incovo making the news again

The best way to start the day is with a hearty breakfast and a quick scan of the newspapers to keep up with current affairs. And it’s an even better start to the day when your company actually features in those newspapers!

You may remember we recently shared a link to Scottish Business Insider magazine which ran an interview with the incovo CEO, Chris Thomas. Well, it didn’t stop there. The press interest kept coming and next in line was The Scotsman, one of the country’s most popular newspapers.

Their business reporter was keen to sit down with Chris to talk about expanding the team, client wins and profit goals, and the result was an eye-opening account of the ambitions and motivations of this dynamic young entrepreneur.

If you didn’t manage to pick up a copy, you can still check out the interview in full online HERE.

Those of you who have been a loyal client at incovo for some time will no doubt already know about the extremely difficult circumstances which lead Chris to take on the role of CEO. But whether you’re a client or not, it’s hard not to be impressed by how far Chris has come, and indeed how far incovo as a company has come in such a short space of time, especially when you consider how it all started for him.

It just goes to show that when you have a clear goal and the right team behind you to help you achieve it, great things can happen. We’re confident it’s only a matter of time before incovo are hitting the headlines again with another big success story.

Hot off the press: Word of incovo’s success is spreading

incovo CEO Chris Thomas is a big believer that hard work should be recognised and rewarded. That’s why he’s always the first to shout about his team member’s achievements. And looking back at what incovo has accomplished over the past couple of years, it’s easy to see why it might be hard to keep quiet about it all.

Despite this, it still came as quite a surprise to Chris when he got a phone call informing him that Scottish Business Insider magazine wanted to write a whole feature on incovo’s recent success. They’re one of the most authoritative B2B publications around so it was obvious to everyone this was a big deal.

They had seen how incovo had evolved in recent years, they had heard about the major client wins, and they were keen to find out more. So Chris sat down with a journalist one afternoon and told him the full story – where it all started, what sets the company apart from the competition, and what he thinks the future holds for incovo.

Interviews can be tricky, you can never be sure what’s going to make it to print and what will be carefully edited out, but the team was thrilled when they read the published piece. If you haven’t seen it yet, you can read it in full HERE.

The article described Chris as ‘One of Scotland’s most dynamic young entrepreneurs’ which of course he was proud of, but he was equally pleased they took on board everything he said about the help and support he gets from the whole incovo team, particularly colleagues like Ray who has been a fantastic mentor to him. He knows incovo’s success is not just down to him, but the result of the contributions of each and every member of the team.

No sooner had he shared the article online and The Scotsman got in touch to ask if they could interview Chris next! (Keep an eye on incovo’s social media for an update on when it’ll be published.)

In both interviews Chris was asked about the future of incovo and he didn’t hesitate for a second when he said he believed incovo will be the biggest independent telecoms and print company in Scotland. That may seem like a bold statement, but he’s so confident in what incovo does and how they do it, that he was prepared to go on the record and put it out there.

So watch this space. Hard work always pays off in the end. And this is just the beginning…

The big switchover

There are two clear camps when it comes to change – those who moan about it and those who thrive on it. I’m definitely one of the latter, which is one of the reasons why I love my job – because technology is constantly emerging.

Whether you love it or hate, there’s one big change on the horizon that we all need to prepare for, and that’s the switch from ISDN to IP technology. Sound complicated? Don’t worry, we’re here to make the transition nice and easy for you.

Put simply, here’s what it all comes down to – BT has announced it will cease ISDN (Integrated Services Digital Network) by 2025 and stop selling it by 2022.

ISDN is a network technology that supports the digital transfer of simultaneous voice and data traffic, along with support for video and fax, over the public switched telephone network. A few people in lesser populated areas – where better options aren’t available – continue to use it, however most internet providers have already phased out their support for ISDN.

The reason? This technology is outdated and is more expensive than IP telephony by around 40%. Instead, if you haven’t already, businesses have to move to an IP solution. These cover all services, from voice and data to video.

So, what are your options? Well, here is our top three:

  1. SIP trunking: For Session Initiation Protocol trunking, you’ll need an internet connection. (Our engineers have the facility to check broadband suitability at your premises to ensure the best connection possible is installed). You’ll also need an Avaya IP office 500V2 with physical cards that allow for IP telephony, (either a VCM32/64 or a Combination card). The phone system will also require the latest software release, currently R11.0, SIP trunk licenses and compatible Avaya handsets. This is a really popular option, in fact we’ve successfully switched five clients to SIP trunking in the last month alone.
  2. VoIP solution: Voice over Internet Protocol enables you to make and receive phone calls via your internet connection. The Gamma Horizon solution is perfect for a small business with under 15 extensions and basic functionality requirements. Its main benefits include minimal hardware required on-site and it’s manageable remotely through our online portal. Plus you can spread the cost over three or five years.
  3. Cloud Hosted Telephony: This is a way of storing your phone system in a managed cloud, (following the same procedure of SIP trunking above), resulting in less hardware and maintenance costs, plus much more resilience thanks to the disaster recovery features included.

