but one that the highly-trained experts at incovo can ensure is as smooth as possible. If you’d like to find out more about how it could benefit your business, call 0345 450 8400 or email

Could you be incovo’s new rising star?

Got a passion for connecting with people? Fanatical about up-to-the-minute technology? incovo could be the perfect place for you to take your career to the next level.

incovo is Scotland’s leading business telecommunications and imaging solutions provider. Demand for our services is growing all the time, so we’re now on the look-out for a Client Engagement Executive, working from home on either a full-time or part-time basis.

The position is ideal for someone with experience in a similar role, even better if it’s within our sector, however most importantly we’re looking for someone that’s just as driven and enthusiastic as we are. We’ve got big plans for the future of our company!

What we’re looking for:

  • A genuine people person. We need someone with the confidence to make connections with people over the phone, generate sales and maintain customer relations.
  • An excellent communicator. We need someone who is comfortable presenting products or services over the phone.
  • Someone with vision. We’re looking for someone that will help to grow the company by securing new clients and developing business.

What you can expect from us:

  • An amazing salary and bonus based on performance.
  • The opportunity to work with a range of great clients.
  • On-going training to further your skills and professional development

Interested? Email with a CV and cover letter explaining why you’re right for the role.