The Solution Detail
The first task was to order the EFM line, then incovo got straight to work configuring the IP Office and the Session Boarder Controller. incovo’s expert telecommunications and cabling engineers attended the site with a BT engineer to ensure the line went in hassle-free. The incovo team oversaw the cabling from the Network Termination Point to the phone system, two stories down from the office.
Next, the team tackled the number port and SIP trunking configuration onto IP Office. Because the port was multi-operator (BT, Gamma and Vodafone), incovo organised an early 8am start to ensure there was no downtime for the customer.
They then ran test calls and provided dedicated go-live support to the client to ensure a smooth switchover. Thanks to incovo’s exceptional project management and impeccable attention to detail, the switchover was a complete success.