Our fully trained team of experts will spend time understanding your business and existing phone system, and advise which of the solutions above would best suit your business. The good thing is that you may not have to replace any of your existing phone system. What’s more, we’ll make sure you’re up and running, communicating and interacting smoothly, with out-of-hours switchover as standard.

All of our calls to UK landlines, mobiles and national numbers come free of charge, and if you sign up to a three or five year deal, all handsets are free of charge!

Want to find out more? Look out for our case study from Hudson House, which we’ll be sharing very soon, for more information on the benefits of moving from ISDN to SIP trunking. Or call 0345 450 8400 or email and we’ll happily tailor a solution to meet your needs.

The big switchover deadline is 2025, but the incovo team is ready now and can update your technology at a time that suits you and your business.


Quicker, slicker solutions from incovo

In today’s competitive market, it’s more important than ever that your business stands out from the crowd. That’s why incovo strives to do things quicker and slicker, and in turn help our clients to do the same, by streamlining their telecommunications and upgrading their document devices.

Whether you’re a small start-up business looking to save on printing costs, an established company looking to update your business mobile, or a large-scale call centre enterprise searching for a more efficient way to operate, we can advise on the best solutions to suit your individual business’ needs.

Why choose incovo? Not only have we been trading since 2002 but because collectively, we have more than 50 years of experience in the industry and we make it our mission to keep right up to date with the latest technological developments. Plus, all our engineers undergo extensive professional training so we can offer you the very best service at every stage; from installation right through to aftercare support and maintenance.

Most importantly, we’re a friendly, down-to-earth and accessible team. We’re based right here in Scotland, which means you can pop into our Livingston office, take a look at our demo suite, and have a chat with us any time. Just call us on 0345 450 8400 and arrange to come see our quicker, slicker solutions that could make a real difference to your business.

Take your career to the next level

Want to take your career to the next level? How about joining Scotland’s leading business telecommunications and imaging solutions provider?

incovo is expanding and we’re looking for a full-time Avaya IP Office Engineer and a full-time Avaya Aura/CM Engineer to join our Livingston-based team.

What we’re looking for:

  • Experience in Avaya installation from 5 to 4000 extensions over 10 countries and maintenance (Routing analytic and fault finding)
  • Excellent knowledge of Avaya’s latest products
  • Exceptional customer service skills
  • A ‘can-do’ attitude
  • A full clean driving licence
  • A passport – incovo has clients in Europe and the Middle East so there may be opportunity to travel

What you can expect from us:

  • An amazing salary and bonus based on performance
  • The opportunity to work with a range of great clients
  • On-going training to further your skills and professional development
  • Great office banter

Interested? Email for a full job description.

Join incovo at the World’s Biggest Coffee Morning

Here at incovo, we like to aim big. And you can’t get much bigger than the World’s Biggest Coffee Morning in aid of MacMillan Cancer Support, so of course as soon as we heard about it, we knew we had to get involved.

MacMillan Cancer Support is a fantastic charity that aims to help everyone with cancer live life as fully as they can. We thought we’d do our bit to help by joining the rest of the nation in organising a get together on Friday 28th September and we’d love for you to join us. Our good friends at YourGP have already pledged to support us and we can’t wait to see what sweet treats they’ll be bringing along on the day.

Everyone at incovo is getting in on the action, even the most amateur of bakers has promised to roll up their sleeves and get busy in the kitchen! So if you fancy giving Paul Hollywood a run for his money and judging whether our Telecommunications Engineer’s traybakes are better than our CEO’s scones, come along and taste them for yourselves.

Everyone is welcome, and we mean EVERYONE! It doesn’t matter whether you’re a customer, a neighbour, or a complete stranger with a sweet tooth, come along and we’ll make you feel very welcome. Because nothing brings people together like a good cake and a good cause.


World’s Biggest Coffee Morning
in aid of MacMillan Cancer Support

Friday 28th September 2018,

Incovo Ltd,
5 Nasmyth Court,
Houston Industrial Estate, Livingston, EH54 5EG



If you can’t attend but you’d still like to donate to this great cause, you can simply text “JAM DAC5” to 70550 to donate £5.

Make the most of this summer scorcher

It just keeps getting better and better! As I’m writing this, the sun is streaming in through the incovo office windows and you’d be forgiven for thinking I was in the Seychelles, not Scotland! We’re making the most of this summer scorcher while it lasts, read on to find out how you can too; from sizzling sales deals to hot tech tips.

