incovo hits the headlines

When word started to spread of how incovo’s CEO Chris Thomas was making waves in the telecommunications industry, the press were keen to find out more. First came an in-depth interview with Scottish Business Insider magazine, then The Scotsman published a full-page spread, and now Chris has hit the headlines once again, this time in leading technology magazine Tech Reseller.

Chris sat down with technology journalist James Trim to discuss his rise to the top. From taking on the role of CEO, to helping manage over £800k worth of contracts, it’s evident that Chris has packed a lot into his first two years at incovo, and this is just the beginning.

To find out about Chris’s big plans for the future of the organisation, read the interview in full HERE.

incovo: Helping your business go green, one step at a time

Here at incovo, we believe that little changes can have a big impact. That’s why as a team we’ve made a commitment to go green in a bid to reduce our company’s energy consumption. In an ideal world, we’d be a completely paperless organisation, but the reality is we still have a real need for some paper documents, so instead we’ve worked hard to reduce our paper output where and whenever possible, and ensure our digital and paper documents work together as efficiently as possible.

Did you know for example that in the average office, 30% of documents are printed then thrown in the bin, and 50% of all print jobs remain unclaimed at the printer? This is a huge amount of waste, so before you print anything, stop and ask yourself if it’s absolutely necessary. If it’s not, the amount you’ll save in terms of paper, ink and energy will soon add up.

If you want to take your sustainability efforts one step further, it’s worth considering looking into setting up an electronic document management system (DMS). Instead of printing emails, invoices and purchase orders for example, the DMS can check and store documents. And adding optical character recognition (OCR) features to your DMS is a fantastic way to transform your scanned documents into searchable, editable (and more workable!) documents.

Here’s how it works – if an invoice matches a purchase order, a notification will automatically be sent and the invoice can then be marked to show it’s ready for payment. An email will then be sent to say it’s ready for payment and another when it has been paid. Here at incovo, we have access to the biggest names and can provide you with OCR software from the likes of PaperCut, Docuware and FileStream. As well as saving paper, this kind of workflow automation can work wonders in saving your team’s valuable time.

Or how about upgrading your printing equipment to the latest energy-efficient model? incovo is a 5-star accredited partner of Konica Minolta and we’re also a UTAX partner, which means we can offer you the most up-to-the-minute software solutions – from document management and cloud-based solutions, to franking machines and folding machines – we can help your business save a significant amount of energy and money.

If you want to find out more, our Print Presales Consultant Andy Taylor is the number one man to speak to. With 20 years of experience, including a role as Managing Director of Simple Digital, Andy has a huge amount of knowledge when it comes to helping businesses reduce their energy and paper consumption. Drop him an email at or call 0345 450 8400 and he’ll be happy to discuss ways your business could achieve a more sustainable and cost-effective way to work. Less paper wasted. Less money wasted. It’s as simple as that.

If this has spurred you on to go green, we’ve put together five more ways to help you reduce your energy consumption in the office. Incorporate them into your daily routine to help save the environment and no doubt you’ll be pleasantly surprised by the money you save too.

  1. Sort and separate
    It takes just a few minutes each day to sort and separate paper, plastic, glass and food waste into the relevant recycling receptacles, which can significantly reduce landfill. Encourage your team members to reduce, recycle and reuse where possible.
  2. Dial it down
    Turn down the dial on the office thermostat by just 1°C and you could reduce your annual fuel bill by as much as 10%.
  3. Turn it off
    Electrical appliances in ‘stand-by’ mode account for 5% of our total energy consumption, so make an effort to turn off and unplug equipment before you leave the office.
  4. Lights out
    Change to modern, energy-efficient lightbulbs – they use just a quarter of the electricity that traditional incandescents do and they can last up to 10 times longer than.
  5. Switch it up
    Make the switch to a greener energy supplier – some suppliers offer 100% renewable electricity and frack-free green gas.

incovo in action

There are many companies that seem to ‘talk the talk’, but here at incovo we believe in action. We’re passionate about connecting with customers, understanding their unique needs, and devising intelligent solutions that have a significant impact on their business. That’s why we thought we’d show you exactly what we’re all about by launching a series of videos and case studies, so you can see us in action.