Maybe the recent heatwave has gone to our heads, or maybe we’re just feeling extra generous, but we’ve decided to run a summer sale that includes new UTAX multifunctional devices and refurbished Konica Minolta multifunctional devices available at a super low price. If you’re looking to upgrade your current printing solution, now’s the time to do it. Give us a call or drop us an email to book in a demonstration at our showroom before they’re all gone.

We’re also beginning to see a trend with our Avaya customers – our hot tech tip for the month is – depending on the size of your organisation – to consider virtualization. It’s completely changed the enterprise infrastructure environment by providing businesses with the ability to run multiple applications on a single server or gateway. Avaya has extended these benefits into the world of real-time communication applications by offering the Avaya Aura Virtualized Environment which dramatically improves productivity, reduces upkeep and costs, and provides better security and control. In a nutshell, it takes unified communications and customer experience solutions to a whole new level. Sound good? Speak to our experts who can discuss this with you in finer detail today.

In other news, while most people are just returning from their summer holidays, some of our team are preparing to jet off to Brussels. There’ll be no time for sight-seeing though, I’m afraid. Instead, it’ll be strictly business, installing new Konica Minolta machines for one of our European clients. (Massive thanks to Jamie for taking the lead on this project!)

The rest of the team are also enjoying a break from the office. As we’re big believers in encouraging personal and professional development, most of the team are off to multiple courses to ensure we’re continuing to be highly accredited in what we offer.

Closer to home, we can now reveal we’re creating a brand-new online store where you can build a quote as you go for both printing and phone system solutions. Keep checking our website for news of the big launch; it’s an exciting way to round off our summer.

The who, what, when, where and how of incovo

New to incovo? Wondering what we’re all about? Here’s a quick overview of all the things that make incovo what it is today.

Our Journey

Rewind to where it all began back in 2002. A family business, we started small but grew year on year. 17 years later and we’re now a team of 17 expert individuals, all dedicated to providing our customers with the best business communication and printing solutions, and after-sales support.

Our CEO, Chris Thomas, took on the role following the passing of his father and within two short years has already made his mark in the industry, appearing in leading national publications such as The Scotsman and The Herald, as well as industry titles such Scottish Business Insider and Dealer Support. His hard work and commitment to moving incovo forward earned him a nomination and short-listing for the Institute of Directors ‘Young Director of the Year’ Award in 2019.

The Team

We couldn’t do what we do without each individual member of our multi-talented team. From the person answering your first enquiry, right through to the engineers installing your new solution, every member is passionate about providing you with the very best service. We’ve collectively got over 100 years of experience under our belts, exceptional product knowledge and most importantly, we’re a down to earth, customer-driven team.

We’ve expanded rapidly over the last couple of years, attracting talent from across the industry. People like Andy Taylor, for example – the former Managing Director of Simple Digital – whose vast knowledge, skills and experience has stood him in good stead for his role as Operations Director at incovo.

The Technology

Technology is moving quicker every day and there’s a lot of jargon out there, so it’s easy to get confused. That’s why we like to make things nice and simple, cutting through the technical talk to understand what your business really needs and giving you straight-up, honest advice.

When it comes to telecommunications, we’ve solved problems for hundreds of Scottish businesses, with projects ranging from 5 users to 3,500 users across 7 global sites. We’re specialists in Avaya’s full range of technologies, with a unique ability to design, install and maintain a full solution. Whether it be Cloud, on-premise or virtualisation, we’re fully capable of supporting any deployment. To complement our core telecoms offerings, we can also deploy SIP trunking, business mobile, Fibre To The Premise, contact centre products and reporting/recording tools. Our Cloud services are hosted in the most reliable and secure Google Data Centres in the world.

We’re also ahead of the game when it comes to printers and multi-functional devices. Partnering with global market leading names such as HP and UTAX, we’re able to offer you their full range of products and document management software, along with engineer breakdown and part replacement support. We also offer remote monitoring and automatic toner delivery as standard. Plus, we’re proud to provide full recyclable and sustainability programs to help your business achieve its corporate social responsibility goals.

We have full demonstration capabilities covering all elements of telecommunications products, printers and photocopiers, with expert consultants available to create a solution for your organisation. Furthermore, we’re readily available to offer unbiased consultancy, pre-sales design, and project management services.

Our range of other services includes WiFi data capturing tools, which enable organisations to re-market to users using specific information personal to the individual, and in turn, improve customer retention. Plus, we can provide IT support and services, cyber security, and security infrastructure.


The Service

We like to think what sets us apart from the competition is the top-class service we provide. We really care about our customers. We’re fiercely proud of our rapid response rate which is just 15 minutes on average, and we’re able to action an impressive 97% of support tickets within just 30 minutes.

What’s more, we don’t just sell you a product and leave you to it, because let’s face it, when it comes to new technology, no-one likes to be left on their own trying to get their head around a complicated product manual. That’s why we provide professional support and maintenance. This means you’ll have a professionally trained engineer to teach you how to utilise any solution to its full potential.

The future

We’re proud of how far we’ve come and what we’ve achieved over the past 17 years but we’ve got big plans for the future. Over the years, incovo has built up a strong reputation for providing exceptional telecommunications and printing solutions, and now we’re excited to offer a range of other services, including WiFi marketing tools, IT services and security infrastructure.

Presently, incovo is helping a whole host of businesses – from small start-up companies to Fortune 100 organisations – make the move from ISDN to SIP, and to Cloud-based environments and document management softwares. Zero hassle, minimum downtime, and significant monetary savings are driving them all to turn to incovo.

But we won’t stop there. Our aim is to continue to stay one step ahead of the competition, providing the latest technology coupled with our unique incovo customer service. We call this our winning formula and it’s certainly working!

See our productivity-boosting solutions in action

Have you noticed there’s a day for just about everything now? Take this month for example, apparently 27th June is Pineapple Day (honestly, who comes up with these things?!) However, one day I can take seriously is World Productivity Day on 20th June. One of our main goals at Incovo is to help businesses increase their productivity by offering simple solutions to their communication problems. Not just for one day though. We offer on-going support, available whenever you need it.

And in fact we’re so proud of our productivity-boosting solutions, we want to show them off. That’s why we’ve created a brand new demo suite where you can see the latest technology in action. For example, we’ve set up the Avaya R11 with Equinox so you can hold meetings online. Intrigued? Call us on 0345 450 8400, book an appointment for a free demonstration and come have a coffee with us (because caffeine definitely boosts productivity!)

Sticking with the theme of productivity, here’s a round-up of what the Incovo team have been hard at work on this month. First up, we’ve completed our project with KURA – a £480k deal no less and an excellent business to deal with. We’d also like to give a shout out to YourGP, who have joined the Incovo print plan, opted for UTAX and Konica machines and switched from ink-based devices to toner, saving them a whopping £5,500 per year!

Plus, we’re excited to announce J Taylor Roofing have joined Incovo for their phone system solution, with a dedicated Incovo account manager and engineer providing them with on-going support. Their choice of the Avaya IP Office gives them control over their communications and opens the door for scalability and reliability. Thanks for coming on board guys!

In other news, we can now reveal we’re offering ‘Connect’; a solution that integrates Gamma Mobile with its market-leading Cloud PBX, Horizon, bringing advanced call handling and management features to the mobile phone. And it’s not just our mobile solutions we’re taking to the next level – this month we sent team members Darren and Jamie off to Swindon to train with UTAX to up their tech skills and knowledge even more.

So we may not be marking World Productivity Day in the office with cake and Champagne, but rest assured Incovo will be as productive as ever this month!


We’re back and we’re bigger and better than ever

Notice something different? That’s right, we’ve been busy behind the scenes creating a whole new online experience for our customers. And not only have we been working hard designing a new website, we’ve also been pretty busy in every other department too. (Actually, that’s an understatement, we’ve been working our socks off!) So we thought we’d bring you up to speed with our latest news in this blog – something we’ll be doing on a monthly basis, so you’re always in the know about our latest news, offers, and banter from the incovo office. Because after all, our slogan is ‘Communicate smarter, interact better’, so that’s exactly what we’ll be doing through the blog.

Ok, so where do we start? Well, not only has our business grown by an impressive 60% since last year, we’re continuing to restructure the company with Chris and Ray at the helm as MDs – working together as a super duo to move the business forward towards a bright future. We’ve also expanded our team, welcoming five new friendly faces. Thankfully they were all ready to jump right in at the deep end, preparing for an MFP installation of 15 devices for one of our international customers. It’s a huge task but we’re planning to get the entire job complete out of hours. Giving them the smoothest possible transition. We’re also looking forward to the challenge of installing Scotland’s largest Avaya Aura contact centre for Kura. We’ll be overhauling most their server infrastructure and have virtualised almost all their hardware on site to bring them up to speed with the latest Avaya IP Office technology. Find out in the next blog how we get on.

We’ve also confirmed our new partnership with UTAX. We’ve long been fans of their technology, so we were pleased as punch to get this deal in the bag. And as if that wasn’t enough, we’re now one of Scotland’s few MultiNet mobile service providers for businesses worldwide. In amongst all that, we can now confirm we’re GDPR compliant.

Now we’re not usually ones for tooting our own trumpet, but when you look back and see how much we’ve achieved over the past few months, it’s hard not to feel proud. So high-fives to everyone in the incovo team. Here’s to the next busy month!