First up, we’ve just launched our brand-new series of ‘In Convo with incovo’ videos. In each film, we pose one question to each member of the team. To kick things off, we cut right to the chase and asked, ‘Who makes the worst coffee in the office?’ – the answers to which were quite revealing. In fact, some of the incovo team members didn’t hold back! If you want to find out whose staff room offerings were well and truly slated, watch the full video HERE.

Aside from the office banter, there’s a serious side to what we do here at incovo. So in addition to our ‘In Convo with incovo’ videos, we’ve also put together a series of informational films. The first instalment, ‘What is incovo?’, takes us right back to the beginning of the incovo journey and shows exactly what sets us apart from the competition – our passion and our commitment to delivering the very best telecommunications and digital imaging solutions. You can watch the video in full HERE.

We’re confident we can have a positive impact on your business, but don’t just take our word for it – we have a huge range of customers whose businesses have benefitted significantly from working with us. We have a loyal client base throughout the UK, Europe and the Middle East, with customers ranging from small enterprises, to global brands, right up to Fortune 100 companies. To give you a better idea of exactly how we’re changing businesses for the better, we’ve just launched a series of case studies, starting with YourGP – one of Scotland’s leading private medical practices. To read the full case study, click HERE.

So now you’ve seen what we can do for others, let us show you what we can do for you. Call us on 0345 450 8400 or email and arrange an appointment to see our demonstration room. Our technology experts will take the time to understand what your business really needs, then put a comprehensive plan straight into action.

incovo awarded exclusive Avaya Sapphire Partnership status

We’re only a couple of weeks into the New Year but the incovo team are already cracking open the Champagne and celebrating success! We’ve just been awarded with the Avaya Sapphire Partnership status which is a HUGE achievement in the world of telecommunications – just a handful of UK companies have been awarded this exclusive status.

To achieve this impressive milestone, incovo faced rigorous assessments on a variety of factors, including our volume of Avaya customers, their spend, and our customer retention. We’re delighted to announce we came out on top right across the board; our spend with Avaya broke the £400,000 mark in 2018 and we achieved our highest level of customer retention to date.

Our customer feedback was also judged to be excellent, thanks to our speedy response times and knowledgeable team members. And the level of technical qualifications achieved by our engineers was also deemed to be outstanding, thanks to incovo’s ongoing commitment to investing in the team’s professional progression. In fact, we now have six fully trained Avaya engineers based in Scotland, with further support in England and Brussels.

Our new Avaya Sapphire Partnership status will enable us to offer our customers even more competitive prices on Avaya systems and equipment, and we can now provide increasingly complex solutions to suit more specific business requirements.

Following the announcement, Alison Hastings, Head of Avaya UK Channels said, ‘I am delighted to see incovo have been awarded Sapphire Status within the Avaya Partner Program. This is well deserved and testament to their commitment and investment in Avaya solutions, increasing their Avaya revenue by over 160% in the last 12 months. We look forward to seeing more success from incovo and I wish to extend my congratulations to them’.

Reacting to the news, Chris Thomas, CEO of incovo said, ‘We’re so proud of our team’s effort over the past year. To achieve the Avaya Sapphire Partner status demonstrates our award-winning service and dedication to the industry. I’m delighted’.

We’ve worked hard to achieve this status and our expert engineers and dedicated sales team have done a fantastic job. Thank you to all of our customers who continue to trust incovo to provide the solutions and service we do.

With 2019 off to such a promising start, we’re now well on our way to achieving Avaya Diamond Partnership status, which we believe we can achieve by 2020. We’ll make sure the Champagne is on ice for then!

The technology of tomorrow

The incovo team are passionate about technological innovations, that’s why we invest considerable time researching the latest advances in the telecommunications and printing industries so we can offer our customers the most up-to-the-minute solutions. But it’s not just phone systems and MFDs that get us fired up, every member shares an avid interest in gadgets, gismos and inspirational inventions. So we’ve compiled a blog featuring some of the most ground-breaking ideas, people and products around. And because technology is advancing at a faster pace than ever before, you can expect these technology blog updates on a regular basis.

First up, we’re turning the spotlight on Elon Musk – the engineering entrepreneur renowned for investing in revolutionary technological innovations. Thanks to Elon, things that just a few decades ago would have sounded like they were straight out of a sci-fi movie are now very much a reality. Take Tesla for example – not just responsible for bringing sustainable energy cars to the mass market, but for taking things to the next level by developing self-driving cars.

Then there’s SpaceX which specialises in designing, manufacturing and launching advanced rockets and spacecraft. They’re currently working on the next generation of fully reusable launch vehicles which they claim will be the most powerful ever built, capable of carrying humans to Mars and other destinations in the solar system.

Another string to Elon’s bow is The Boring Company (which is much more exciting than it sounds!), an infrastructure and tunnel construction company founded as a response to the traffic congestion problems in Los Angeles. And of course there’s SolarCity which manufactures and installs solar energy panels on residential and commercial properties, enabling more and more people to turn to renewable energy in a bid to save the planet.

It’s Elon Musk’s out-of-the-box thinking and relentless desire to push technology forward that appeals to the incovo team, and we strive to ‘be a little more Musk’ in our approach. We may not be building space rockets, but every member of incovo is dedicated to seeking out the best technology and creating effective solutions that revolutionise the way businesses operate.

And so with that in mind, here are incovo’s top five technological developments from the world of telecommunications and digital imaging we think we should all be looking out for over the coming months.

  1. Workforce mobility and BYOD

The workplace is changing as more and more people opt to work remotely. The classic Monday to Friday, 9 to 5 office hours are becoming less popular as employees look for greater flexibility, whether it’s to work around childcare, or to attain a better work / life balance. In response, we’re seeing more organisations embrace workforce mobility and BYOD (Bring Your Own Device), which enables staff to work from home or on the go. If this is something you’d like to find out more about, speak to the incovo team about making the most of collaborative technologies such as Equinox, mobile twinning, and voicemail to email forwarding, which could make all the difference to the way you work.

  1. The move to SIP

The switch from ISDN to IP technology is on its way – BT has announced it will cease ISDN (Integrated Services Digital Network) by 2025 and stop selling it by 2022, and Vodafone is in fact fully decommissioning the ISDN circuits in just a few months. So if you haven’t already, now is the time to consider moving to SIP. Want to know how to make the switch as seamless as possible? Take a look at the options incovo offers HERE.

  1. IP Office in the Cloud

Great news for those looking to save space in the workplace – IP Office phone system can now be hosted in the Cloud, so there’s no need for extra hardware in your office, meaning you can free up essential desk space. Plus you can spread the cost by paying monthly, just call 0345 450 8400 to speak to an incovo expert about getting started.

  1. Automation with the ACCS application

When it comes to contact centres, we reckon the Avaya Contact Centre Select is the way forward. This brand new application enables contact centres to improve their customer experience, and we all know that happy customers are loyal customers! To find out how it could potentially benefit your business, email incovo now at and they’ll talk you through the finer details.

  1. Cutting edge printing software

Look out for the latest updates from the likes of DocuSign – a widely compatible and accessible digital transaction management platform that offers advanced reporting features like PKI (Public Key Infrastructure) to keep your online signature secure. PaperCut is also one to watch – they provide simple and affordable print management software which makes it easier to manage your printing devices and users. Arrange a meeting with the incovo imaging engineers to find out more about utilising your MFD to its full potential.


Has your business benefited from one of these innovations? If so, we’d love to hear from you. Tweet us at @incovo and let us know what impact you think it’s had – we love to talk technology!



Reconnect this Christmas

Christmas is a time to reconnect with friends, family, colleagues and customers from near and far, and these days it’s easier than ever. Whether it’s by sending a personalised card or by picking up the phone and making a call, there’s nothing like showing someone how much you care. Of course, the team at incovo can help you communicate smarter and interact better all year round. Here’s how they’ve been putting their motto into action in 2018, and what they’re got planned for 2019.

This year, incovo welcomed 11 new faces to the team, recruiting industry experts with a wealth of experience such as Andy Taylor (previously the Managing Director of Simple Digital), so they could respond quickly and efficiently to the growing demand for their services. Incovo also signed up many new clients, staving off stiff competition to win several major contracts including a £150,000 deal to install 26 A3 Konica Minolta devices, a £300,000 deal with Kura – the largest outsourced contact centre in the UK, and a £500,000 multi-site contract with a global insurance company.

2018 also saw incovo revamp their office and unveil a brand-new demonstration suite to enable prospective clients to see the latest technology in action. If you haven’t seen it yet, give the team a call and arrange a visit in the New Year.
In addition, incovo overhauled their website to give it a more contemporary look and feel, and they’re continuing to improve the user experience by adding a whole new section where you’ll be able to view the full product range and get a quote for a bespoke system. Watch out for it going live in Spring 2019.

The team have also been busy filming a series of brand-new videos featuring top tech tips and advice which they will be revealing in the New Year. Until then, from all at incovo – have a very merry Christmas and enjoy reconnecting. incovo will be back helping you communicate smarter and interact better than ever in 2019.

incovo gives back this Christmas

As it’s been such a fantastic year for incovo, the team were asked how they’d like to celebrate their success this Christmas. However the suggestions were not quite as expected. The CEO, Chris Thomas had fully expected a barrage of requests for a big festive dinner, or a no-expenses-spared night out on the town, but in fact the team opted for a much more sobering alternative.

This year the team voted unanimously to donate their Christmas fund to Shakti Women’s Aid, an Edinburgh-based charity that helps Black Minority Ethnic women, children, and young people experiencing domestic abuse.

The incovo team agreed Shakti Women’s Aid was a worthy cause and knowing they’ve helped people in genuine need this Christmas feels so much better than a hangover!

Well done to everyone at incovo for your selfless generosity and showing everyone what Christmas is really about.

Going above and beyond

Ask any team member at incovo and they’ll say their company goes above and beyond – sometimes quite literally!

For example, the incovo Service Manager and Imaging Engineer, Jamie Bell, and the incovo Regional Imaging Engineer, Darren McIntosh, recently embarked on an International Powered Access Federation (or IPAF) training programme. The course was developed by leading industry professionals and provides trainees with a solid understanding of platform operators.

Having passed the rigorous tests, they each received their Powered Access Licence (or PAL Card as it’s known in the industry) and a certificate.

Jamie and Darren are now fully qualified to operate cherry pickers and other mobile elevating work platforms, which is often an essential requirement for certain cabling jobs.

Congratulations to Jamie and Darren for taking your skills to new heights!

incovo is expanding

incovo is Scotland’s leading business telecommunications and imaging solutions provider. Demand for their services is growing all the time, so they’re now on the look-out for a full-time Avaya IP Office Engineer to join their Livingston-based team.

What they’re looking for:

  • Experience in Avaya installation from 5 to 3,000 extensions over 10 countries and maintenance (Routing, analytic and fault finding)
  • Excellent knowledge of Avaya’s latest products
  • Knowledge of applications such as call recording and call reporting, Voicemail Pro and CRM integration
  • Ability to install Session Boarder Controllers
  • Exceptional customer service skills
  • A ‘can-do’ attitude
  • A full clean driving licence
  • A passport – incovo has clients in Europe and the Middle East so there may be opportunity to travel

What you can expect from them:

  • An amazing salary + bonus based on performance
  • The opportunity to work with a range of great clients
  • On-going training to further your skills and professional development
  • Great office banter

Interested? Email for a full job description.

Staying ahead of the competition

They say ‘Every day is a school day’, even when you’re at the top of your game. And that’s why incovo invests heavily in training its team – because in an industry where technology moves quickly, it’s so important that everyone at incovo continues to update their skills and knowledge, so that the business remains one step ahead of the competition.

Take Scott Prunty for example, the resident Telecommunications and Cabling Engineer at incovo. During his time at the company, he’s proved himself to be a loyal and hard-working part of the team. However, not one to rest on his laurels, he was keen to add yet more expertise to his repertoire, so he headed off to London for a week of intensive IP networking training.

The course covered all parts of TCP/IP, including layers 4 to 7 on end stations as well as layer 3 on routers. It also covered the TCP/IP protocols, enabling Scott to troubleshoot TCP/IP using Wireshark. The training itself included a mix of engaging and interactive group exercises, individual tasks, discussions and workbook learning, culminating in a 1.5-hour examination.

And incovo is pleased to announce that Scott passed the course with flying colours! Not only did Scott attain his LINX Accredited Internet Technician 1 certificate, and come away with a wealth of new skills he couldn’t wait to put into practise, it also reaffirmed to the team how committed incovo is to personal and professional progression. Because a team that continually ups their game will always stay ahead of the competition.